ComplaintsforWoda Cooper Companies, Inc.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In 10/2023, I submitted a Rental Assistance application to Warren County, IA, which was approved followed by a $500 rental assistance check that was mailed on 11/6/23 to Williams Terrace Apts. office in Indianola, IA managed by Woda Cooper Companies, Inc. In attempting to discover if a Woda Cooper representative received the $500 check, I sent numerous emails to the Williams Terrace Office & 2 Woda Cooper representatives. On 1/3/24, I finally received a response from Jessica Thompson stating “Yes, We have the payment & when someone is on site we will run it”. On 01/10/24, I received a response from Annette Collins stating “I can make this adjustment.” On 2/15/24, my account was finally adjusted in that the $500 charge was reversed. Unfortunately, Woda Cooper added 2 unwarranted $20 late charges totaling $40, in which I sent more emails to have them removed. On 2/20/24 (3.5 months after the $500 check was sent from Warren County), Woda Cooper finally corrected the balance. Now, Warren County approved 2 more Rental Assistance applications on 1/26/24, in which 2 $500 checks (totaling $1,000) were mailed to the Williams Terrace Apt Office on 2/6/24. I again emailed Woda Cooper. But even after noting the importance of these checks & the pain & suffering I’m enduring, no Woda Cooper staff is responding to my inquiries. This hypocritical behavior is entirely against their Mission statement noted at ****************, which states “Our residents are our ultimate customer. It is a privilege to provide each household we serve with a safe, modern, & well-maintained place to live.” I’m so tired of companies like this where the founders had good intensions, yet their staff displays contrary behavior. Having to send an astronomical number of emails for a matter that should be remedied in a few days at most indicates an unprofessional & non-empathetic work staff, where much training is required to have staff follow Woda Cooper’s Mission or be fired.

  Business response

  02/29/2024

  Mr. ******,

  We're sorry you've had such a frustrating experience. According to our records, we have not received the checks you reference. We've reached out to the provider to hopefully get to the bottom of the situation. We have a senior member of our leadership team looking into the details of this situation and we'll reply to you ASAP. 

  -WC Customer Service 

  Customer response

  03/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21329846
  
  I am rejecting this response because: 
  

  Woda Cooper, thank you for your response.  But until this matter is resolved with the two $500 checks (totaling $1,000) being entered into my account, I am not satisfied in the least since these checks were mailed on 02/06/2024 by Warren County, in which I have provided documents with all of the pertinent information.  And to reiterate, Woda Cooper representatives are responsible for my overwhelming mental stress with an excessive number of emails with a severe lack of concern on their part and should be held accountable with termination(s).

  
  Regards,
  
  ***** ******

  Business response

  03/05/2024

  While we understand your frustration, we simply haven't received the funds you say we should have. If you have proof from the issuer, we would be happy to reach out directly on your behalf. Please note: this is a public site so any personal or financial information should be shared directly with your community manager or our corporate escalation team at [email protected].

  Customer response

  03/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21329846
  
  I am rejecting this response because: 
  

  This is NOT simple frustration on my part.  I have had serious psychological issues due to that fact that Woda Cooper representatives have NOT responded in a professional and competent manner, in which one or more representatives should be terminated!  And I have had to send an overwhelming number of emails just for the initial $500 check that was not completely credited to my account until 3.5 months after it was mailed.  I am NOT going to go through this hellish process again!  It is Woda Cooper’s responsibility at this point to properly credit my account for the remaining two $500 checks (totaling $1,000).  Note that I have already given proof from Warren County of the two checks, which indicates total incompetence on Woda Cooper’s side.  I have attached the two documents AGAIN to this message.

