Reviews

Review Details

• Review fromDebby p

  Date: 09/12/2025

  1 star
  I received a Lift chair from Spin life in 7/04/23 and had a 2 year warranty on it. I started having problems that I called and addressed in 5/2025. I had a tech come out and access the problems and he said parts needed to be ordered. I waited over a month before another tech came back out and said I dud NOT need the patrs, he took them back, but I am still having a problem plus the back part of the chair that had to be replaced has NOT be taken care of .I call on a daily basis and leave countless messages, with no resolve. This has been going on for 5 months now. I am a 68 year old widow that is very handicapped. Please help me!

• Review fromColleen O

  Date: 09/10/2025

  1 star
  Please DO NOT BUY from them! SpinLife and Travel Buggy sold my brother a wheelchair that catastrophically failed. While in normal use on a flat path, the wheel and bracket sheared completely off, throwing him from the chair and causing injury. This is not wear and tear it is a dangerous frame failure.Despite Travel Buggys own 5-year warranty on the frame, SpinLife and Travel Buggy have refused to replace the chair. Their solution was to send a replacement part, which still has not arrived, leaving my brother stranded without mobility. A single replacement part does not address a structural defect or ensure safety.I escalated the matter, provided photos, and requested manager review. The company continues to deflect responsibility. This is unacceptable for a medical mobility device where safety is paramount.I fully expect SpinLife and Travel Buggy to honor the warranty and replace the chair. Until then, I cannot recommend them to anyone needing safe, reliable mobility support. And, honestly, I can't recommend the safety of any mobility unit they offer.

• Review fromDavid M

  Date: 08/20/2025

  1 star
  I have a Golden technologies scooter I use daily and really like and have called the company for items. Now If I need a part I am referred to the website and must wait for a response that never arrives. What happened to the great service?Should I require a new scooter I will be forced to obtain on from somewhere else due to the terrible communication.
  

  SpinLife.Com, LLC

  Date: 09/05/2025

  Dear *****. 

  Thank you for reaching out and sharing your experience with us. We want to sincerely apologize for the frustration and inconvenience youve encountered. We value your loyalty and are very sorry to hear that we did not meet your expectations. We are looking into this matter and will expedite completing your parts request.

• Review fromyoland j

  Date: 06/12/2025

  1 star
  never buy anything from spin life they will lie to you and deceive you about their products!!!!

• Review fromStepfon F

  Date: 05/08/2025

  1 star
  My experience has been awful and extremely dismissive. I ordered a ramp to go to my shed and specifically asked for a 4ft ramp when I called. They didnt send any conformation number to my email and I had to call back to get the tracking number for my package. When it arrived I received a 2ft ramp and wanted to immediately send it back. When I called they were helpful at first and said they would review it with their manager and stated that I did ask for a 4ft ramp. When they reached back out they said that I did not ask for *** and insisted that I asked for *** and said that they had the call recorded and would play it for me (which they never did). At this point I have called multiple times and I just want it out of my house. I called today to just send it back, I stated I want to return the package and they let me know the formalities. They stated that they were going to send all the information needed to my email (but never asked for it??) and pretty much hung up on me. The person was not rude but obviously didnt care to send me the return label or any information at all. I also went to the website to get a refund and put in a request the day I received the package and its been more than a week and I also have yet to get a reply for that either. I am extremely disappointed in this company and their handling of customer issues. It is extremely unprofessional to not handle this properly or even offer a replacement. The product is sitting in it original package and even has both manuals they sent in the package by accident. This needs to be handled immediately and looking at the other reviews this isnt an isolated incident. I honestly think theyre waiting for the 30 days to hit so that I am eventually stuck with the package and they keep my money.

• Review fromRobin

  Date: 03/13/2025

  1 star
  SpinLife.Com, LLC
  Address:
  Columbus, OH 43215
  Complaint Details
  I've had a Long 2.5 years with a barrage of complaints for a $2,200 automatic chair after Covid left me disabled the has never worked as SpinLife described
  Battery charger, doesn't hold charge, doesn't go the distance as stated/proclaimed, seat wobbles, hand rest wobbles, underneath chair sounds like it's dragging something.
  Third party technician came out replaced the entire chair under warranty he spent 30 minutes placing zip ties under the right arm rest. I was not asked about my weight or my height to adjust chair appropriately and he was in a hurry to get to the warehouse to drop off malfunctioning chair by 4pm it was already 2:45 during rush on a Friday at least an hour drive without rush hour.
  I paid two hundred dollars for "WHITE GLOVE" on the initial chair that failed.
  I'm now told I had 30 days for a return! Yes once more SpinLife said they will send a technician out for the third time! I suffer and I am disabled and the audacity of a company in business is to help disabled people not endanger them with false claims and at risk failing mechanical powered chairs.
  BUYER BEWARE of SPINLIFE they'll tell you anything to get that commission and money to keep them in business! I'm truly concerned about this company causing bodily injury to disabled people like me. I can't count the number of HOURS and Hours I have spent on hold being thrown around to different departments call warranty...bla bla bla the stress has been debilitating in itself! BUYER BEWARE of this company and their poor ratings!!!

