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Business Profile

Auto Accessories

Monitech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was involved in a wreck that happened on May 22, 2025. The vehicle was totaled and had an ignition interlock device installed that was undamaged. The following day I called monitech to let them know about the wreck and to let them know my next steps once I spoke to insurance. Got the info called and gave it to monitech along with credit card inform to pay for the removal, today is 6/24 and they have yet to remove the device and the car no longer even belongs to me as insurance has already paid it out and everything. No one at the call center can get ahold of the techs at the Fayetteville location (where my removal was assigned) and I need this device taken off, I have called over 10 times and was even given the techs personal number per his request and still haven’t gotten a reply. *** ******* ** *** ***. Seth/install technician ###-###-####

    Customer Answer

    Date: 07/14/2025

    Hello, I am writing to report that although neither of us received any contact back from Monitech, I have received word that they have completed the removal. Thank you.

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