Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1, 2025 I purchased a vehicle from this company when I purchased it I was promised that there was a two year warranty on the vehicle we did paperwork with the bank for the loan and the paperwork for dealership it was not mentioned that there was no warranties with this vehicle after it was purchased then I signed the papers. Pick the car up, I had the vehicle for less than 72 hours and the vehicle blew up after they did the oil change on the vehicle and they refuse to replace the vehicle motor.

  

  Business Response

  Date: 06/10/2025

  VEHICLE WAS PERFECTLY FIINE WHEN PURCHASED.

  IT WAS A MANUAL SPORTS CAR, I WONDER WAS CUSTOMER HARD ON THE CAR SHIFTING HARD, BECAUSE

  VEHICLE WAS PERFECTLY FIINE WHEN PURCHASED.

  IMRAN IMPORTS UNFORTUNATELY CAN NOT DO ANYTHING ELSE  FURTHER

  ATTACHED IS:

  AS IS / NO WARRANTY FORM

  WE OWE FORM

  DELIVERY CONFIRMATION

  

  Business Response

  Date: 06/17/2025

  4/28/2025  IMRAN IMPORTS DID OIL CHANGE
  

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car april 12th 2025 was suppose to be for 19900 after got home seen paperwork changed and not our signatures also finance company when I called for my so called welcome call the deal isn't done after days of back and forth was told all ok well it wasn't april 16th 2025 I called andnwas told deal was returned so I returned car in exact way I got it except i put new tire on I put 12210 down counting the fee contract says if financing ****** thru return car and get downpayment back I havnt got a dime back please IMRAN IMPORTS DONT TRY AND MAKE A STORY UP I HAVE WITNESSESS TO PROVE IT ALL

  

  Business Response

  Date: 05/09/2025

  DEAL WAS RETURNED FROM BANK BECAUSE CUSTOMERS WERE NOT TRUEFUL ABOUT THE INCOME

  IMRAN IMPORTS REFUNDED THERE DOWN PAYMENT

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  VIOLATION OF TRUTH BE LENDING ACT

  ATTACHED IS PROOF OF EVERYTHING ASKED FOR WAS SENT AS WELL AS CONFIRMATION THAT WAS SENT FROM THE SO CALLED BANK WHO TOLD ME THEY DONT SEND REJECT LETTERS AND ALL.OF A SUDDEN INFRT THEM AS FOR DOWN PAYMENT AS YOU CAN SEE I GAVE 12000 ACTUALLY 12210 WHICH INGOT 8000 BACK THEY CLAIMING THE CAR HAD 4000 WORTH OF ISSUES I CAUSED IN 15.5 DAYS FUNNY IS ITS BACK UP FOR SALE FOR WHAT I PAID HMM. CAR WASNT DIRTY BTW IMRAN I HAVE PICTURES INCAN SEND THEN THE WORSE CLAIMS FORGERY THE CONTRACTS ARE NOT OUR SIGNATURW COMPARE THE RECEIPT COMEPARED TO CONTRACT NEXT ***** ******* NOR MYSELF DIDNT SIGN A RELEASE. AS I TOLD HAD THE FINANCE GUY I WANTED A ITEMIZED ON WHAT COST 4 GRAND.YALL ARE A YO YO SCAM AND I HEARD OWNER OUT SIDE MADE FUN OF ME SO NOW I WANT THE ITHER 4210 BACK PLUS MY CAR BACK AND THAT EILL BE A START. 

  ALSO DECEPTIVE PRACTICES LOOKNUP LAW IF BANK FALLS THEU I GET FULL DOWN PAYMENT BACK. LOOK IT UP

  
  
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 05/28/2025

  THERE IS NOTHING FURTHER TO DISCUSS 

  CUSTOMER RECEIVED THERE DOWN PAYMENT THAT IS COMING BACK TO THEM AFTER THE MILES PUT ON THE VEHICLE AND THE REPAIRS THAT WERE FIXED AFTER RETURNING VEHICLE

  AND CUSTOMER SIGNED THE REFUND SLIP AND WAS AWARE WITH  EVERYTHING

  THANK YOU

  