  Regards,
  

  
  ***** ******

• Initial Complaint

  02/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Back in March 2023, I completed a residential application for my mother for a one bedroom based on income unit. The community manager then Ms. ***** ****** made contact via email to bring non-refundable $35 MO along with applicant government issued id, ssc, and proof of income. We never heard any feedback from Ms. ***** ****** regarding approval or denial determination. Effective 02/13/2024 another community manager Ms. ******* ***** made contact with my 73 year old mother requesting for another non-refundable $35 MO along with ssc, id, and proof of income that was already submitted back in March of 2023. We still have the receipt for the first encounter although no follow up was done at all. I would like to file a complaint on the Leasing Managers aka Community Managers. They are deliberately commiting fraud and theft. They are targeting Seniors, stealing non-refundable app fee money orders and not moving forward with move in process. They need to be prosecuted.

  Business response

  02/29/2024

  Ms. *******, 
  

  I can assure you that we are not misleading anyone in order to gain $35 application fees.

  We are unable to give any details regarding a resident or prospective resident to a third party—even family—unless they have power of attorney over that resident or prospective resident. If you could either provide the proof of PoA or have your mother reach out, we would be happy to explain the situation and correct any mistakes that may have happened throughout this process.

  Alternately, if you email [email protected] your mother's name and contact information, we could reach out to her directly.

  -WC Customer Support 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I lived here for 2 years and always paid my rent on the 6th no matter if it was the weekend or week day, it was never an issue. My 5year old son left the water faucet on in the upstairs bathroom and we left for the night.(I had no idea he did that) . When I returned home the house was flooded . I followed the emergency policy and called the hotline. They said they would be out within a couple hours and to be home. Well I stayed home for 2 days and no one showed up. Come Monday I called Ronda and she was beyond rude saying she hasn’t heard nothing about it and why would wait so long to let her know. I explained I called the hotline and followed the policy and she got aggravated and made it out to as if I was trying to get away from being responsible for it . Ever since I feel as if she is harassing me using the lease . She will not return any phone call. She’s gave people the permission to go into my house without my acknowledgment even tho she no I have 2 kids in home . She has spoken to me that makes me believe she looks down on people in this community. I’ve tried to call the corporate and it send me to a voicemail that never returns call! I’m stuck and do not know what to do . This is not right what this place does to people and reading the reviews I’m not the only person who experienced this type of stuff from this business.

  Business response

  01/26/2024

  Mr. ******,
  
  Thank you for reaching out. We are investigating and you can expect a call from a member of the WC team as soon as we review the situation. If you don’t hear from someone in the next 24 hours, please reach out to [email protected] and the corporate team will assist you. 

  As a point of clarification—the initial estimates to fix the water damage caused by your son were extremely high; significant repairs can sometimes be a complicated process. 
  
  It would help our investigation if you could let us know what our team members said to you that made you feel disrespected and the dates that contractors entered your home without notice so we can ensure all WC policies were being followed. Please feel free to send this info to [email protected] if you're not comfortable posting this in a public forum. 

  Thank you.

  
  -WC Customer Support 

• Initial Complaint

  01/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not hable for this debt with 09 HONEYBROOK GREENE APTS, i do not have a contract with 09 HONEYBROOK GREENE APTS, they did not provide me with the original contract as i requested

  Business response

  01/26/2024

  Mr. ******,
  
  I'm sorry that you're frustrated—we will do our best to rectify the situation. 
  
  “I am not hable for this debt with 09 HONEYBROOK GREENE APTS, i do not have a contract with 09 HONEYBROOK GREENE APTS, they did not provide me with the original contract as i requested”
  
  Our records show that lived at Honeybrook Greene. Are you saying that this in incorrect or are you looking to clarify any move-out fees you were charged? It appears that there was a significant amount of damage done and cleaning required after your move—this may be the point of confusion.
  
  If this isn’t accurate, we would be happy to investigate further. Note: we cannot send your lease agreement or other documents with personally identifiable info through the BBB system as we cannot guarantee its security but we can communicate with you directly if that would be useful. Please reach out to ****************** if needed. 
  
