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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had this company move and store my brand new furniture from 1/22 through 9/12/23 for an approximate cost of ********. Before my new belongings could be moved off of the truck I had to sign their contract regarding reimbursement (copy attached). I told the head mover "M" that my boxes were labeled for each room, however the ONLY box they brought in with my handwriting was marked "Christmas" the others were blank. Once the move was completed, I asked where was my 6th large blue tote, my tv stand and Apple Mac desktop computer? Both movers claimed ignorance and took a picture of the tv stand from my phone. All of my furnishings were purchased in 11/21, I had them 2 months before placing them in storage and becoming homeless! "M" assured me someone from the office "S" would be in touch "IF" they found my missing items. In good faith I paid the total cost of the move in cash $433.75. As time went on I decided to call their office and speak with their accounting person that I monthly paid my storage fee to "C", I explained that I was missing items and she transferred me to the owner "K"! "K" was extremely rude and arrogant and told me he didn't want to send me a picture of my destroyed tv stand earlier that morning because he didn't want to upset me? He replaced my tv stand (picture attached that could hold a 40" tv) with what reminds me of a toddler's play desk (picture attached). I did find my computer, however my blue tote that I borrowed to move or the contents have never been found or replaced! To require me to sign the reimbursement agreement knowing that you destroyed my item and stole the blue tote with it's contents is equivalent to "Larceny by Trick"! This guy "K" and/or his employees are not honest and have sticky fingers, the **** Attorney General's office should investigate as well! I have the text messages proving that he knew BEFORE the movers arrived at my home. I want my full reimbursement, as if being homeless wasn't enough, now this!
Business response
09/18/2023
We have relocated ***** 4 times in 2 years and continue to treat her with respect as we do all others. Through a series of text messages and a phone call I have apologized several times to *****. I admitted to pulling the tv stand out of the load prior to crew arriving to load goods when I spoke to you on the phone. We used the product number off the broken tv stand to find the same company for replacement. We moved ***** on Tuesday 9-12 and the new TV stand arrived at her new home 9-14. We offered to come out and put it together at no charge but were told no, that we needed to cancel the ordered tv stand. I believe the foot pedal on bottom of trash can be reinserted for proper operation, if not happy we can replace it. As for the missing blue tote and its contents we are offering monetary compensation of $100. Again I'm sorry for not notifying you right away that morning when I saw the broken tv stand. It was a very busy day and there is no excuse for not taking the time to call you right away. Again we are truly sorry.Customer response
09/18/2023
I am rejecting this response because:When I was homeless with barely enough money for food, this company was paid to store my new belongings! I refuse to play "Let's Make A Deal" with a company that damaged my belongings beyond repair, or with suggestions to half heartedly repair my garbage can. Not to mention disregard the cost of the tote and its contents entirely. This gentleman was well aware of my knife set, towel sets and missing 12 Yankee candles and that his replacement tv stand was a child sized toy and only offer $100.00 and "I'm Sorry"! No thank you! My ONLY amount that I'm willing to accept is $618.00, if I could charge for the emotional distress I would. However we may end up in court and I will! This transaction was illegal and therefore not binding by the owners own admission. If he's willing to reimburse me, I will ONLY accept a **** Post Office money order for the above amount. I WILL NEVER TRUST THEM AGAIN! I've attached the video of the garbage can, it sounds 100 years old and more text messages, this owner knew how much was stolen from me!
Customer response
09/19/2023
Thank you very much for your assistance, I trust that I will be able to receive a copy of all correspondence as we inevitably head to court?
Thanks again,
***** ** *****
Initial Complaint
08/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Move it now moved us from a house and a storage unit on June 4th, 2022. A week after the move we began putting together our bed, valued at $1300 only a year old. In the attempt we discovered that a major part of the bed was missing. We contacted them several times about the piece and they looked for the piece and was not able to locate it. We checked back in the storage unit where it was stored and it was not there or left behind. They asked us to send a picture of the piece, and we did that but Move It Now never did follow back up with us after receiving the picture. We called again was put off for a couple of days until we called for a 3rd time. The manager, ****, called and asked where the bed was purchased to contact the company to replace the missing piece. We then went and talked to the company about it as well and they stated that the guy came in asking and they informed him they couldn't provide the piece. That was approximately a month ago. We have still not heard back from Move it Now. Currently, the bed is constructed but it droops in the middle, creeks and we are unable to put the storage drawers in the side to use the bed as intended. An additional support piece has now cracked because it lacks the main support bracket that was lost from Move it Now during our move, and is no longer functional.Business response
08/25/2022
THE OWNER *** HAS CAME UP WITH A SOLUTION TO GET THE BED PARTS NEEDED. WE HAVE LEAVE MESSAGE REGARDING THIS. PLEASE CALL OUR OFFICE TO DISCUSS AND ARRANGE A TIME TO COMPLETE THE REPAIR.
***** - **** ************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.