Complaintsfore Retailing Associates LLC

• Initial Complaint

  12/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order through this website on December 6, 2023, and expected to receive shipping information within the 4-5 business days, but did not and have not. On December 16th I sent an email requesting follow up information on the whereabouts of my order and have not recieved any response. I attempted to call the phone number under the "contact us" tab and it went straight to voice-mail. The "chat with us" feature under the contact us tab also said they were not available. I went to their Facebook page and found many other disgruntled customers in the comments of their advertisement posts. Im very disappointed that I will not have these gifts to give on Christmas.

  Business response

  12/20/2023

  Hello *****, I truly apologize for the delay, we are working diligently through our holiday inquiries.  Your shipment has shipped and is currently on its way to you. We will follow up to your email originally used on your order to discuss resolution.  Thank you for your feedback, we will use to to further improve our processes.

  Customer response

  12/29/2023

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  10/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I placed an order on September 28th they haven’t sent the package nor issued me a refund. They blocked me from contacting their customer service and have blocked me from contacting them at all

  Business response

  10/28/2022

  We apologize for the stress this situation has caused you. We have tried to refund your original method of payment numerous times, but our merchant service provider cannot refund a card credit card when the bank account has been has been closed. We have issued a refund in full to your Paypal account as promised.  
  
  We shipped your package on time and unfortunately, USPS states the address provided ****** *** ******** ***** ** **** ** San Juan, PR 00926  is insufficient and has returned the package.  We also shipped a no charge replacement order to that same address at the customers request, which is now being returned to our facility for the same reason.  Once these are returned, we have the updated address the customer provided in New York to reship these orders. 

  Our policy is to deliver the best service possible, but when a package leaves our facility our carrier partners are in control of delivery. Since COVID there has been a worldwide issue with carrier delays. States outside of the continental US are experiencing even greater delays.
  
  We apologize for your inconvenience. 
  
  

• Initial Complaint

  09/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order date= September 8, 2022 Total Spent= $173.92 Estimated "Quick" Delivery Date= September 22, 2022 Communicated with Customized Girl company at ********** on Monday, Sept 19th 2022 and Tuesday, Sept 20th 2022 to express my concerns. Concerns expressed on the call were related to my order showing as "still in production" each time I check my email. Each day I was assured the order would be finished soon and shipped soon. I was then told they would probably have to overnight it to get the order to me on time. I also expressed my understanding of most shipping disclaimers associated with pandemic related shipping delays. However, I let them know that the delay was not a shipping delay, but a production delay. For almost 2 weeks, my order status (for 6 shirts) said "in production". Then after my 2nd conversation, on September 20th, 2022, I received an email stating my "order is now being worked on". I later recieved a tracking number and statement that my order shipped less than 48 hrs prior (8pm) to 1159pm on the estimated delivery date. The order/package is now expected to arrive 9 days after the estimated delivery date (October 1st, 2022) and 7 days after it is needed for an event (September 24th, 2022). Having made the effort to get status updates on the order, wanted to see what my options were. Because I was reassured on multiple occasions by the company on the 19th & 20th of September, I did not plan for other shirts to be made locally for this event. The event I now 24 hrs away, I have no shirts, $173.92 less in my pocket, and no time to use another company for shirt development. The shirts were intended to serve as memoirs for our efforts as "mothers". However, because we won't be able to wear them the day of the event, I am requesting the customuzed shirts that were ordered, a full refund/billing adjustment (complimentary), and a statement on their website that let's people potential projected timelines or order "production".

  Business response

  09/29/2022

  Full credit was issued on Monday 9/26/22 to this customer for the delay in production after this customer contacted us on Friday 9/23.  Due to current supply chain issues, we experience delays in production that caused the order to be delivered on 9/26/22 instead of the original estimated arrival date of 9/22/22.  We apologize for the inconvenience to this customer and refunded 100% of the money paid.  We strive get 100% of our orders to the customer by the estimated delivery date and apologize for not hitting those expectations on this order.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