  - WC Customer Support

  Business response

  02/08/2024

  Mr. ******'s memory of his departure from the property doesn't appear to be accurate and there was EXTENSIVE damage done to his apartment. Dirty or damaged items include:

  Dirty stove, exhaust fan, refrigerator, carpets (also damaged by pets), bathroom items (chewed by pets) counters, walls, floors, bathroom, and miniblinds. There was trash and miscellaneous items (including a dresser and entertainment center) left throughout the apartment. Additionally, it looks like there was $539.32 of unpaid rent and late fees.

  Customer response

  02/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21173142
  
  I am rejecting this response because: This is not correct I replaced the carpet before moving I can provide documentation proving that.No damage was left to the property please provide photo proof.......

  
  Regards,
  
  ******* ******

• Initial Complaint

  01/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  . i have resided here for 2 years and i have been bullied harassed from 2 tenants in this apartment building, *** and 111, i have spoken with ********, ******** and ****** about this situation, not only have i spoken with them, but other tenants in the building have also spoken to them about this same situation, apt *** and apt ***. *** and *** have harassed me by coming to my apartment in the middle of the night waking me out of my sleep screaming and yelling that my grandchildren are making too much noise, we cannot help if the walls are paper thin, my grandchildren are in Cleveland every weekend, and in the bed by 9:30pm, they show up at my apartment unannounced and they call me on the intercom unannounced, this is harassment, i am a 78 year old senior citizen taking care of my grandchildren, and they file fake police reports after 10pm curfew time. according to HUD once a property management learns about a tenant repeatedly being harassed by another tenant who is a senior citizen, Management is supposed to address the issue at hand. *** and *** have been taunting me and my family since i moved in, the owner or management company fails to take action within its power to stop harassment of a tenant. The management team is waiting on someone to get hurt and then do something. it will be too late then; attach is a picture of *** who stays on the first floor and we stary on the second-floor recording to see if noise is coming from our apartments *** and 211. these people have intentionally annoyed and upset us by making unkind remarks to us, they stand outside in the hallway every day after curfew laughing starring people up and down and waking people up in the middle of the night. unacceptable, yet they have not gotten any violations, but ******** wants to put unkind notices on our door without investigating the truth, she believes everything *** and *** says. we all can not be making this up, we sent you a picture of her walking pass our apt at 5:50 pm ******

  Business response

  01/08/2024

  Ms. ******,

  We will address this issue with our on-site management team. In the meantime, can you please provide the video of the alleged harassment? The files you attached are still images and only show a person in the hallway. If you are unable to upload them to BBB, please email us at [email protected] so we can address this ASAP. 

• Initial Complaint

  01/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have lived at Wendler Commons since March of 2023. I am dealing with bullying and harassment against the women who lives underneath me as well as the one who lives across from her since June of 2023 I have had multiple instances where she has came to my apartment threatening me as well as calling the intercom to my apartment at 12 am threatening me and leaving notes on my door regarding noise when there isn’t. I have emailed corporate about this issue and emailed them my police reports as well as the note left on my door no response I called ****** the regional manager she never calls back nor responds to these emails I’m becoming very uncomfortable living here as they sit outside there apartments and watch and disrespect people she also has bullied and harassed the women across from me as well. The manager at this building doesn’t do a damn thing but tell us she can’t do anything about it that she can’t tell people what to do or stop them from going to peoples apartments when she definitely can when it comes to these circumstances and something needs to be done there are other people as well that this is happening to and yet nothing is being done and people shouldn’t have to come home to this. The manager here doesn’t take anything serious so I feel as if I don’t have any other options but to file a complaint.

  Customer response

  01/11/2024

  '****** *****' via Dispute Resolution - Shared Inbox <[email protected]>
  Attachments
  Jan 10, 2024, 3:13 PM (23 hours ago)
  to disputeresolution
  
  Ref #21095488
  
  Hi my name is ****** ***** I filed a complaint with you guys against my apartment company. As of last Friday this women was caught walking by my apartment at 5:50pm which is not quiet hour causing my dog to bark and as seen on the photo was recording. I’m starting to become very uncomfortable with this women she has no reason to be by my apartment doing this my dog never barks like that he’s a puppy and yet she feels the need to cause issues and to record. I understand people can walk anywhere in the building but I feel is that if you aren’t doing laundry or using the gym why do you need to be by my apartment recording and causing issues it’s not ok. I have emailed this to corporate Friday evening and yet to hear anything.
  
