ComplaintsforSizzle Marine

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I picked up my brand new 2022 Sun Tracker boat from Sizzle Marine on 6/4/22 for around $35K. This business did commit to providing me with a brand new boat and trailer in new condition and to take responsibility for handling all warranty and recall repairs. To say the least customer service was the worst I have ever experienced. I attempted multiple times to get these problems resolved but the dealership refused to help so I posted a public review on google about the facts that happened during my experience. This original review can be reviewed by this link: *********************** After the review was posted the owner ***** ********** emailed me directly and said my review was a lie and deliberately called me a liar and said he refused to make things right due to my review. When I finally got the boat off the trailer for the first time I noticed the trailer bunks were damaged. I set up a time to drop it off with the service Dept for repairs that the dealership agreed to fix along with a recall that was on the boat trailer. Upon dropping this off **** with service informed me that they refuse to do work for me going forward and I am not welcome back due to my review on google. The next closest Sun Tracker dealer is a 4-hour commute for me making this Impractical. I am requesting: Since they refused to service my boat/trailer that I purchased from them brand new and stated I am not welcome back I am requesting they outsource another local dealer to do the warranty and recall repairs. I am requesting the outsourcing dealer be within the means of my residing address since the next closest dealer is a 4-hour commute. The owner and service rep was very aggressive and confrontational making me not comfortable in returning. Suntracker confirmed that this is approved for warranty/recall repairs

  Business response

  08/05/2022

  During the initial purchase and delivery of this customers boat, Sizzle Marine did everything required and even when above and beyond  with our orientation process prior to the customer making the final purchase.  We even have signed post delivery paperwork from the customer stating everything went satisfactory.  There were zero issues brought up during this process except that the customer wanted something free or thrown in with their purchase.  Tracker products have a no haggle no hassle purchase policy which does not allow its dealers to throw in or provide free items to purchase a boat.  That is what makes the buying process easy and fair for all customers.  Mr. ******** apparently did not like that he could not have anything for free, even though we do discount a lot of items for our customers.  He then chose to later go online and post multiple egregiously false statements about personal individuals at our store as well as our store in general.  Rather than speak to us in person, he chose to go online and voice his "problems."  In this statement he claims to not ever want to step foot in Sizzle Marine again and he would definitely not recommend our store to anyone.  Honestly, we do not feel comfortable moving forward and working with this individual as he does not feel comfortable with us as well.  The best solution is that we simply go our separate ways.  There are multiple other Sun Tracker dealers and service centers that Mr. ******** can solicitate business from with a 100  mile radius.  I am not sure where he is looking that is 4 hours away but there is a dealership around Cincinnati that is 1.5 hours away.  Thank you   

  Customer response

  08/09/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17670173
  
  I am rejecting this response because: The response from this business is not true and very misleading. I am inquiring about the boat trailer that was purchased. The paperwork was post delivery for the boat. I was unable to to make sure the boat trailer was up to satisfactory because the boat was on the trailer and there was no way to inspect the bunks the boat was sitting on. The FIRST day the boat was dropped in the water I informed service that the trailer was received defective/damaged (within the first 30 days of purchase). I have uploaded screenshots in writing of the service dept agreeing to fix the issue then upon arrival denying my service (this was also after the review was posted). The trailer was also sold with a national recall that was not fixed before i took it home and it was agreed upon to fix this issue at another time. 
  
  
  The comments posted in my review about this business is 100% true and nothing but facts. I would be more than happy to provide the BBB with call logs/ texts with how many times i have reached out to the business for help with no response. In fact i have uploaded screen shots of the conversations in writing with the owner ***** ********** directly about the issues and him refusing to help and also being unprofessional calling me a liar when simply just trying to get help. 
  
  
  I spoke with Sun Tracker and they reinsured that the recall is with wheel bearings making this trailer not safe to drive far distances making it unsafe for not only myself but other on the road as well. Sizzle marine is a 2 hour total commute for me so yes the next closest dealer you are referring to in Cincinnati is a 4 hour total commute for me. 
  
  
  The best solution is to outsource a local dealer closer to me since you have refused service on the new boat you sold me so i do not jeopardize my own safety and others on the road. The trailer that was sold was sold brand new and was defective/damaged with a recall to which you need to be held accountable for. since you are refusing to help once again i am requesting you outsource another local dealer that is closer. Suntracker has already Approved the warranty and recall work that needs done. 
  
  Regards,
  
  ***** 

  Customer response

  08/22/2022

  
  ****************** ********************* *********** ***** ** ** ******* **** ** **
  
  Hi *********,
  
  I have attempted to send them through BBB website as well and send them through an email. Ill attach them to this email. Let me know if you get them.
  
