Customer ReviewsforAirfast Heating & Cooling, Inc.

Airfast came out to our home 3 times to fix a 4 year old range. Ordered the wrong parts twice. Customer service is the worse ever. We asked to have proof that the range could not be fixed and they still have not provided the information. The warranty company has also requested proof so they can finish our claim. This started on July 7, 2021. Do not trust this company.

Airfast was sent out by E.S.P. and it was a disaster from the start. The person they sent out did not check anything, only went by what I told him I thought the problem APPEARED to be. He did not touch the machine and wrote in the work performed column that I needed a control board and a door gasket. I asked him how he knew what the problem was without doing any troubleshooting. He told me that he takes the paperwork back to the company and they contact the warranty provider to authorize the repairs. I asked him again how did he know what parts are needed for the repairs since he didn't check the machine at all. He told me that he was a HVAC technician and that Airfast would send out a washing machine mechanic with the parts. He asked me for my co-pay ($15) and I told him that I would pay it when the technician came out to do the repairs because we don't even know for sure what the problem is since he didn't troubleshoot the machine. It could be the control board, a switch, a loose wire or a multitude of other problems and you can't look at a machine and magically know what the problem is for sure. He didn't even run it through a cycle, so there is no way he could know for certain what the problem(s) might be. He put on my paper that I didn't want to pay my co-pay and I wrote on the **** "until the problem is fixed". I never received a follow up call so I called back to the company a couple of days later and asked the person on the phone to speak with a supervisor. She told me that she was the office manager. I explained the situation and all she kept saying was that I had to pay my co-pay because a technician came to my house. She kept saying that she could refer me to another company and I finally took her up on it because she didn't care about getting my machine fixed, only that I needed to pay that stupid little $15. I told her I'm not paying it until you tell me what is wrong with my machine for sure and not just parrot what I mentioned the problem MIGHT be (remember that the technician did not touch the machine or try to start it.) Bad attitude, bad customer service, and definitely a bad technician who did absolutely nothing to ascertain what the problem was with my washer. I would NEVER recommend this company to anybody.