  Business Response

  Date: 06/10/2025

  CUSTOMER PUT 1,476 MILES ON VEHICLE AND  IMRAN IMPORTS HAD TO FIX THE VEHCLE

  AND THIS IS ALL BECAUSE THE CUSTOMER LIED ABOUT THERE INCOME THE BANK RETURNED THERE DEAL BECAUSE OF THE INCOME ISSUES 

  . WE SUBMITTED TO BANK APPLICANTS MONTHLY INCOME AT $3,930.00, BUT BANK ONLY VERIFIED $1,203.00 INCOME A MONTH

  CUSTOMERS SAID THE APPLICANT  RECEIVED SSI INCOME  FOR A CERTAIN $$ DOLLAR AMOUNT.  BUT THE SSI INCOME TURNED OUT TO BE WAY LESS  AND THEN WHEN WE QUESTIONED THEM ABOUIT IT THEY SAID WELL ITS FROM CUSTOMERS HUSBANDS SSI INCOME, BUT HAVE POWER ATTORNEY OVER THAT.

  SO WE SAID, SEND US THAT , BUT IT WAS VERY BAD HANDWRIITENED LETTER THAT WAS NOT OFFICIAL AT ALL . IT LOOKED LIKED SOMEBODY JUST SCRIBBLED SOMETHING DOWN IN 2 MINUTES. BANK DOES NOT ACCEPT AT ALL.

  SO THER BANK RETURNED THE DEAL AND IMRAN IMPORTS TOLD CUSTOMERS BANK RETURNED DEAL DUE TO INCOME WAS WAY LESS THAN SUBMITTED, AND IMRAN IMPORTAS SAID WE CAN TRY AND GET ANOTHER APPROVAL, BUT CUSTOMERS SAID I DON'T WANT VEHICLE ANYMORE. SO SAID BRING CAR BACK SO WE CAN INSPECT IT BEORE DOWN PAYMENT IS REFUNDED AND CUSTOMER AGREED  THEY DROPPED IT OFF AND IT WAS INSPECTED AND THAT IS WHEN WE DISCOVERED THAT CUSTOMER PUT 1,476 MILES ON VEHICLE PLUS, THE CHECK ENGINE LIGHT WAS ON AND SO IT NEED TO BE FIXED AND RE-CLEANED AND SUCH

  AND THIS WHY THE CUSTOMER AGREED ON RECEIVIING THE $8,000.00 REFUND BACK AND EVEN SIGNED THE REFRUND SLIP THAT WAS ATTACHED TO THE PREVIOUS MESSAGE BACK

  AND

  ALSO I'VE ATTACHED THE LETTER FROM THE BANK RETURNING THE DEAL AND WHY

  

  Business Response

  Date: 06/17/2025

  Clarification WAS SENT LAST MESSAGE

  THE MILES ON CAR ANDVEHICLE NEEDED TO BE FIXED

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from them they knew about the brake code and said they would fix it. I had the car less than 12 hours before the brakes failed and I hit a fence. When talking to the dealership they promised to fix the car and damages. They towed the car back to the dealership to fix a month ago. They have consistently lied about fixing the car and I keep getting different stories about what’s being done. I went to see the car and it hadn’t been touched. They have had the car for a month and now won’t answer or return phone calls. They still have the car. They have more than one location and I don’t know which location the car is at now they also refuse to give a car to drive while they still have my car. I have been without transportation for a month. When my mother called today they told her they would not speak to her or me again and hung up on her. When I talked to them they said to bad we aren’t fixing your car now so to bad. Please help !!

  

  Business Response

  Date: 03/28/2025

  IMRAN IMPORTS Sold a vehicle to the customer, then the customer wrecked the car and IMRAN IMPORTS is not obligated to do anything, but we tried to help the customer out, like we do all our customers we try to help.

  But we've done everything that we can do. The customer got into an accident, they need to turn it into theer Insurance Company and make claim.

  Thank You.

