Business ProfileforWindow Depot

My husband and I ordered a custom fit door from Windows Depot that comes with a lifetime warranty. When it was installed, the door frame covered half of our doorbell. When I first complained I was told this was acceptable work. When I pushed further and sent photographs of the job, they admitted this was subpar work and offered a few solutions: 1. rewire our doorbell to be outside the door frame; 2. notch the trim on the door; 3. replace our doorbell with a Ring doorbell. My husband and I asked why replacing the door trim to a slimmer trim was not an option, or why replacing the door altogether was not an option. We were told the trim couldn't come smaller, and the company seems not willing to replace the door due to the expense and timeline with the vendor. We went with the option for notching. This past Friday, someone came out to do the notching work. The work was done poorly - I had to ask them to sand down jagged pieces of metal that were sticking out when the worker originally showed me the work, and in the sanding process, no attempts were made to protect the door, and so there are now tool marks on the door frame and the door lock. When we sent pictures to our project manager he admitted this was not how he thought the work would turn out, and if he knew it would look this way he wouldn't have recommended it as as solution. We've asked for a refund of 25% due to the poor workmanship and mis-measuring that happened, both of which have decreased the value of the door to our home. Ultimately, if you pay for a door that is supposed to be a custom fit, you expect the door to fit custom to your house - that is not what we've received. If Windows Depot was going to be unable to deliver a door that didn't cover our existing doorbell, we shouldn't have been sold the door. We have been told that a refund is not possible, and have been ignored when asking to speak to a manager about our refund from our primary point of contact - the project manager.