ComplaintsforCaldwell's Rideshare LLC
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Complaint Details
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Initial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Michael Caldwell owes money back $47.00 & I have waited 30 days& today is the day I should receive it. But when I spoke with Michael he said" You have a different phone number. So now you must wait another 30 days." WHY? What does that have to do with it? It is very hard out here & I need to feed my children. He said: " You are wasting your time arguing with me. It is hard out here for everyone else, too. You have to wait ." Gave me no real reason why, other than I have a different ph#. I need to get my epilepsy medicine & I am starting a new job @ OSU & want things to be right with it. I need my $47.00 back he owes me.Business response
04/06/2023
Thank you for bringing this to my attention. He prepaid for rides. Then he wanted to cancel and get his money back. I contacted him to verify his Cashapp information, but he failed to return my calls and texts. Then he contacted me to say he has a new number.
I need his current Cashapp information to process the refund.
Customer response
04/14/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19863643
I am rejecting this response because:******* ***** <***************************>
1:01 PM (9 hours ago)
to Better
My cash app is $****************
Regards,
******* *****Customer response
07/31/2023
From: ******* ***** <***************************>
Date: Sun, Jul 30, 2023 at 11:29 PM
Subject: Re: BBB complaint
To: Stephanie Evans <[email protected]>
No, I did not. At all I would like to have the money back
On Fri, Jul 21, 2023, 8:55 AM Stephanie Evans <[email protected]> wrote:
Good morning,
I wanted to reach out and find out if you ever received your refund?
Thank you in advance for responding. I tried to call but the number we have is no longer in service.
Best,
Stephanie Evans
Operations Consultant
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.