ComplaintsforCardinal Lawns, LLC

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've had Cardinal Lawn service for years at my prior home and when I moved into a new build with new sod in 2022 I again retained their service. The company sent out a pre pay notice for service in 2023 which I prepaid for 7 treatments. This year (2023) the service treatments were done in haste with little attention to making sure that the full lawn was treated. This left clear driving paths where fertilizer was placed which was green and where it wasn't fertilized the new sod was suffering. I called in a complaint to the business at the end of June. The technician came out in July but then did not service the lawn and instead wanted his supervisor to come out. Cardinal was unable to get my lawn on the schedule at that point with the supervisor and after talking to customer service I would receive a refund of the 4 treatments that were prepaid and not applied to the lawn upon cancellation of their services in July. So I cancelled the remaining 4 treatments this year. I have not recieved a refund yet and it's been 3 months. I have called customer service in Aug, September and early October have been told the refund request is in Accounts Payable and they would send note to a supervisor to get it paid and not sure why the refund has been taking so long to get mailed out. I'm requesting assistance in getting the approx $264.00 refund for services that were prepaid but not applied. Since its been 3 months and I've had multiple phone calls with the business I feel that the only way to get this resolved is to use your assistance.

  Business response

  10/23/2023

  Our manager spoke with Mrs. ***** on 10/23/23. He apologized for the issue and delay in refund. The refund of 259.88 was held up in accounts payable because there was a scheduled manager service call visit pending, however, the account has been fully canceled and a refund has been sent out. We believe the matter has been resolved to the customers satisfaction.

  Business response

  10/23/2023

  Our manager spoke with Mrs. ***** on 10/23/23. He apologized for the issue and delay in refund. The refund of 259.88 was held up in accounts payable because there was a scheduled manager service call visit pending, however, the account has been fully canceled and a refund has been sent out. We believe the matter has been resolved to the customers satisfaction.

  Customer response

  10/26/2023

  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******** *****

  Customer response

  10/26/2023

  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******** *****

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company does not show up when they say they will. On 6/14 had a call that said would be out in the next 48 hours, which was 7 days. On 7/13 had a call that said they would be out in the next 48 hours. I had to call them on 7/28 they didn't show up until 8/13/23. 9/20 called to have them out because we still have weeds. I was told we were on the schedule for 9/21. No one showed up. 9/25-Called again, and was told it was rescheduled but he didn't know why. He said he would expedite it to get it done that week. No one showed up. 9/30-Called again, and was told it was rescheduled. I was told someone would be out on 10/2 and he would mark it as have to do that day and give it to the production manager. No one showed up. 10/5-Called again. This time I was told it was because my account says only do with the ride on. I told him at that point I just wanted my yard treated and to send without the ride on. He said it would be done by 10/10. No one showed up 10/10 called again, this time I talked to the account manager, and he couldn't tell me why they hadn't shown up and that my account did not show that I had called about this numerous times. Then he said my account shows that I canceled my service for September. I told him I had talked to different people and none had said that. I asked him what I needed to do to get them to do their job and come out and treat my yard. all he said was it is on the schedule for tomorrow (10/11). I told him I wanted confirmation that it would actually happen this time. This is when he got rude, he says I don't know what you want me to say. I said what do you normally do in this situation? He says I can tell the tech if he doesn't get it done then he is fired. This was from a manager. I have had to have this company out to look at my yard because they don't treat all of it, only the front section of my backyard because they underestimated the size of my yard. I have cameras in the front and back yards. I know what areas they treat.

  Business response

  10/23/2023

  Our manager spoke with the customer on 10/16/23. He apologized for the issues in scheduling and explained the detailed changes along with updating her account. We believe the matter has been resolved to the customers satisfaction.

  Customer response

  10/31/2023

  Consumer notified BBB she accepts business response.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They contacted me in November 22 I'm 71 yrs old, I contracted with them about a 1 year service in November 25 of 2022. My Visa was charged $553.84 for a one year service. On March 21st of 2023, two employees came and did the service and left. After they left I checked out their work and they drug a hose back around in my yard, they broke off all the flowers, lawn art made of metal was pulled, and landscape stones by my fence were pulled 14 feet from where the stones were originally located. The hose brought all of those things up from where they were placed. 3 things messed up, that's carelessness, same day I called their office at 1:45 pm I explained what happened, he wanted to send the same people to make repairs, I told them I want to terminate service, I do not want those people coming back to my house. He said he would give me my money back for the remaining balance. 79.12 for that day of service, but I had to pick up after their mess, they owe me 474.72 for the year. I do not mind about the one day service, I will not ask for that to be returned. I am supposed to trust them. I got my credit card statement 04.18.23 there was no credit for the cardinal service. I called, and the same guy I spoke to said he was not able to authorize the refund of the money, he would have to send it over to the manager. I got my credit card statement today, there is no credit from cardinal lawns for the refund. I have waited long enough for a refund, the business states "we'll treat your yard like we'd treat our lawn" The metal lawn art that my mom purchased and she has been gone for 4 years and it cannot be replaced. He got nasty when I told them they did not preform to my satisfaction. I am deeply upset, I am not looking for them to pay for replacement of items, or even a refund for the one day. I just want my remaining balance back and to stop business with them.