  
  

  Business response

  01/31/2024

  It's difficult to follow the problem with only screenshots attached, but based on all available information, this situation is a personal issue between a few residents.

  Numerous complaints have been made by both Ms. ***** and the resident she complains about. They have each complained about the noise the other produces, confronted each other in person, and then claimed the counter-complaints about noise are harassment. The police have been called numerous times and have never cited anyone. Our staff has been called on many occasions and have not witnessed inappropriate behavior other than these residents insistence on continuing to engage with each other and demand levels of silence not compatible with multifamily living. 
  

  All involved residents have been advised in writing that continuing to confront each and filing complaints about reasonable amounts of noise has begun to disrupt the peaceful and quiet enjoyment of the premises. They have been advised to reach out to the community manager, rather than continuing to engage with each other. If they have questions, they should reach out to the community manager, see the notice sent from Willis Law Firm LLC on January 17th, or contact [email protected].

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The property manager, ****** ******, has had my Volvo XC90 towed and it was 12 days before I knew it was gone. I now have no car. Disposed of my personal property in the property provided storage, (2 twin mattresses, 2 twin trundle beds, antique green velvet chair) refused maintenance requests, rehanging blind, fixing leak under kitchen sink, attaching large mirror in bathroom, and most importantly fixing the central air, I haven’t been able to use for over 4 months, I’ve gone without air conditioning and heat and had electric power cut off due to the unit not working properly and not automatically turning off. The sewage smell coming from the drains is unbearable, the water is yellow and smells like dirt. I feel like I’m a prisoner here, every time I’ve left the apartment he’s approached me, threatening, posturing, and verbally accosting me for no reason. Threatening to evict me, and for what? I’m sure his personally placed video cameras are for his own enjoyment and reasons for threatening residents. Other residents have said that they put their phone on record so they have video proof of his unprofessional behaviors. With all the other stuff that goes on here, it seems he picks his interactions and favors those that bow to him. Being this is a Federal Funded property how does this continue? I want reimbursement for my car, my belongings he disposed of and the maintenance issues to be fixed.

  Business response

  12/05/2023

  Unfortunately, there are many elements of the statement provided by Ms. ******** that are inaccurate according to our records. 
  
  Regarding the towed vehicle, a sticker was placed on her car warning of the tag violation and giving notice of the impeding tow. We have attached a photograph of this notice with personally identifiable information removed—we can provide the unedited photo to Ms. ******** directly if it would be helpful. Additionally, tag on her car did not match the registration.
  
  Regarding the disposal of Ms. ********** property, after receiving assistance from some friends moving in, the items mentioned were put into a storage unit that wasn’t hers. All of this is captured on security footage. A notice was given that warned that items placed in into storage unit #10 (the unit that was not hers) would be discarded. We can provide a copy of this warning. She told our staff that they were “not my f***** items!” These items were then removed and a fee was charged to Ms. ******** of $150. It was only after this removal that she claimed the items were, in fact, hers.
  
  Regarding Ms. ********** various maintenance requests and complaints:
  ·      The blinds were damaged after Ms. ******** moved in. She refused our maintenance person’s entry to her apartment to have this fixed. This is again scheduled to be fixed next week.
  ·      This is first we’ve been made aware of the plumbing problems. Our maintenance team will follow up.
  ·      Each time Ms. ******** complained about an issue with the AC, we contracted an HVAC technician to verify everything was working. Unfortunately, when dealing with temperatures nearing triple digits, it isn’t always possible for AC units to push temperatures into the mid 60s.
  ·      We aren’t sure what Ms. ******** is referring to regarding power shut offs. The only item we have on record is Ms. ********** issues setting up electric in her name upon moving in. If she could provide more details, we will investigate this issue fully.

