ComplaintsforDave Gill Chevrolet

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my wife's 2014 grey Chrysler 300 in for problems underneath the car/shocks and the driver's side window was not going down. 

  Later, when we went to pick it up, the bill was over $2,000. They hadn't called me to authorize this amount.

  My bill reflects a charge for over $300 for a diagnostic test. But in fact, the "diagnostic test" was them driving it around. 

  I only paid for the diagnostic to get my car back. I would not let them complete the other repairs because I caught them in a lie

  I repaired the window myself.

   

  Business response

  02/01/2024

  We have already reached out to the customer to clarify our diagnosis procedures for each of the concerns he had on his vehicle. Mr. ******* claims that he was able to repair his window himself by replacing the switch, and not the entire regulator assembly, which was our recommendation. He agreed to forward to us his receipt for the purchase of the window switch. In return, we will refund him the diagnosis fee he was charged for his broken window. The fee was $139.99 plus tax for a total of $150.49. Mr. ******* agreed that he is satisfied with this settlement of this matter.

  Customer response

  02/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21203488
  
  I am rejecting this response because: 

  21203488
  incoming 2/9-
  Per *****' request I am notifying BBB that the biz and he came to an agreement as stated in the biz reply. He states that it is to his satisfaction; however, they both agreed that the complaint will remain open until the refund has been received with monies shown back on his credit card. He will further notify the BBB when that has happened.
  *noted in complaint file 2/9/24--vlc
  
  Regards,
  
  ***** *******

  Business response

  02/15/2024

  Agreed-upon refund has been issued to consumer.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The dealership put the wrong lug nuts for the tires that were on the Nissan Altima for all four tires and need new hub for the car. I almost wrecked my car with my four month old and my three year old. I want full compensation and then some. The employee I spoke to laughed at me explaining my issue and never returned my call. The manager to the dealership sends my call to voicemail

  Business response

  07/18/2023

  The claimant purchased this vehicle from our Dealership in February 2023. The vehicle was purchased AS-IS, with no warranties. This fact was clearly disclosed to the claimant at time of delivery of her vehicle, as she signed an FTC Buyers Guide to that effect, as well as a separate As-Is Acknowledgement Form which further explained the no-recourse nature of the sale (please see attached documentation).

  We have not been given the opportunity to inspect the vehicle to validate the claimant’s concerns. We do not feel that we owe the claimant anything at all because she purchased her vehicle AS IS over four months ago and has put over 5500 miles on it since her purchase.
  
  Nevertheless, in a good faith effort to help the claimant, we contacted her and offered to reimburse her for the repair work performed on her vehicle’s hub assembly, brake rotor, and lug nuts at another repair facility. The total for that work was $482.74. The claimant refused our offer and hung up on our Sales Manager who was speaking to her.
  
  In her BBB complaint, the claimant requests full reimbursement. In addition to the hub assembly repair, the other repair facility also replaced spark plugs to correct a misfire and performed an oil change. Even though we don’t feel we are responsible for her concerns, we gave her the benefit of the doubt and offered reimbursement for the hub assembly portion of the repairs; we are not willing to pay for the other, unrelated spark plug and oil change work.
  
  Despite the claimant’s unwillingness to speak with us further as of last week, our offer still stands: we will refund her $482.74 as a goodwill gesture. In return, we will require sign-off on a standard release form that will close this case.

  Customer response

  07/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *******

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2022 GMC ****** went to **** **** for collision repair the end of Feb 2023. My truck was there about 1 month. After picking the truck up, I visualized 2 paint blemishes on the door that was repaired. I made an appt as per the businesses request, took the truck in, they "polished it out". Several weeks later, I noticed the blemishes were still there. Called again, had to make another appt. I also sent in pictures at that time as the blemishes are very difficult to see due to the type of paint. I took it in again, missing work again, and the dealership agreed the paint was blemishes or applied incorrectly. They also found a 3rd area and said they would fix "for free". I reminded them that it was not free as it had already been paid for and asked how long they would have it. I was told 3-4 days and it would need scheduled. I asked them to supply me with a vehicle during that time and they are refusing. I explained that it was their fault the truck was not repaired correctly the 1st time and I am unable to go for 3 to 4 days without a vehicle

  Business response

  05/24/2023

  We have contacted the consumer and are in the process of taking steps to resolve her concerns. Consumer is scheduled to bring her truck back to us on June 5th. We plan to review her case with our paint vendor to determine if the issues are due to paint defects or workmanship issues. However, no matter the outcome of that discussion we will resolve the consumer's concerns regarding the paint blemishes on her truck. We will also provide her a rental car free of charge while we are repainting her vehicle. We apologize for any confusion and frustration we caused with our miscommunication and we look forward to standing behind the repairs we performed and resolving the consumer's concerns. 