  Business response

  06/12/2023

  Customer ordered service on 11/25/22 via phone call. First (and only) application was applied on 3/21/23. We immediately received a call from the customer about damage to his landscaping and equipment threw rocks everywhere. Charles, our senior tech who treated the property immediately returned to the property only to find that there was NO damage done at all. He took pictures which were promptly added to the account. Customer told technician that he wanted granular and no hoses and that he would not continue. Charles took pictures of property showing no damage prior to leaving and they were uploaded to customers account. Our office manager then attempted to call and speak to the customer over the next few days to resolve the issue, but was unable to contact the customer after multiple attempts. Our senior production manager went out later that week on 3/24/23 to try and meet with him, but he was unable to make contact with the customer as well.
  
  Numerous management attempts have been made up until today (6/12/23) to reach out to Mr. ****** to touch base and resolve the issue with no success. 
  
  We have issued a full refund via check / snail mail and believe the matter has been resolved to the customer’s satisfaction.
  

  Customer response

  06/23/2023

  On Thursday, June 22, 2023 at 8:33 PM, BBB received a vm from Mr. ****** stating he received the check from business.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This all began in May of 2023 I paid for a grubworm treatment, and in September/ October, my yard started to peel away. I called Cardinal they confirmed I had paid for the treatment in May they came back out overseeded and treated for grubs again in late fall, the damage was already done by then. Called to cancel my service and was told I would get a slit seed treatment on them, Did I want to keep their service, giving the benefit of the doubt I did. I paid for a year of service. Reached out on April 4th at 6:15 pm to inquire when the seeding would begin April 4th at 8:11 pm I got a response from the owner stating in the next couple of weeks and he would have the manager contact me the next day. on April 6th I reached out to the owner stating no one had reached out to me, I never got a response back. on April 13th 8:04 and stated cancel my account I would do it myself and would like a refund. Still, no response on April 14th an employee came over and did a spring treatment, to which I had already stated I wanted to stop service. Also, there is a 24-hour notice before they come over. there was none. called 3 days later to verbally again cancel I was told it would be canceled. emailed today April 21st for confirmation, but still no response.

  Customer response

  04/24/2023

  
  4.24.2024 Consumer notified BBB that the business reached out to him and addressed his complaint.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Asked for a quote and they thought it was okay to activate the quote without consent. Showed up and applied treatments without getting the okay and applied chemicals to my lawn. Shady Business practices. Lawn will need to be repaired if they damaged the new seed.

  Business response

  05/05/2023

  Our Owner spoke with Mr. ****** on April 20 2023. Mr ****** said he didn’t expect anyone to show up to render the first application in 2023 and that he didn’t order the service back in October of 2022, said he just wanted a price. In good faith, our manager has credited the account for Mr **** ****** at **** ******* ****** ****** ** ****** The owner contacted Mr. ****** directly on April 20th of 2023 to discuss the text message dialog between our senior sales manager, which is a 3 tour Iraq veteran and Mr **** ******. The text message dialog from Mr ****** and our manager on October 25th of 2022 states Mr ****** was inquiring for service for 2023 only, not 2022. One of our technicians showed up to do the first spring application of the year for 2023. Mr. ****** told our owner and office manager that he did not want service, just wanted a price. We have credited the account in full for Mr. ****** and believe the matter has been resolved to the customer’s satisfaction.

  Customer response

  05/05/2023

  I am rejecting this response because: the owner said on 4/20/23 he would look into conversations and follow up. No follow up was made or ownership for mistake. Not sure what anyone's military status has to do with anything. Accountability should be accepted no matter the background. To show up at someone's house and apply chemicals to someone's lawn is chemical trespassing and against the law. This business has refused to accept responsibility and doesn't understand how to run a business at its core. No complaint will be closed until Cardinal Lawns listens to conversations, follows up and explains how they can ensure that this shady business practice does not happen to another customer. 
  
  Regards,
  
  **** ******

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company services was canceled at the end of the season via phone call. My lawn was treated without my authorization in March. I am now getting phone calls and bills for that unauthorized service.

  Business response

  09/10/2022

  September 2, 2022 – Our manager spoke to the Mrs. after the complaint came through. She explained her side of the issue. The manager explained our perspective to the customer, however, resolved the issue for her and credited the balance in good faith. We believe the matter has been resolved to the customers satisfaction.

