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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had to go to the to look at the engine light was on 2 weeks ago . Told then not to put my drive side windows down . Because it did not work . they put it down about a week later . my front lock on the driver side is now broke the handle will not unlock the door the key will not unlock the door . . They want to charge my 139 to look at the door . I call a locksmith. to unlock the door they did . he tried to fix the Door Lock Actuator. found it get broke when they put the window down . They will not look at my car unless I pay them the 139 . Or fix my car unless I pay for the pay the labor and the fee to look at it cerebral palsy in my left side . I have to cross over the center console every time I get in on out of my car I have hurt my back side so bad I have a bruise from one side the the other
Business response
08/11/2022
Complaint #17690268 Resolution
Spoke with customer via telephone on August 11 at 3:03 pm. Customer stated he had already had his lock fixed at another facility. Nissan North offered to reimburse customer for this repair. Customer declined offer and countered with an offer to fix his window concern in lieu of the reimbursement. Nissan North agreed to counteroffer, and customer is scheduled for repairs on August 22 at 2:30pm. Call ended mutually.
hy here...Customer response
08/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Nissan Frontier with bed cap on Monday, November 15, 2021 from Nissan North (NN) and drove it home to Findlay. Once home, I realized that I had left my garage door opener in my trade-in and that there were no keys for the bed cap on the key ring the salesman had given me. I called NN on Tuesday morning and spoke with my salesman, Steve Fleckenstein(?), about my garage door opener and bed cap keys. He said that NN would ***** my garage door opener to my home, but NN didn't have the keys. I asked that the previous owner be called for the keys. On Wednesday afternoon, I called NN again to check on the key status. Steve said that the previous owner didn't have the keys and offered no solution to my getting any from NN. I went to a local key shop and had a key made for the bed cap.Business response
11/29/2021
Spoke to ******* ****** today and will be mailing out a check for $110.Customer response
11/29/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I accept the business's response to resolve this complaint.
******** ***** ******Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a Nissan Sentra which has an extended warranty. The transmission in my car went out and Nissan North fixed it due to a warranty claim. When Nissan North fixed my vehicle and did an oil change. Nissan north didn’t put the heat shield made of aluminum back on correctly. Nissan North didn’t put the screws and bolts to the plastic under the hood back. Nissan north informed me the radiator fan was unplugged but failed to take responsibility for any of their actions. Called me a liar. My biggest concern was the radiator fan not being plugged back in after the transmission repair. I don’t like being called a liar when no one else has worked on my vehicle aside from Nissan north who holds my warranty. It’s common sense what has happened here. I also don’t appreciate being charged for the rental car or being told I have to pay for a new heat shield. On top of it all the car is lacking power and Nissan north claimed it was my caliper. I took it to tire discounters and was nothing wrong.Business response
09/02/2021
********
**** **** is the Service Director at Nissan North and he will be reaching out to you to discuss your complaint.
Customer response
09/10/2021
I haven’t received any form of communication from Nissan North.Business response
09/27/2021
Sean O*** (Service Director) did communicate with Jessica today and scheduled a appointment on Tuesday October 5.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.