ComplaintsforUC Health

• Initial Complaint

  09/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a 77 yr old veteran, a cancer survivor, I have one lung, COPD, (2) artificial shoulders, one artificial hip, Peripheral arterial disease with stents in both legs, severe arthritis from my toes to my nose. My wife is 86 yrs old, also a veteran, going through surguries to try to save her eyesight, and she recently had a pacemaker installed. We have NOTHING, no pensions, no inheritance, nest egg Nothing. We live on Social Security and nothing else. By being a Veteran, I get my health care through the VA. Because of my age and health issues, the VA sent me to UC Health Med Orthopidics (Cincinnati) for my shoulder replacements. Dr G**** performed both of my shoulder replacements and about the time I had my second one done, I started getting bills from Dr G**** for hundreds of dollars. The VA pays for all of my bills, so I called his office and explained the situation to his office manager who said she would check into it. Of course, she never called back, so the next appointment, I asked Dr G**** about it and he said he would check on it. Of course, he never replied, so the next time I went in, I took the latest bill with me and gave it to him and he said he would check it out, and again, no reply. On July 8th, I went in for my appointment and again asked him about the charges. He became very defensive, and ordered me out of his office. Four days later I received a letter from him dismissing me as his patient. I do not owe this man anything. I don't know why he is doing this. It was turned over to a Collection Agency (****** * ******), and I get calls from them on Saturday and Sunday mornings, at night, constant harassment. Since receiving the "dismissal" letter, I have received three calls in two days from the Collection Agency. I don't know what to do. We have no money, I can't get an attorney. My step-son is trying to help, but he can only do so much. Dr. G**** is a good surgeon, but he is not a good Doctor, nor is he a good Man.

  Business response

  09/21/2022

  Good morning,

  I called the patient and spoke with his wife, *******. ******* directed me to his son, *******. ******* is working on his accounts, I have placed a hold on his accounts while ******* works with the VA to get an approved authorization. The son considers this issue resolved with the BBB.

  Please let me know if you have any other questions.

   

  Thanks, Matt C******

  ###-###-####

  Customer response

  09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  08/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On June 13, 2022 I called UC health and spoke with Rhonda to make a payment on a bill received for my son for $30. Payment taken in full. I was asked if I wanted to pay other balance on my account for "$13.37". As this seemed like a nominal amt., I okayed and gave the same health care acct payment info. When she read the amount of $1337.88 back to me, immediately after processing, I said I had only authorized the payment of $13.37. She apologized but was unable to reverse. I called UC health billing again on 6/15/2022 and spoke with Jason. I am under the impression that he listened to the recording of the phone call on 6/13 and told me I was due the refund to my healthcare card. on 6/16/2022 I sent a message via "mychart" (UC Health online communication) which was viewed by Barbie, requesting same refund. Today (August 11, 2022) checked account and still no refund. I called UC Health again to find out why and spoke with Melissa. She said this refund was denied by Jack in the refund dept. on June 17. I do not understand the additional "medical assistance" plans I have been put into by the insurance companies. I fully intend to pay what I must, however, until this is rectified by UC Health and insurance, I do not want to pay the additional $1324.51 that I was charged (what UC health charged less what I gave permission to charge). Melissa said this will not be refunded as "this is what I owe". I believe this is in error and did not authorize UC Health to take this amount from my account. I would like the refund to go back to the method of payment.

  Business response

  08/15/2022

  Good afternoon, I have called and spoken with *** *****. I am working with her and her insurance company on this matter.  Se is fully aware that I am replying back to you in this manner.  Let me know if you need any additional details.

  Customer response

  08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ** *****
  

• Initial Complaint

  10/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Guarantor Number ******* **** ** ***** Concerning Billing My 3 Insurances On 07/17/2021 I received a bill for $21.53. The bill showed a insurance payment, I assume from ********- Primary number 1 payee, for $195.23. It also showed an "Insurance Discount" of $400.24, which I am assuming is the discount for taking ******** assignment. On 07/17/2021 I sent a letter concerning Insurance Information of all 3 insurances, 2 of which were not billed: ****** ********** ***** ******** **** *** ****** ******** ** ********** ###-###-#### Send claims to this insurance third ******* *** **** EOB (Explanation of Benefits) from both ******** and **** MUST be sent along with the claim to ******* *** **** or they will not pay the claim. ******* *** **** Member ID: SSN *** *** **** ******** ** ********** ###-###-#### ALL ATTEMPTS TO CONTACT UC HEALTH (WRITTEN, PHONE, EMAIL) HAVE FAILED AND THEY CONTINUE NOT TO BILL MY OTHER INSURANCE CARRIERS OF ****** ****** **** AND ******* *** ****. HELP

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