Customer ReviewsforUrban Express Charter

Absolutely do not recommend!! My child's bus to DC has broken down twice, the air broke, and they were late picking up the students. I would give zero stars if I could. Very disappointed!

My daughter booked several shuttles for her wedding this past Saturday, October 9th. I wish I could give them 0 stars! We had problems starting 3 weeks before the day of the wedding trying to get an updated itinerary sent to us due to some changes that were made. Both my daughter and myself called and emailed NUMEROUS times asking for this to be emailed. Everyone was very nice on the phone and made promises but nothing was done. Finally four days before the wedding we received the updated itinerary. The day of the wedding, the first shuttle for one of the bridal parties was 20 minutes late and was smaller than what was in the contract so my son had to stay and come 2 1/2 hours later with the guests and one person had to stand. Plus the shuttle had a foul smell. We had shuttles that came later to the hotels to pick up guests. The driver of the last shuttle to leave for the venue had no idea where she was going and went the wrong direction. Luckily one of the guests noticed and she had to do an u-turn and my niece had to use the *** on her own phone to give her the directions. Plus the bus had no working air conditioning and she drove with the door opened, which is illegal. The shuttles (2) for the return trip from the venue back to the hotels were to start at 10:15 pm and continue making trips back and forth with the last one leaving the venue at 11:30 pm. Only one shuttle (40 passenger) showed up at 10:15 pm and never returned. The second shuttle (25 passenger) never arrived until 11:30 pm. I called the office to see where the 40 passenger shuttle was and the lady who answered knew nothing about it and said she was trying to reach the drivers but no one knew anything. She told me to quit calling. We had 35 guests that needed to get back to the hotel so numerous Ubers were used. This was embarrassing since all guests were expecting a shuttle back to the hotel. The last Uber left the venue after midnight and there were no shuttles in site. This company is terrible. They have no idea what customer service is. Im writing this review so people are aware of how they operate, and I dont want anyone to go through what we did. There are plenty of other shuttle services in the Columbus area that Im sure would like your business and not put you through the stress that we endured.