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          HELP Plumbing, Heating, Cooling, and Drains has 1 locations, listed below.

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            Business ProfileforHELP Plumbing, Heating, Cooling, and Drains

            Heating and Air Conditioning
            BBB accredited business

            Additional business information

            Additional Info:
            HELP Plumbing, Heating, Cooling and Drains is now under the ownership of Service Champions in Brea, California.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.89/5stars

            Average of 447 Customer Reviews

            Customer Complaints

            29 complaints closed in last 3 years

            9 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/27/2016

            Years in Business: 87

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            HELP Plumbing, Heating, Cooling, and Drains in Cincinnati, Ohio offers:

            • Cooling
            • Heating
            • Plumbing
            • Drain Cleaning
            • Water Heaters
            • Water & Sewer Line Replacement
            • Healthy Air & Water

            Business Details

            BBB File Opened:
            9/21/1961
            Years in Business:
            87
            Business Started:
            1/1/1937
            Date of New Ownership:
            1/1/1983
            Business Incorporated:
            3/2/1937
            Accredited Since:
            4/27/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            110
            Business Management
            • Mr. David P. Hanna CPA, CFO
            • Mr. Justin Turner, General Manager
            Contact Information

            Principal

            • Mr. David P. Hanna CPA, CFO
            • Mr. Justin Turner, General Manager

            Customer Contact

            • Mr. David P. Hanna CPA, CFO
            • Mr. Patrick Simmons, Chief Technology Officer
            • Mr. Justin Turner, General Manager
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            29 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On Sunday we had a minor backup from the drain in our basement. On Monday morning, we called HELP to have the clog removed. In the process, the long snake they use to declog the pipes got stuck in the pipes. The employee said they would send someone out the next day to send a camera down to see if there was a way to get the pipe unstuck. The next day, a new employee came out and flatly refused to send the camera down unless I paid more money. I asked for their insurance information, but he refused to provide it. I pressed him on the issue and he said he was going to go to his van to talk to his boss. Instead, he left like a thief in the night without providing his insurance information. It was very strange that a supposedly insured company refused to provide their insurance information and instead suddenly left the site.
            Read More

            Customer Reviews

            447 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Loretta S

            03/15/2024

            Tim was very friendly. Unfortunately, he was not able to complete the task today as it requires more in-depth work. He was knowledgeable and helpful, providing us with a reference to more assistance from HELP. He did a great job!

            Local BBB

            BBB Cincinnati

            BBB Reports On

            BBB reports on known marketplace practices.

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