ComplaintsforSo Fetch Company, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a dog collar off Etsy from This company. Paid in full. Shortly thereafter I received an email from company that their Etsy account was suspended and all ordered items would Be shipped out no later than May 14,2021. It’s now May 23,2021 and no collar. I ordered said collar on April 26.2021. I emailed them at their website with no response.Business response
07/22/2021
BBB COMMENT BY STAFF SKW:
I will get the order out to the consumer. Covid has really hurt my business. The supplier I get my supplies from has been shut down and I lost all 4 people that work with me. I basically ask that you be patient with me in this process.
Customer response
08/02/2021
I accept the business's response to resolve this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.