ComplaintsforManley Deas & Kochalski LLC

• Initial Complaint

  03/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I own 2 timeshares with the ******* **** ********* ****** ************ **** The 2 timeshares have been paid in full so no payment for the timeshares itself is required. On March 21, 2022 around 12:03pm, I called my timeshare company, ******* **** ********* ****** ************ ****, to pay my maintenance fee. ******* **** ********* ****** ************ **** service person named ********* told me that *** (a collection agency) had my account and to call ###-###-#### to pay the maintenance fee. I called this number March 21, 2022 around 12:15pm and received a number of recorded messages which were not clear and hard to understand. After listening several times, the instructions seem to say go to [email protected] (may it sound like a website) but was unclear about what to do. After a number of calls, it was determined that the *** company was actually ****** **** *********. I went to the website and clicked on the "CONTACT" tab. I made several attempts to contact *** ********* ********** through phone calls, emails and text entry into their website. I sent several emails to [email protected] as the instruction sounded like "go to" which sounded like an email address and not a website which I was led to believe. I entered my name, phone number and email address and text stating the following at ***** website ***************************** and to email address **********************************: This is ****** ****** trying to pay my **** ********* ****** ************ Inc. maintenance fee. This is my ## attempt to contact *** and I still have not been contacted to resolve this issue. I was told that you have the collection process. I was not aware that this had been turned over to ***. I was trying to pay my maintenance fee but was unable to do so. I also called the number ###-###-#### and received a message for me to go to ti******************************** but was unsuccessful, so I'm sending an email. Mnt fee is 1,782.39.

  Business response

  03/29/2022

  ****** **** ********* *** (“***”) received the complaint made by Mr. ****** to the Better Business Bureau.  *** is a law firm who provides foreclosure and other related legal services to its clients. *** provided the requested information to Mr. ****** on Wednesday, March 23, 2022.
  
  Mr. ****** indicates he is the owner of two ******* **** ********* ********8 timeshare interests. *** was referred one timeshare ownership interest and provided the information required for him to bring the maintenance fee current on Wednesday, March 23, 2022, for the timeshare interest referred to *** by its client. *** received payment of the delinquent maintenance fees on Monday, March 28, 2022, for the one timeshare ownership interest referred to ***, and our file is now closed. *** does not have any information related to a second timeshare ownership interest and conveyed to Mr. ****** that the amount *** provided was for only one timeshare interest.

• Initial Complaint

  07/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Being sent notice of intent to foreclose for properties I do not own. Cannot get through law firms phone system. Put on hold for hour and half and hungup on several times. Rude employee phone attendant. My credit score id 840 but this is holding up my refinancing.

  Business response

  08/03/2021

  Manley Deas Kochalski LLC (“MDK”) received the complaint made by Ms. ****** to the Better Business Bureau.  MDK is a law firm who provides foreclosure and other related legal services to its clients. MDK does not report or provide information to the credit bureaus and, as a result, is unable to provide the desired settlement requested by Ms. ****** to correct a credit report.
  
  Ms. ****** alleges that she no longer owns timeshare properties that were referred to MDK by our client for an in rem, non-judicial foreclosure action.  MDK confirmed Ms. ****** is the record owner of two (2) timeshare ownership interests. Ms. ****** spoke with our Florida Managing Attorney, ******* ** ********* *****, and indicated that at one time Ms. ****** owned eight (8) different timeshare ownership interests; however, she had voluntarily returned those timeshare interests to MDK’s client. MDK has confirmed with our client that it does not have a record of deeds returning the two timeshare ownership interest at issue. MDK has received permission to proceed with obtaining deeds from Ms. ****** transferring the property to MDK’s client to resolve this matter, and MDK and our client are currently in contact with Ms. ****** to complete this process.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