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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
09/21/2023 going thru drive thru window i was giver this coupon by *** employee working at window. When you scan qr code it direct you to a site and you have to pay 35.00 for a month access or 350.00 for a year access. no way to enter survey to recieve 5.00 gift card for *** as the card clearly say you will recieve.Business response
10/03/2023
October 3, 2023
****** ********
*** **** ***** **
*********** ** *****
Daytime Phone: ###-###-####
E-mail: *********************
RE: ********– ******** Complaint
Dear *** ********,
Thank you for bringing this issue to our attention. I have reviewed your complaint from September 21, 2023, and I apologize for any inconvenience you experienced trying to access our survey.
Burke has issued you a $5.00 gift card to *** for the inconvenience. The gift card will be mailed on Thursday, October 4, 2023 to the address you provided to the BBB. If you do not receive your gift card by Wednesday, October 11, 2023, please reach out to us at ************** so that we can connect you with a team member.
Sincerely,
Ms. Megan P*******
Director, Marketing
###-###-####
************************Initial Complaint
05/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got an email asking me to complete a survey and it said "If you qualify and complete the entire 25-minute survey you will receive a virtual **** gift card in the amount of $20" I never received this compensation. I reached out to Burke before and was told "after or on the 17th of this month I will receive payment" However, they never gave me the compensation promised for completing the survey successfully.Business response
05/23/2023
May 23, 2023
******** *******
*** ****** **
****** ** **********
Phone: ###-###-####
E-mail: *************************
RE: ******** – ******* COMPLAINT
Dear *** *******:
I have reviewed your complaint from May 19, 2023, and I apologize for any inconvenience or frustration you have experienced.
We experienced a delay with our compensation provider which resulted in a delay in the original compensation timeline. According to our records, you reached out to our team via email on Tuesday, May 22, 2023. A Burke team member responded to your email that day and issued a $20.00 virtual gift card to you.
If you have not yet received your gift card, please reach out to us via email at [email protected] so that we can connect you with a team member to ensure confirmation of delivery.
Please do not hesitate to reach out with further questions.
Sincerely,
Ms. Megan P*******
Director, Marketing
###-###-####
************************Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Burke Incorporated, a so-called independent marketing research company called me on behalf of my insurance company (****** **********) for a survey. The number was ###-###-####. She asked for my date of birth and address. The only question she asked for the survey was if I'd had mental health services in the past 90 days. This happened on 4/13/23 at 7:30 pm PST. It seems to me that asking for my health information was inappropriate and a violation of privacy. I find it suspicious.Business response
04/20/2023
April 20, 2023
**** *****
**** ***** *** ** **
******** ** *****
Phone: ###-###-####
E-mail: ***********************
RE: ******** – ***** COMPLAINT
Dear *** *****,
I have reviewed your complaint from April 13, 2023. Thank you for reaching out and sharing your concern. As a marketing research agency, we regularly reach out to individuals to learn more about their experiences with a brand, service, or product. Based on the information you shared, I can confirm that Burke did reach out to you regarding a recent experience. As a third-party research partner, we do not have information regarding your individual health history or status, and the questions we ask help to verify that we are speaking to the correct individual to protect member privacy.
If you would like to talk to a Burke representative regarding the survey, please feel free to email [email protected] – we would be happy to answer any of your questions.
Sincerely,
Ms. Megan P*******
Director, Marketing
###-###-####
************************Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
when trying to scan qr code, it says it already enough info for my age group and gender. male and 62 years old.Business response
02/02/2023
February 2, 2023
**** ******
*** **** ******* *****
******** ** *****
Phone: ###-###-####
E-mail: **********************
RE: ******** – ****** Complaint
Dear *** ******,
I have reviewed your complaint from January 26, 2023, and I apologize for any inconvenience you experienced with our study.
According to our records, this issue was resolved on February 1, 2023, via email. Burke issued a $10.00 virtual gift card to you for the inconvenience you experienced. If you have not yet received your gift card via email, please reach out to us at [email protected] so that we can connect you with a team member.