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/12/22 I took my 2007 Buick to dave gill chevrolet on broad street in Whitehall, for a heater diagnosis and look at reattaching the drivers side door handle. Upon arriving i encountered a service worker walking out from the service area this was about 615am. He explained the process of write up and placing keys inside that envelope, I also asked him if i could show him my door handle, he said "i don't want to see it ,i may not be the one to work or advise on this car" wait you work two desks from both other advisers and you couldn't relay the message in a customer situation? I called as soon as i reached work and the advisor had already broken my door completely. He said 'I know because i pulled it off but got it open! I knew what he had did but i didn't think he broke the fixed part of the door. Even though i talked to him twice more he never mentioned any work being done, but they did some unapproved work that was supposedly warranty. I asked them to just charge me the 139.00 and fix it. He offered to buy a handle and give it to me!

  Business response

  10/19/2022

  We regret that we broke Mr. ******* door handle and we apologize for the inconvenience. We will refund him the money paid for diagnosis of the door handle ($139.99 plus tax = $150.49). In exchange for the refund, we request that Mr. ***** sign the attached settlement agreement. As soon as the signed agreement is returned to us, we will mail the refund check.

  Customer response

  10/25/2022

  I agree to offer of diagnosis charges to be refunded in full.

  Business response

  11/01/2022

  We are happy that Mr. ***** is accepting of our offer to refund the money paid for diagnosis of the door handle ($139.99 plus tax = $150.49). As stated in our original response, we request that Mr. ***** sign a settlement agreement and return it to us. That agreement was attached to our original response and is also attached to this message. He can drop it off at our Cashier's window, mail it to the Dealership, or email it to ******************* As soon as we receive the signed settlement, we will mail a refund check.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dave gill has a chevy I wanted for 29k they wanted 7k down I offered 2k down over 72 months that's 50percent interest legally they can't charge more then 24.99 percent by law they need there licence revoked for taking advantage of there potential costumers Ilet me know if the contract I sent went through

  Business response

  03/06/2022

  At no point did the lender or dealership employ a 50% interest rate in calculating payments for Mr* *****, nor specifically does the dealership’s proposal attached to this complaint – a fact that is easily verified. 
  
  Upon Mr* *****’s request after he had selected a vehicle of interest, we submitted an application for credit to the lenders who were the best fit for the loan request.  We are not a lender and do not offer credit terms. 
  
  The application was approved by a lender, and the lender’s terms included an interest rate and a limit on the amount the customer could borrow against the vehicle (a loan-to-value stipulation).  These terms were based on the lender’s assessment of Mr* *****’s credit history. 
  

  The lender’s interest rate was used to create the proposal attached to his complaint.  The rate was below the state maximum rate and, again, was the result of analysis of Mr* *****’s loan application conducted by the lender, not the dealership.   
  

  A down payment of $7,000 was needed to satisfy the lender’s loan-to-value requirement. Mr* *****'s proposal of a $2,000 down payment was not an acceptable option for the lender.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was told that I would have to pay 109 for diagnostic and my oil change bout 70 dollars. Than that changed to 142 for labor which 2 dollars I would have to pay for and 80 dollars from the part. Which would have come to 260 dollars give or take. I get bill and I have 142.50 for diagnostic and 280 dollars in labor. *** said .8 of an hour to replace part. So if it didn't take that long where did 280 dollars In labor come from. And oil change all is included in price. *** tells me that is what they do when a warranty is involves. Still does not explain the overage I paid. Basically I was lied to and paid over what should have been paid. I would like refund of funds paid over.

  Business response

  09/01/2021

  The Claimant asked us to use an aftermarket Extended Warranty to cover repairs to her vehicle. Our dealership did not sell her this warranty nor do we dictate the terms or the rates that the warranty company will pay to cover repairs.  The initial quote the Claimant was given was for items that she must pay whether the warranty company covered repairs or not (the diagnostic fee and the oil change).  The additional amount that the claimant ultimately paid was for additional costs to perform the recommended repair over and above what her warranty company would pay. The claimant’s warranty company covered the majority of the repair costs, but not all them, and therefore she was responsible for covering the remaining costs.
  
  After receiving this dispute, we reviewed telephone records to ensure that the Claimant received a thorough explanation of the additional charges she would incur if we performed the recommended repairs on her vehicle.  On 8/23/2021 at 8:53am, the Claimant called our Dealership and asked her Service Advisor for a breakdown of charges (this is prior to us starting work on her vehicle, which we do not do without customer authorization of all charges).  The repair and charges were explained to her, including the portion that her warranty would cover and the portion that she would be responsible for covering herself. The claimant approved the repair and charges and only then did we repair her vehicle. 
  
  We worked within the terms of the claimant’s Extended Warranty and what they will pay, which we do not dictate and cannot control. We clearly reviewed all charges with the Claimant and received her approval prior to performing the repair. We performed the work she authorized and we fixed her vehicle. Therefore, we respectfully disagree with her assertions that she was lied to and overpaid. We do not feel that we owe her a refund. If she wishes to receive money back, we feel that she needs to contact the company that sold her the Extended Warranty that did not cover the full cost of the repairs.

