Business ProfileforThe Waterworks

09/26/2023 the plumbing technician arrived at 11:55am. My appointment was between 12-4pm. I was not prepared so I had to removed all the items from under my kitchen sink. I was experiencing low pressure from my kitchen faucet. The Tech went to my basement to cut off the water supply and returned and said the water valve was not fully open that may be the problem but it wasn’t. He checked the water valves under the sink they were properly working. Next he checked the faucet nozzle there was no blockage. He checked the hose inside the faucet and determined there was debris there. He told me I needed a new faucet and there would be a charge if he provided the faucet and it would be cheaper if I went to **** ***** and bought the faucet myself. I agreed to buy the faucet and then have it installed. He went back to the basement and turned the water back on. It is now approximately 12:20pm, the Technician spent most of that time going up and down the stairs 4 times. He left went to his truck and returned with an invoice for 220.00 dollars, my jaw dropped! So I am paying for a problem that I still have, no water pressure. When I made the appointment I was advised I would be informed of the price before so I could decide to proceed. It took him less than 10 minutes to determine I needed a new faucet. I was fuming because my problem was not resolved no water pressure before he came and no pressure when he left but I am out $220.00. I called to speak to a manager to dispute the charges and was told the manager would call me back in 72 hours. I have called after 72 hours to speak to Emily and was told she would call me back. I have not heard from Emily after 6 days. I believe that WaterWorks preys on the elderly based on some of reviews I’ve read. I live in a condominium community with a lot of seniors and we also give them a lot of business. The Tech did not leave a invoice detailing his work or give me a quote nor a receipt.