  
  This response is accurate based on all the records and evidence we have available. If Mr. ******** has other information or evidence she can provide, we will investigate it fully.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed a 1-year lease on July 11th, 2023 for my brother ******** ****. Who has been in the hospital from May 25th. I have paperwork dated on February 2022 with me being ********'s (POA). At the time of signing the lease a**** with my sister ***** **** being present. First of all, we were told ******** qualify for a 30% tax credit making his rent $391.00 per month. This amount was quoted to us and it is on the paperwork we signed. Also showing the State of Illinois giving ******** a $202.00 dollars per month. The two managers ***** ********* and **** from Ohio was present and presented me all the paperwork to sign for ********. ***** waited until the week before we were to move in, and went up on ********'s rent to $582 saying there was a rent increase. It doesn't matter because ******** receives $1,236 dollars a month via Social Security Disability. Therefore, 30% is 30% all day **** based on ********'s income. Anyway, ***** permitted me with Tami's consent that I could live in ********'s unit until building 2 was ready. She offered me an upstairs unit (# 20). ******** and I specifically stated to ***** and on the original paperwork we need a downstairs apartment. ***** stated that in the event ******** cannot move in due to ****-term health issues and possibly will return to a Nursing Home. She said she would allow me to take ********'s unit. I have paid ********'s rent on time on the 1st of the month out of his income. On September 27, 2023, ***** ********* and ***** ******* (staff) did a forced entry into the apartment while I was in the back master bedroom/bathroom taking a bath. I couldn't call out to them because of the distance to the front. They would not have heard me. The only thing kept them out was the security claw I use at night. I have pictures of how they forced the door open and busted up all my beautiful beads and bells on the doorknob outside. My neighbor across the hall saw everything and asked why they did that and busted all my Christmas bells up on the floor. ***** ******* said she was going to get back with me on ********'s corrected rent amount. I've been waiting ever since to no avail. Mrs. **** was in the Conference call too. Now ***** has threatened to evict me from ********'s unit, and refuses me a downstairs unit since I will not accept unit 20 upstairs.

  Business response

  10/18/2023

  Ms. **** has brought up many issues in this complaint, and we will do our best to address all of them.
  
  Unfortunately, signing a lease is what locks in a rent amount. In terms of a rent increase, according to our records, this increase happened before a lease was signed and this change was explained to Ms. ****. If this isn’t accurate, we would ask Ms. **** to send her lease information to [email protected] so we can right the situation.
  
  Ms. ****’s version of the events of late September are not accurate. After giving 24-hour notice of unit inspection for all units on the property, staff knocked on her door. They left with the intention of trying again later in the day. After returning and again receiving no answer after knocking and announcing themselves, they opened the door to conduct the inspection—as was outlined in the notice—unaware that Ms. **** had added some sort of physical security device to the door, keeping the unit in inaccessible to management. This is against the lease all tenants sign and a clear safety hazard. The incident culminated in Ms. **** verbally attacking our staff, slamming the door, and ultimately refusing entry. The police were called during this incident.
  
  The process of transferring units or discussing what units a person is or isn’t qualified for requires too much disclosure of personal information to be conducted on a public forum like the BBB. If Ms. **** reaches out via ******************, our corporate support team can help clarify the situation.