  Customer response

  09/01/2021

  **** ****** if they listen to recordings than they know *** quoted me incorrectly. The bill is different than what he quoted. You shouldn't have to lie to get the business and you shouldn't takee up for those that are wrong. Also it does not explain why there is 280 In labor charges when 114 plus 24 does not come to that. So in short I agreed to 109 In Diagnostic fees but when I get bill it's 142.50 and I asked *** several times if the 109 was correct and asked him about labor charge and he said that the 142.50 was the labor charge. So telling these people you listened to recordings is true but your lying about what was said. Warranty paid 339 for part and 112 for labor. If there were other parts needed why are they not listed on my bill. Shouldn't everything I pay for be listed on bill because I was not told about any others that were neede.

  Business response

  09/19/2021

  We're happy that we were able to better explain the bill and answer all of the claimant's questions. It was our understanding that all of the questions were cleared up before we ended our phone call. However, we want to make sure that everything is resolved, that the claimant is happy, and we can all move forward. So we would be happy to refund the remaining disputed difference, which is $32.51 plus tax. If this is acceptable to the claimant, we do need her to confirm her mailing address for mailing a refund check.  

  Customer response

  09/20/2021

  I accept the business's response to resolve this complaint.
  

  Business response

  12/21/2021

  We wish to note that we addressed all of this customer's concerns in September. At that time, our Service Manager spent time on the phone with her, explained in detail everything we did, answered all the questions she had, and also refunded her some money for a portion of the repair that we admittedly quoted and charged incorrectly.  She accepted our response, accepted our partial refund, and settled the matter.

  
  In September, we diagnosed and repaired the customer’s concern regarding a battery drain. The codes that the customer told us about, that we diagnosed, and that she paid to have repaired are clearly outlined on her repair order. There is no mention of a misfire or of a code “003.” We also reviewed all telephone calls between the customer and our staff and there was no mention of a misfire code. She signed off on a repair order outlining her concerns that made no mention of a misfire code. Furthermore, when repairing her vehicle for a battery drain, we would not have seen a misfire code due to her battery going dead (when the battery goes dead, it clears all codes). 

  The claimant paid us for a diagnosis and repair involving a battery drain ONLY. We performed that repair correctly.  We do not feel that we need to pay for ADDITIONAL repairs that have occurred months later, she had repaired at another company, and are not related to the battery drain repair that we performed.

  Customer response

  12/23/2021

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 15802252
  
  I am rejecting this response because:  I did mention it to them and penny said its a common code that is used. I did mention misfire to them. Tbey should fits all problems at one time. The fact that the consummer cannot see what is diagnosed and maybe unable to read it if it shown to them allows businesses like dave gill to only fix one problem at a time. Causing the consumer to come back and pay for another diagnostic that could be a avoided the first time. Per penny she told me that is how the techs make their money so they can be paid. This needs to be addressed and not be ignored or lied about like they are doing. No one wants to give the co sumer their money back so the truth from them will not be told. If you stop doing this than these bbb reports wouldnt exist. Cheating people out of money especially now is so not fair.
  
  Regards,
  **** ******
  
  

• Initial Complaint

  05/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in for an engine repair. I did not authorize the reapris. I had a tow truck pick it up. When it was returned to me, they had not put the parts back in they way I had taken it in to them. They offered me $25 and to fix it, but I would have to have it towed back.  

  Business response

  05/27/2021

  Per the photographs that the customer sent us, the one part of her engine that was not put back together is the air duct housing.  We are happy to send a technician to her to reinstall the air duct housing on her engine. However, the customer should be advised that she should not be driving her vehicle because it needs a new engine. Furthermore, the air duct housing that we did not reinstall will need to be removed again when and if she does replace her engine as recommended. Because she declined to perform the work with us, we left the part off to reduce work for whomever does replace the engine.
  
  We respectfully disagree that we should refund the customer the full cost of the diagnosis we performed including her rental car. However, in order to resolve this matter we are willing to either 1) send a technician to reinstall the air duct housing on her engine, or 2) issue a partial refund equivalent to half of her diagnosis fee, which would be a refund of $53.73.

  Customer response

  06/03/2021

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 1*******
  
  I am rejecting this response because: I think it is very unprofessional for your business to say you left the car apart for someone else to fix it. I never seen a dealership take an engine apart and leave it disassembled for a paying customer without prior notice, it is not representative of an ethical place of business. I feel I should be compensated for the trouble and my time that has been wasted. I never said attempted to drive my car; However, if I wanted to trade it in it would not be acceptable the way your company has left it. Also allowing me to leave the place of business without notifying me potentially can cause parts of the car to fall off during towing that I don't have the expertise to assess to know whether or not I have all available parts of my engine that was delivered to the dealership intact. I would like a FULL REFUND and someone to come assemble my car back the way it was given to your business.
  
  Regards,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