ComplaintsforSuperior Kia
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Complaint Details
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Initial Complaint
12/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I’m having my car serviced by Superior Kia on Mitchell. The body parts service has had my car since 10/10/2021. The line of communication has been nonexistent. No one has called to tell me any updates on my car. I’ve called several times, left messages, no response. It’s been almost two months and the last I heard was that they we were waiting on a part. The part came, now they’re waiting on another part. I only know this because I had to actually go to the location for answers. So many things keep getting “fixed,” and me getting my car has continuously been delayed. They won’t give me the number to corporate nor a manager. I keep getting the run around. I just want my car returned.Business response
12/09/2021
The Customer picked up her vehicle last week. This matter has been resolved.Initial Complaint
10/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 9/15/21, I purchased a 2022 Kia Soul EX. Vin#*****************. Gerald G, New Cars Sale Manager (misrepresented, mislead and failed to disclose the costs of 3 service contracts: (1) Premier Performance Vehicle Service Contract $3,000 (2) Premium Collection ($900) and (3) Anti-theft services ($299) by deceptive business practice had to me initial a white piece of paper indicating the monthly payment and terms only. I am requesting based on the Premier Performance contract terms, Superior Kia initial and cancel all 3 service contracts effective 10/5/21. These contracts need to be canceled by Superior Kia within 30 days of purchase 10/15/21. Fortunately, I meet all the conditions to cancel all 3 service contracts. Premier Performance Vehicle Service Contract #*************** - $3,000: Premier Collection Contract #*************** - $900 Anti-Theft - no contract # provided - $299. Per First Commonwealth Bank loan #*********** the refund goes to directly to me.Business response
10/11/2021
We have made contact with the Customer and are resolving the matter to the mutual satisfaction of both parties.Customer response
12/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ***************** **** (CFD) Dec 6, 2021, 12:42 PM (2 days ago)
to me* *****************************
*** *****:
Please “officially” close BBB case # ********.
Dennis S General Manager, Superior Kia, provided the necessary information, copies, and met the time requirements as requested.
I am totally satisfied with the outcome of case #********.
Thanks,
**** ** ********
Initial Complaint
06/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My complaints include the following: the van I purchased was supposed to come with headphones for its entertainment system, but these were missing. Gerald at the dealership promised to resolve this before I left following my purchase, but he then left without doing so or notifying me. He then promises to follow up with me in writing and he has repeatedly failed to fulfill his promises. This is in addition to many other false statements and unfilled promises made to me as part of my purchase experience. I am now requesting either a refund of the value of the headphones I was not provided (I estimate at $150) or for these to be sent to me promptly.Business response
06/14/2021
We reached out to the Customer and resolved the matter.
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Contact Information
260 West Mitchell Avenue
Cincinnati, OH 45232
Business hours
Today,9:00 PM - 8:00 PM
MMonday | 9:00 PM - 8:00 PM |
---|---|
TTuesday | 9:00 PM - 8:00 PM |
WWednesday | 9:00 PM - 8:00 PM |
ThThursday | 9:00 PM - 8:00 PM |
FFriday | 9:00 PM - 6:00 PM |
SaSaturday | 9:00 PM - 5:00 PM |
SuSunday | 12:00 PM - 5:00 PM |
Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.