Sincerely,
Ms. Megan P*******
Director, Marketing
###-###-####
************************Initial Complaint
11/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This morning, 11/22, I got an email asking me to complete a survey and it said "If you qualify and complete the entire 25-minute survey you will be offered a **** gift card in the amount of $20 shortly after completion." I didn't know if it was legitimate but when I saw it was about Medicare supplemental insurance I thought it was because I had just bought some. I filled it out but there was no gift card afterwards. Now I find others have had this happen even though it took at least 25 minutes and maybe more.Business response
12/05/2022
December 5, 2022
********* ********
**** ******** **** ** *** ***
******** ** *****
Phone: ###-###-####
E-mail: *********************
Dear *** ********,
I have reviewed your complaint from November 22, 2022, and I apologize for any inconvenience or frustration you may have experienced.
According to our records, a $20.00 virtual gift card was issued to you the week of November 28, 2022, via email. If you have not yet received your gift card, please reach out to us via email at [email protected] so that we can connect you with a team member and address the issue.
Sincerely,
Ms. Megan P*******
Director, Marketing
###-###-####
************************Customer response
12/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
********* ********I was sent the so-called $20 gift certificate - I tried to use it and it was said to be invalid. I reported that to the company and they sent information about trying to sort it out. At that point I decided it was all a scam and a waste of time.
Business response
12/15/2022
December 15, 2022
********* ********
**** ******** **** ** *** ***
******** ** *****
Phone: ###-###-####
E-mail: *********************
RE: ********– ******** COMPLAINT
Dear *** ********,
Thank you for bringing this to our attention and we apologize for any further frustration caused with the $20.00 virtual gift card. According to our records, this issue was resolved on December 13 via email. Burke agreed to send you a check in the amount of $20.00 to ensure you are compensated for the time you spent on our survey.
If you do not receive the check by Monday, December 26, please reach out to us via [email protected] so that we can directly connect you with a team member on the issue.
Sincerely,
Ms. Megan P*******
Director, Marketing
###-###-####
************************Customer response
12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ********Initial Complaint
05/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a survey from Burke Inc Surveys for ****. I moved so I had ******* disconnected. I completed the survey. Now I get the same email for the survey I already completed, several times a day. If I click to do the survey it takes me to the same screen that says I have completed the survey. I have emailed the company to please stop the emails but they sent even more emails to me. I have tried sending the emails to my junk folder but I still get them in my mail email folder. Calling them doesn’t get the emails to stop either. This is my last resort before I have to get a completely different email address. I have had this same email address for years and I’m sure getting a new email address will cause me a lot of difficulty. But to get rid of the annoying survey emails from them, I’m at my wits end. This has been going on everyday for a month! Please help me stop the everyday survey emails from them!Business response
06/02/2022
Dear *** ****:
I have reviewed your complaint from May 28, 2022. I apologize for any inconvenience and frustration experienced and can ensure you that we are actively looking into why you received multiple emails from us.
We have added your email address to our internal do not contact list so you should not receive any emails from Burke moving forward.
Should you have any further questions, concerns or need any additional information, please do not hesitate to contact me.
Sincerely,
Burke, Inc.
Ms. Megan P*******
Sr. Marketing Manager
###-###-####
************************Initial Complaint
12/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On November the 5th2021 I received a email from Burke Inc. About completing a survey on ******* ****** *******upon completing the entire survey I was informed within 2 to 3 weeks I would receive a $25 virtual visa gift card .I still haven't received it and I contacted them 2 times in the past week! And haven't heard anything at all ! I am extremely frustrated!! It may not seem like alot to most people to loose out on just a $25 but to me that's ALOT!!! So that is why I decided to inform you In hope to help resolve this issueBusiness response
12/16/2021
Dear *** *****:
I have reviewed your complaint from December 11, 2021. I apologize for any inconvenience and frustration experienced, and can ensure you that we are actively looking into the issue as to why you did not receive payment upon completion of the study.
A Burke representative reached out you via the email address provided to the BBB on Tuesday, December 14, and called the phone number provided to the BBB on Tuesday, December 14 and Wednesday, December 15, to help resolve the issue. Unfortunately, our representative was unable to connect with you. Please email us at [email protected] so that our representative can connect with you and issue the $25 virtual Visa gift card for completion of the study.
Should you have any further questions, concerns or need any additional information, please do not hesitate to contact me.
Sincerely,
Burke, Inc.
Ms. Megan P.
Sr. Marketing Manager
###-###-####
************************
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.