ComplaintsforDean's Cards LLC

• Initial Complaint

  03/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Babe Ruth 1933 Goudey card from ****'s Cards on February 9, 2021 for $900. Prior to purchasing the cards, I spoke to the owner - **** - and he assured me that the card is authentic & that the grading companies would authenticate & place the card in a plastic slab. I submitted the card to both *** and *** and neither company would authenticate the card nor place the card in a plastic slab. He assured me a refund if the card was not authenticated. I spoke to **** today and after explaining what the grading companies said - he refused to grant a partial refund or a complete refund. In fact, he hung up on me as we were talking. It's the most unprofessional interaction I've ever had. He then had the audacity to tell me that he knew that the grading companies would not authenticate or place the card in a slab. If that was the case - why didn't he tell me that? Because the owner lacks integrity and does not care about his customers. The card has much less value if the grading companies will not authenticate the card. **** knew that and yet did not disclose that information. It is completely dishonest. Given that **** will not offer a full refund, I am seeking a partial refund of $900- which is half the price I paid. The card has much less value and I should be refunded partially for the lower value item. I would appreciate the BBB's help with this and I certainly want others to know about this dishonest company that is operating. I see on Yelp and other review sites that many people have issues with ****'s Cards. Thank you for your assistance.

  Business response

  03/14/2022

  To whom it may concern,

  
  Our return policy is clearly defined on our website.  We will accept returns and fully refund any purchases within 10 business days.  This item was purchased over a year ago on February 9, 2021.

  
  The customer purchased a baseball card from our website, ******************* where we provided an actual front and back image of the exact card he would be purchasing (please see attachments).  The 1200 DPI images of the card could also be enlarged to take a closer look if preferred.  Once the customer received the card, if he was unhappy he could have contacted us within 10 business days for a full refund as stated above.

  
  The customer is upset because various third-party grading companies (which we have no affiliation with) will not grade the card.  We have no control over their actions.

  
  We try very hard to satisfy every customer, but we cannot accept returns over one year after the purchase was made, as the value of these cards tend to fluctuate with time.  We sell over a thousand cards a day and we do our best to ensure the utmost satisfaction.  ****'s Cards has been in business for 21 years and we take great pride in our customer service.  We have an A+ rating on the Better Business Bureau and have hundreds of positive reviews with a rating of 4.9/5 through ****** Reviews, as you can see here **************************************************************scards.com&c=US&v=17&hl=en

  
  Treating our customer's fairly and providing excellent customer service is very important to us.  This customer's complaints are unwarranted.

  
  
  Thank you,

  
  Tara O'

  
  General Manager

  
  ****' Cards

  
  

  Business response

  03/16/2022

  To Whom it May Concern
  
  We received a complaint about our business through the Better Business Bureau on March 11, 2022.  The customer issued the complaint because we would not accept a return over a a year after the purchase was made, which is very much outside of our 10 business day return policy.  After careful thought and consideration the owner of our business has decided to make an exception and offer the customer a full refund if they return the item to us.  It was a unique situation that we have not dealt with before and although we were originally going to stick to our return policy, we have since contacted the customer by email to state we will issue a full refund if the item is returned even though it has been over a year.  As you can see from our A+ rating on the Better Business Bureau treating our customers fairly and providing excellent customer service is very important to us.
  
  
  Thank you,
  Tara O'

  Customer response

  03/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Jason E
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