  Customer response

  09/20/2022

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  (216) 299-1136

  Bishop, Opal 17811695

  Cardinal Lawns, LLC

  Sep 20, 2022 12:30 PM

  
  

• Initial Complaint

  06/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In September 2021, I reached out to Cardinal Lawns for lawn care service. They provided a single service for my yard, and I paid $64.50, the entirety of the balance owed. In March 2022, without my authorization or permission, Cardinal Lawns applied chemicals to my lawn, mere days after another company applied chemicals to the lawn, potentially damaging my lawn (the flags indicating the 1st chemical treatment from the initial company were clearly visible when Cardinal Lawns rendered their unauthorized service. If fact, Cardinal Lawns' employee put a 2nd flag right next to the 1st set). Within a day or two, I spoke to a Cardinal Lawns manager after this situation unfolded, and he acknowledged that I never authorized the 2nd lawn application and assured me that the latest charge would be waived. However, on June 3, 2022, I received a dunning notice demanding that I remit $68.37 ($63.60 base charge + a 4.77 late fee) for the unauthorized services. In a 2nd attempt, I contacted Cardinal Lawns to correct their mistake, but they were rude and unhelpful. Cardinal Lawns initiated telephone calls to my workplace which were answered by a member of our law firm's staff. My employee heard a false and defamatory pre-recorded message saying that I was delinquent in paying the long disputed bill. As a result, Cardinal Lawns damaged my reputation. I ask for the waiving of the $68.37 bill I received, and a written apology on behalf of Cardinal Lawns, otherwise I will exercise all legal remedies against that company.

  Customer response

  07/05/2022

  This email is to advise the Better Business Bureau of Central Ohio that we
  have received communication from the business regarding complaint number
  ********* and the matter has been resolved to our satisfaction. We do not
  require any further assistance from the BBB.
  
  Thank you for your time!
  
  Sincerely,
  ******* ** ********
  

  
  

• Initial Complaint

  09/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Last yr I hired Cardinal for service (initially for flea/tick, but upsold to lawn care). I had several issues last yr, but attempts were made to correct our concerns. I thought after last summer, we were finished. They came out again in April of this year & left me an invoice. I called to complain & they explained it's an ongoing service unless cancelled- so I did. Several months later I got an email they would send me to collections if the Apr invoice wasn't pd. Not wanting anymore hassle, I unwillingly pd on 7-8. On 7-9 their cstmr rerations mgr (Sam S*******e) reached out to me to make things right, explaining he could refund me the $148.84 but would like a 2nd chance. I agreed to the 2nd chance. I hadn't heard from them, so 7-30 I text Sam as he gave me his cell, after a 2nd text 8-4, he replied stating someone would reach out. Still not hearing from anyone I text again 8-20 & 8-30 & asked just to be refunded since I have still not have not been contacted. no refund/call still

  Business response

  09/27/2021

  Our office manager spoke with Ms. ************ about the issue. A refund of $148.84 was mailed via check.

  We believe the matter has been resolved to the customers satisfaction.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Scam alert!! I signed up with Cardinal to get rid of the moles in my yard. They recommended at the time the grub treatment and 3 rounds of mole treatment. All of which I prepaid for. The mole problem got worse after the treatments than when they started!! The mounds got bigger and spread in the lawn. They stated because I have a big lawn and live in the country was a bigger issue, then say that from the beginning that you aren't qualified to handle this lawn and don't steal my money. Biggest frustration is that after they grabbed all the services I prepaid for I never heard from them again. Clearly a sign they don't care about my lawn/mole issue or the quality of service they provided. Looks like a classic money grab, $400 out the door and still a mole problem.

  Business response

  09/27/2021

  The owner of Cardinal Lawns spoke directly with the customer explaining the details of the mole control program. It takes continuous treatments once every 6-8 weeks to control new infestation. The owner sent the mole control manager to the customers property to address new infestation issues and ensure the customer understood the treating timeline. The mole control manager also did an extensive application of mole control at no charge. We believe the matter has been resolved to the customers satisfaction.

  Customer response

  10/12/2021

  The business has been very good in working with me and working toward  eliminating the moles.
  

  
  

• Initial Complaint

  05/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Already paid for service and now have been harassed for 2 years

  Business response

  06/07/2021

  Our manager spoke with Mr. ****** on 6/2/21. Mr. ****** was an active customer up through 7/25/19 when we treated his lawn for the last visit. He paid his payment directly to the technician for that specific service, but there was still a balance remaining on the account of $43.30. After a month, he received a notice that there was a balance on the account. Our manager spoke with him on 8/27/19 where he was very literally shouting that he doesn’t owe anything. Our manager tried to explain to him that he had only paid for one application, but not for the other application that was due, he cussed our manager out and hung up. We were unable to get ahold of him again until nearly a year later on 5/7/20 when our accounts receivable manager spoke to Mr. ****** and was met with the same response claiming he did not owe us any money. Another year passed with no communication with Mr. ****** until he, by his own admission, received a letter in the mail showing his past due balance where he then placed the complaint. Our manager called Mr. ****** and spoke to him on 6/2/21, credited & wrote off the remaining balance in good faith, and he claimed he was overall happy with our company until we tried to get him to pay his final bill. We believe the matter has been resolved to the customers satisfaction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