  

  Business Response

  Date: 03/31/2025

  WE FIXED THE RADIATOR

  AND

  WE PURCHASED BRAKES AND ROTORS FOR THE CUSTOMER

  AND

  CUSTOMER GOT THERE CAR BACK ON TUESDAY, MARCH 24TH 2025

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Audi Q7 from imran imports in 2/22/25 that night the sales person left in my car to “get gas” and when he returned I had finishing up paperwork , I then leave the car lot and on my way home a butch of lights came on I took it to the nearest **** **** and they told me I should take it back immediately. My grill shutter was malfunctioning and was not safe to drive. I contacted the sales person that next morning since it was 9pm at night and he told me to bring it in and they would get it taken care of. I took it to imran imports body shop down the street as I was instructed to do so, I left my car there and was expecting an update and I did not get not one phone call. I called the car lot spoke to a female she told me she would have to get the number and she would let me know I never heard anything back from her. The guy that does the body shop work said “the car lot is who orders the part I have to have parts to be able to put on”, so with all the run around I went to the car lot imran imports and spoke to the “owner” he said the body shop orders all the parts and I asked him why am I getting the run around and after all the fact he knew the car was at the body shop it stayed there for 3 days , I go back to get my car is now my radiator has a whole in it and leaking coolant bad . I took the car to Audi dealership to have a test ran on the car because at this point I don’t know what this car lot or body shop did to my car. Now it’s cost almost 8,000 to repair it and I was told they was going to take care of it. I have three children that are in this car daily and this car is not safe at all it pops up malfunctioning all I asked if the car lot did the right thing and repairs my car the correct way I already in my pocket 600 to pay for the test done at Audi. I just wanted my car fixed I paid too much money not to be able to even drive my car. The owner of the car lot told me “not to come back, I would need to sue him to get my money back” 3/1/2025

  

  Business Response

  Date: 03/28/2025

  IMRAN IMPORTS 

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are 

  You guys already looked at my car that’s why my radiator got busted in the first place , so the body shop isn’t working properly on my car and causing more damage. The car was diagnosed already by a certified company, if I bring my vehicle I will be staying the whole time my car is there. My title you still have not sent out my tags have been expired. So in that event I need a contact number  to contact I was never given a number in the first place why would the guy at the car lot tell me to come in if you need an appointment and he didn’t give me a number ? 

  
  
  
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 04/30/2025

  The Customer dropped there vehicle off for service and it is a Service Shop being fixed and we will give them a call when it is fixed 

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them about 4 days ago. It was a **** *******. They had it marked as a limited trim and after doing research when I got home found out its the base model **. Also I did a Vin check on the car after I signed all the paperwork. The Vin check reported back that the car was stolen on 07/30/2023. I then asked the dealer if that's true he said no then showed me the dealer report. I seen it went to auction. I then asked why it went to auction and he said frame damage. Keep in mind this was after I already signed all paperwork gave them down payment and everything. I also believe they charged me more than the listing price.

  

  Business Response

  Date: 02/13/2025

  THE DEAL WAS RETURNED FROM THE BANK *** BECAUSE OF THE FRAME DAMAGE ON AUTOCHECK

  JUST RETURN VEHICLE TOO

  11901 HAMILTON AVENUE

  CINCINNATI, OHIO 45231

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a **** ***** from Imran Imports and the transmission was acting up in it I call Momo the service manager and he told me to bring it back and I told him it wouldn’t make it back so he sent a roll back after it and he supposed to put a brand new transmission in it so about 2 weeks later he called me to pick it up and I did and on the way home it started doing the same thing so I called Momo back and he told me to bring it back and he would put another new one in it since he had a 6 month warranty on the transmission, that the shop was supposed put in it but that was all bullshit because they took it to ***** dealership and lied to them and used my warranty that I purchased when I purchased the vehicle and I have it in writing where they said they having the dealership fix everything and what was not covered by warranty that they were going to pay for so the vehicle is done they don’t want to stand up to there end of the deal and I have been dealing with this since may and here it is almost half way through October and the warranty they sale is not even close to what they tell you it is so they scam you on that to and I would not recommend anyone to buy anything from them they just out for the money that’s all they want is your money and they don’t care about a satisfied. I also stopped by the lot and spoke with Adam and Dave and they was supposed to called me back but he next day and still haven’t they avoid my calls, while we was at the lot my wife was in the car while I was in there and MOMO showed up and almost every person that works there run out and was saying stuff to him letting him know I was there and he left, even Adam that was in the office went out there while I was in another little office and never tried to let me know Momo was there, they simply do not care cause they already got there money.