  Customer response

  10/19/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20716717
  
  I am rejecting this response because: I explained to ***** and Anntte that I heard them knocking, but because I was fully undressed in the bathtub at the time. I was not able to jump out and opened the door. Again, I have some disabilities that prevent me from moving around as fast as the normal person. ***** and ******* were the ones trying to force themselves in after I opened the door and was trying to explain that I was on a **** distance call. It is unfortunate that we are dealing with dishonest people that represent Woda Cooper Companies. ***** has twisted the facts, a**** with whoever this person is that was not present. Furthermore I have witnesses, documents, and video footage, a**** with the person on the **** distance call who was very apologetic that I was being attacked by ***** ********* and ******* Collins. Again, the only resolution in this matter is for McKay Manor Apartments- Woda Cooper Companies is to refund and release ******** ****'s security deposit as stated by ***** ********* and Tami. They stated on.more than one occasion that ********'s security deposit will be released immediately upon him.not being able to move in due to his ****-term health issues that prevent him from doing so. 

  All monies are to be returned and forwarded to:

  ****** **** c/o ******** **** 

  ** *** ** ****** ** *****

  Regards,
  
  ****** ****

  Customer response

  10/25/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20716717
  
  I am rejecting this response because: it appears that woda cooper companies are ignoring the facts here. Your company has the signed documents provided by ***** ********* and tami. If you're being transparent and truthful, go back and review the lease and signed documents. It specifically states ******** ****'s rent is $391.00 per month, and the state of Illinois gave him a tax credit of $202.00 per month.  You're overlooking it because it appears to be obvious that your managers have altered the paperwork and lease to say otherwise. Just like ***** ********* changed the information on Googles website to reflect the lowest amount of rent to be $582.00 per month from the original posting that the lowest rent was posted at $533.00 per month.

  Just like ***** ********* wanted me to lie and sign documents stating that my income is $569.00 per month. More than the actual amount I am receiving. She wanted me to have someone to lie and sign paperwork they would be gifting me this money. Again, the Bible says, "All liars will have their place in the Lake of Fire" she has lied on every level. I will hold onto my evidence because she is dishonest. It will catch up with her. Again, all your company needs to do is forward ******** ****'s deposit back to myself or my sister ***** Cole. We have sent several requests and that's the only thing you and your company can do for us. 

  Regards,

  
  ****** ****** ****

  Business response

  11/13/2023

  As we have stated multiple times, if Ms. **** has documentation and witnesses that support her position, we are more than willing to look into them and respond accordingly. We welcome this information and will address the situation accordingly. 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having bug problems since moving in about 3 months ago. I had no knowledge of bugs when moving in. I have brought this up multiple times to the landlord with no solutions. I have called messaged and even left voicemails and have not heard back. Me and my 3 children are being eat up by fleas and are infested and also have roaches. We can't even sit on our couch or sleep in our beds without being bit all over.

  Business response

  10/02/2023

  Our on-site team reached out to Ms. ****** and have addressed her concerns with an immediate visit from pest control. Please reach out to ****************** if this situation isn't fully resolved. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Since the nice office manager lady left this place went down. She kept this property up. It's not cleaned everyday. The janitor lady keep this property nasty and I'm not happy. The majority people in this building is not on Section8. We work and pay cash money for a safe clean and maintained property this is not acceptable. Just because this a low income property does not mean to treat the tenants like we are low class. Treat us how you live..the service tickets have not been completed for over 3 months. Couple of tenants do not have smoke alarms. Some tenants have flooding in their apartments. Others have plumbing issues and nothing has been done about it...this need to be reported to the city 311. It seems like the management team doesn't care about low-income tenants. I don't pay 1200.00 to live in a dump

  Business response

  09/19/2023

  Ms. *******,

  We're sorry to hear that your experience at one of our communities isn't a good one. We want to look into the details of your complaint. Can you please email our corporate customer service team at ****@wodagroup.com with dates and details so we can help solve these issues as quickly as possible? We've had some employee turnover at your community and we want to use our corporate team to ensure that our standards are all still met. 

  -WC Customer Service Team

  Customer response

  09/29/2023

  since we made the complaint place has not been swept or mopped this is very unsanitary 
  
  *

  Business response

  10/03/2023

  We are simply looking for details so that we can follow up specifically on any issues that may exist. We don't have record of any emails sent to our corporate customer service team at ****@wodagroup.com and it is difficult to proceed without that data. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