• Review fromDove C

  Date: 11/23/2024

  5 stars
  I have bought several large items from them over the years and been very happy with the price, product, quality, and after sales service.The one thing you have to be very careful about is that many items are not returnable. They will make things right if the item is detect defective, but you may not be able to return it if you decide, you just dont want it or you didnt read the product description carefully enough. Its not like shopping at *******I have found their customer service people to be very knowledgeable so you can ask lots of questions before you do order, but understand the terms when you place the order.
  

  SpinLife.Com, LLC

  Date: 12/03/2024

  The majority of the products we sell can be returned within the first 30 days of receipt as long as the product in in new condition. The exceptions for returning a product is if the product was custom built or if non returnable due to hygienic reasons. We do have the return policy for each item we sell posted on the product pages for our customers to review before making their purchase as well as a link to our return policy at time of checkout if customer is making an online purchase.

• Review fromPhilip H

  Date: 06/26/2024

  1 star
  I regret buying a ew36 from them
  The seat went bad and they wanted over 500 dollars to replace + 150 dollars to install
  Incredible awful service!!!
  Do not buy from Spinlife.
  

  SpinLife.Com, LLC

  Date: 07/29/2024

  Dear ******************,We are sorry to hear that you are having an issue with the seat on the EWheels that you purchased in 2019. Unfortunately your warranty with the manufacturer on this product has expired therefore there would be a charge for a new seat assembly. If you are in need of a service technician to come to your home to install there would be a charge for that service. Please let us know if we can assist you.Sincerely,SpinLife ****************

• Review fromMarylyn H

  Date: 06/08/2024

  1 star
  BUYER BEWARE!
  SpinLife and ****** ************ do not stand behind their products!
  I ordered a LiteRider Envy power chair, which was delivered May 9 with a base from one model and a seat and battery from another - a quality problem from the factory. It could not be assembled, confirmed by a service technician sent by SpinLife. Neither SpinLife nor ****** ************ would remove the defective parts from my small apartment or send me an assembled chair. Their quality mess became my responsibility. I had to have friends box up the parts and take it the front desk of my building for ****** ************ carrier to pick up. They actually said they would waive the return fee! I did not return the chair because I changed my mind or didn't like the color! It could not be assembled. It was not my fault. It will be another 3-4 weeks after the parts are returned to PA until I get the refund to use for a chair from another manufacturer and broker. Not from ****** ************ or SpinLife.
  I live in Assisted Living and am the primary caregiver for my precious husband
  who is Hospice care at home. The chair would have been so helpful. The time, energy, stress, and disappointment have cost me so much. There are old, disabled people standing in line to buy their products. Don’t be one of them. They don’t care about individual customers. It would have been so easy for them to make this right. ******* **** ** ******** **** *** **** ********** ** *****
  

  SpinLife.Com, LLC

  Date: 06/14/2024

  Dear
  Marylyn,
  We are
  sorry for your experience and for the frustration's this has caused you.
  SpinLife will be issuing you a full refund of your purchase price. Customer
  satisfaction is very important to us and we will review what happened and make
  the necessary improvements.  You are a
  valued customer and we hope that we can assist you in the future.
  Sincerely,
  SpinLife
  Customer Service
  

• Review fromCassondra R

  Date: 05/18/2024

  5 stars
  I am very pleased with Spinlife. I ordered a lift chair. Through no fault of Spinlife, the chair arrived with significant damage, which occurred during shipping. Customer service was friendly, helpful, and efficient. They went above and beyond to replace the product, adding white glove delivery service to assure the best experience. They kept me informed throughout the process. They were professional and I love my new lift chair.
  

  SpinLife.Com, LLC

  Date: 05/22/2024

  Dear Cassondra,
  Thank you for taking the time to let us know how pleased you were with the service that was provided to you. We apologize for your delivery experience. We at SpinLife take pride in knowing that we are helping to make a difference in people’s lives by the products we sell and the service that we provide. We appreciate your five-star review and love that you love your new lift chair!
  Sincerely,
  SpinLife Customer Service