  

  Business Response

  Date: 10/29/2024

  IMRAN IMPORTS HAS DONE EVERYTHIUNG THAT WE ARE SUPPOSED TO DO

  CUSTOMER OKAYED ALL THE WORK  AT THE DEALERSHIP

  THEREFORE IT IS THERE RESPONSIBILITY

  

  Business Response

  Date: 11/25/2024

  IMRAN IMPORTS ONLY PROMISED TO TAKE CARE OF WINDSHIELD AND FRONT PASSENSGER SIDE DOOR HANDLE AND WE DID

  THEN CUSTOMER HAD A TRANSMISSION ISSUE, SO IMRAN IMPORTS WAS HELPING THE CUSTOMER TO GET THAT TAKEN CARE OF AND WE DID

  THE VEHICLE WAS AT A ********* DEALERSHIP AND THEY CALLED CUSTOMER ABOUT OTHER WORK ITEMS AND CUSTOMER TOLD THE ********* DEALERSHIP TO FIX THEM ITEMS.

  THEREFORE HE IS RESPONSIBLE FOR THAT WORK, IMRAN IMPORTS HAS ALREADY DONE EVERYTHING THEY SAID THEY WOULD

  I'VE ATTACHED THE WE OWE STATING WHAT WAS PROMISED

  AND DELIVERY CONFIRMATION STATING CUSTOMER HAS RECEIVED EVERYTHING THAT WAS PROMISED

  AND BUYERS GUIDE STATING VEHICLE WAS SOLD AS IS -  NO DEALER WARRANTY

• Initial Complaint

  Date:06/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/2024 I visited imran imports to purchase a vehicle I gave them 2,500 cash and left the lot with a **** ****** *****, on 5/31/2024 I was told that the finance company could not finalize the deal and that I had to return the car and that I was unable to receive my deposit back.

  

  Business Response

  Date: 06/10/2024

  ******** ********* RETURNED THE DEAL DUE TOO FRAUDULENT ACTIVITY

  THE CUSTOMER PURCHASED THE CAR ON 05-22-2023

  AND CUSTOMERS EMPLOYER TOLD ******** THAT THE CUSTOMER HAS NOT WORKED THERE SINCE 04-23-2024

  SO THE CUSTOMER WAS  NOT EMPLOYED WHERE THEY STATED THERE CREDIT APP WHEN THEY CAME IN AND PURCHASED THE VEHICLE

  SO THAT IS WHY ******** ********* RETURNED THE CUSTOMERS DEAL DUE TO FRAUDULENT ACTIVITY

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** ******
  

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car 2 1/2 months ago. Cedrick was my sales rep. He gave me his personal number to contact if I had any issues. I began having issues with the car on my way home to ******. I contacted him, and he assured me the car would be fine to drive back. I returned on Saturday, and their mechanic said it was fine. But it was doing the same thing, I took it to **** ****, and they said it was the gasket manifold and fuel injectors. I returned the car to Fernando their mechanic. They gave me a **** to drive until the car was ready for pick up. I took my car home, and it was the same issues, the engine light came on. I was at a new job, on 30 day probation, and am irritated because I am missing work. A week ago, I am in the line at *********, and the car went into reverse, and began backfiring. I called them, and they said I could take it wherever I want. A week ago, I took it to a ***** dealership who says multiple things are wrong with it: transmission, O2 sensor, fuel injectors and fuel pump. I texted Cedric. to let him know all of the tings which are wrong with it, and I didn't appreciate him selling me this car. I would like to be reimbursed for repairs, or rewind the deal.