  Thanks,
  Colin 

  Business response

  08/24/2022

  Per the business, we have attempted to work with the consumer on numerous occasions.  We feel it is best at this point to sever ties, since the consumer is not happy with anything that we have attempted to do.  Please see another dealer for your recall/warranty work.  Any one of them will be happy to assist.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Purchased a 2018 Yamaha AR190 new from sizzle marine and purchased an extended warranty. A few month ago Sizzle Marine purchased my boat back from me. Yamaha sent a letter to me letting me know my extended warranty was available for a refund. I called 2 different times and the dealer told me the warranty was part of the sold boat and it wouldn’t be in the paperwork because it was assumed. The extended warranty contract was a separate contract and is fully refundable and the extended warranty never went into effect. Owner of the dealer told me good luck finding more info on it and that it would not happen. I would like my entitled refund for my extended warranty that the dealership is responsible for initiating.

  Business response

  01/12/2022

  When we purchased the boat from the customer   the purchase price was  based on the warranty that was  left on the boat.  as all boats  purchased are.     we also based the purchase the boat with tower speakers  which were not in working order.

  also the impeller was damaged and needed replaced.   he negotiated the final   figure for  the purchase of his boat  which we paid him.  

  Yamaha factory warranty is one year from date of purchase and  the extended warranty  has been effect since one year after initial  purchase 

  t

  Customer response

  01/13/2022

  
  Complaint: 16452841
  
  I am rejecting this response because: 

  The extended warranty is a separate contract purchased extra on the boat and reading the contract has a different term untitled the refund to the original purchaser. The dealership did the inspection of the boat prior to making the final offer and the speakers not being hooked up and the impeller was addressed but nothing mentioned or in writing about the sewerage contact of the extended warranty. If this is not resolved I will seek further actions on content of the contract. I would edge the dealership to tease arch the actual Ohio law and the contract itself and understand the separate contract was not agreed on nor out in writing and the original purchase is entitled the refund. I have submitted my copy to a representative that will reach out if not resolved. 

  Regards,
  
  ******* ********

  Business response

  01/19/2022

  The fact of the matter is that Sizzle Marine is the customer in this situation.  *** ******** sold us a boat and all accessories that pertain to the boat at an agreed upon price.  Now, three months later he wants to in essence take back part of the sale.  Had he sold his boat to an individual on the street like he did with Sizzle Marine and then canceled the warranty three months later, that individual would be out of luck.  Thus being deceived by *** ********.  In his email correspondence while negotiating the sale of the boat, he made his case for his selling price by listing the "options on the boat like the "cover, trailer, etc."  I would feel the need to have some money refunded to me, as the buyer, if he was able to just take back features he sold me three months later.  Again, Sizzle Marine is the customer in this situation and in reality should be the one with an outlet to complain about deceptive sales tactics like this individual is displaying.  Zero refunds are entitled because you sold me a boat and all accessories, etc! 

• Initial Complaint

  09/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our 1999 Cobalt to Sizzle Marine for motor winterization in October 2020. We have had our boat professionally winterized since purchasing it in 2008. My husband asked them to winterize the boat. Sizzle didn't ask any questions or direct us to use a certain "level" of winterization. After the boat was serviced we stored it indoors for the winter. When we got the boat out of storage, the lower unit was ruined because the gear box froze. We took the boat back to Sizzle and they told us it was our fault for choosing the wrong winterization and they couldn't fix the boat because they don't know anything about Volvo Penta engines. They are taking NO responsibility for our ruined lower unit. If, when we came to them to winterize our boat, they had told us they don't work on Volvo engines we would haven't taken it to another business. We paid $150 for the winterization.

  Business response

  09/07/2021

  i am  very sorry to hear about ******* ******** situation.    As we have  informed her we have several winterization programs and she chose  program 1   which only winterizes the engine and does no fluid changes.

  as our invoice clearly states all services are not guaranteed    according to my service dept.  they were here on Sat. the 4th of Sept.  and wanted us to winterize the boat for  the 2021 winter season.   we have declined. 

  Customer response

  09/09/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: They did not tell my husband that the fluids would not be changed when he asked them to winterize the boat. If he knew that, he would have not chosen that option. Also, we didn't go to Sizzle on September 4 to ask them to winterize our boat this year. We went to talk to them about paying to fix our boat. We were told they don't know anything about the type of engine we have. I would NEVER ask them to touch our boat again.
  
  Regards,
  
  ******* *******

  Business response

  09/10/2021

  our service programs are posted on our web-site under the service tab,  as they have been for years.   they are clear as to  what the programs offer.

  customers are also presented with the information in writing when they come in for service.   They chose the basic program 1 winterization  which does not

  change fluids   only drains the water from the block and prevents it from freezing, which the engine did not freeze so the service was correct.

  if they have owned a boat for a number of years as stated  they should know what services their boat needs.   we had never seen the boat before

  so we would not know it had water in the lower unit  unless we did the fluid change program 2.     we  only do what the customer signs for,  

   

   

  Customer response

  09/14/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: We did not find them on the Internet so were not aware their winterization services were listed on their website. When my husband brought our boat in to be winterized he asked the service department to winterize it. They didn't give him a list of options nor did they ask questions. If there were many options, Sizzle should have presented them to us with their pros and cons so we could have made an informed decision. Sizzle is taking NO responsibility for the problem. This is the WORST customer service I have ever experienced.
  
  ******** ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