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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a car and it caught on fire electrical problems wasn’t my fault I had they insurance and they not covering it told me I had *** pay 500 for them to inspect it an I got to keep paying the car note an since it was a fire they might not cover it I got to pay to see if they doBusiness response
02/20/2024
Attached is the insurance acknowledgement customer signed and initialed at the point of sale. This should clear up things for him.Initial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On december 27th I was in a car accident and I had coverage through the car company (cincinnati auto credit) and I was told when they file the claim they would get a payout and I would get another car,that never happened,.Melissa C***** and Megan D****** are refusing to give me a copy of the paperwork and hung up in my ear several times.They never explained to me what their coverage offered. I am asking for paperwork on the claim that was filed sense I did put at least $5000 of my money into this car and the claim was filed under my name. I gave pictures, a police report and a $500 deductible. I need a copy of paperwork because of judicial purposes they are refusing to give me paperwork. I do not understand why I just need a copy of the paperwork,Business response
01/31/2024
Cincinnati Auto Credit does not sell insurance. ******* Financial Services doesn't sell insurance. ******* Financial Services requires all customers to maintain full coverage insurance, like all banks, while accounts are active. Even though this is contractually required, often customers fail to obtain or maintain insurance. In this case ******* Financial Services will force place coverage and pass some of that cost to the customer. ******* Financial Services is the policy holder and therefore customers don't have or are owed "documents". That being said, our staff will review the customer's request and share anything with which we are comfortable.Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 2015 Chrysler 200 from Cincinnati auto credit Gilbert location. Around 30 days after purchase the car would not start and was stuck in neutral. I called the dealership, the dealership told me to call the finance company. Both the finance company and dealership are in same building (property). The finance company finally responded after 3rd day. I asked did they disable my car by way of kill switch they said no. They said I just needed a battery. They did this remotely as my car never moved from parking lot of my residence after car would not start. I got a battery and same issue car was stuck in neutral. I believe they intentionally hit kill switch fraudulently to force repo. I made all payments for a month after car would not start. My warranty was never honored and they eventually repo we'd car 40+ days after last payment. Both Cincinnati auto credit and portage financial would send my calls back and forth or would call me back shortly before they closedBusiness response
05/25/2022
We cannot comment on this account due to legal proceedings.
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Contact Information
2813 Gilbert Avenue
Cincinnati, OH 45206
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.