  

  Business Response

  Date: 06/08/2024

  IMRAN IMPORTS HAS DONE EVERYTHING THAT WAS PROMISED AND OWED

  ATTACHED IS:

  *DELIVERY CONFIRMATION FORM - STATING THAT CUSTOMER HAS RECEIVED ALL SERVICES THAT WAS PROMISED

  ** WE OWE FORM -  STATING THAT NOTHING IS DUE

  *** BUIYERS GUIDE FORM - STATING THAT THE VEHICLE WAS SOLD AS IS NO WARRANTY FROM THE DEALERSHIP

  BUT THE CUSTOMER DID PURCHASE  A  AFTERMARKET SERVICE CONTRACT.

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ford escape from Imran Imports on 2/14/2024 I put down 4,000 I was told I was approved by the bank and everything was good I left the lot with my car and all my paperwork about 2 and a half weeks later I get a knock on my door and they said they was here to pick up my car because the bank didn't approve me they didn't show any paperwork stating anything about what they were saying when they can to get my car I called the bank the next day and the bank they told me that I was approved through told me they had no information about my loan or even had anything in their system for me so they are scamming people and not going through real banks and they don't wanna give you your money back!!! they want to try to get you in another vehicle but who in their right mind would do any business with a scamming company like this they need to get shut down because this is ridiculous and I’m not the only this is happening to I’ve talk to other people that had the same experience with them!!

  

  Business Response

  Date: 03/06/2024

  THE CUSTOMERS DEAL WAS ORIGINALLY APPROVED THRU TEBO FINANCIAL

  PER THE BANK VERIFYING ALL THE INFORMATION, SUCH AS, INSURANCE, RESIDENCE, AND EMPLOYMENT, ETC...

  UNFORTUNATELY THE BANK COULD NOT VERIFY EMPLOYMENT AND THE BANK STATED THE PAYSTUBS WERE FALSIFIED

  SO THE BANK RETURNED THE DEAL

  I ATTACHED THE RETURN LETTER  FROM THE BANK

   

   

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21394061, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  Gabrielle Fuqua
  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 23rd 2023 purchases car 2016 on car payments the car sold for 8,900 on their website. But my contract stayed the vehicle is 12,500 the sales man said that was right because of the warranty but the vehicle has no warranty.
  The same day the car was driving with no control from the axel I informed the sales rep that warning lights are going off on the dashboard 10 minutes after I left the dealership from purchasing the vehicle. I reached out to the bank to cancel the lease payment because the vehicle was unrealizable. The car was powering completely off while I was driving all warning lights were going off and the car had no wheel control. The sales man told me to call the bank and to report the car is working because everything was fixed as they said. But the warning lights came right back on and the wheel steering was not fixed
  They took the car back in January 9th due to the axel I got into a fender bender. Today is feb 22nd I still have not had this car every week they say next week. It’s been confirmed from Fernando on 2/9 that no work has been done. After having the car for well over 30 days. The said the appointment is scheduled for the 19th the car will be done today is the 22nd i haven’t had this car long enough to even change the temp plates. I want out of this lease as I as sold car that was not reliable since day 1. They laughed at me when I told them I didn’t feel comfortable taking the car that was after the first lease contract was issued. And canceled by the bank because I have no car. The forced me to call the bank to report the car is in good standing and then laoughed at me when I got off the phone and ***** stated” now hopefully the wheels don’t fall off”

  

  Business Response

  Date: 02/28/2024

  CUSTOMER PURCHASED A VEHICLE FROM IMRAN IMPORTS , THEN WRECKED THE VEHICLE AND BROUGFHT IT BACK AND IMRAN IMPORTS IS FIXING IT FOR THE CUSTOMERT FOR $0

  THE VEHICLE SHOULD BE READY IN THE NEXT FEW DAYS .

  IMRAN IMPORTS WILL CALL THE CUSTOMER AS SOON AS IT IS FINISHED

  IMRAN IMPORTS DID NOT HAVE TO PAY TO FIX IT AT ALL , JUST TRYING TO CONTINUE GREAT CUSTOMER SERVICE

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******