Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

CarX has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CarX

      11843 Kemper Springs Dr Cincinnati, OH 45240-1641

      BBB Accredited Business
    • CarX

      9326 Colerain Ave Cincinnati, OH 45251-2012

      BBB Accredited Business
    • CarX

      5410 Glenway Ave Cincinnati, OH 45238-3425

      BBB Accredited Business
    • CarX

      3015 Reading Rd Cincinnati, OH 45206-1120

      BBB Accredited Business
    • CarX

      8401 Reading Rd Cincinnati, OH 45215-5620

      BBB Accredited Business

    Business ProfileforCarX

    Auto Repair
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Ranga Gorrepati is also identified in BBB files as the President of Lubex, Inc. doing business as Oil Express. A separate report on Oil Express is available upon request.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/2/2019

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Car-X located in Cincinnati OH and surrounding areas provides the auto repair & maintenance services including tires, lights, wipers and other accessories. 

    Business Details

    This is a multi-location business.

    Find a Location

    CarX has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CarX

        11843 Kemper Springs Dr Cincinnati, OH 45240-1641

        BBB Accredited Business
      • CarX

        9326 Colerain Ave Cincinnati, OH 45251-2012

        BBB Accredited Business
      • CarX

        5410 Glenway Ave Cincinnati, OH 45238-3425

        BBB Accredited Business
      • CarX

        3015 Reading Rd Cincinnati, OH 45206-1120

        BBB Accredited Business
      • CarX

        8401 Reading Rd Cincinnati, OH 45215-5620

        BBB Accredited Business
      Location of This Business
      11843 Kemper Springs Dr, Cincinnati, OH 45240-1641
      BBB File Opened:
      2/1/1988
      Years in Business:
      34
      Business Started:
      11/27/1989
      Business Incorporated:
      11/27/1989
      Accredited Since:
      9/2/2019
      Type of Entity:
      Corporation
      Alternate Business Name
      • Gorrepati Cincinnati Inc.
      • Car X Muffler Shops
      • Car-X Auto Service
      Related Businesses
      Business Management
      • Ms. Pallavi Gorrepati, Vice President
      • Mr. Ranga Gorrepati, Owner
      • Mr. Mark Peddicord, Marketing Manager
      Contact Information

      Principal

      • Mr. Ranga Gorrepati, Owner

      Customer Contact

      • Ms. Pallavi Gorrepati, Vice President
      • Mr. Mark Peddicord, Marketing Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      24 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Date of transactions 12/02/2023, 12/04/2023 Brought vehicle in for engine light on, was told that my vehicle needed a new Front Catalytic Converter, also a new Turbocharger total for both repairs was $4290.51, I agreed to the repairs and drove my vehicle within 2 days the engine light came back on, called Car -X was told that its normal for the light to come back on wait a few days if it stays on the call back, they claimed with all the engine work that was done its not adnormal for the engine light to come back on. Engine light stayed on, called and was told to bring it in once again, they had my vehicle for 2 days said to come on get it, once again the engine light came back on within 2 days, called againg and was told by the Manager that they had no idea why the engine light keeps coming back on, was told to bring it back that they will take it to another CarX location that has a better qualify technician to look at my vehicle, I was told that they worked on my car for 5 hours and believe they found the problem, once again the engine light came back on, I called once again and was told they dont know whats wrong with my vehicle, that possibly its something else and to bring it in whenever and they will try to look at it. I haven't taken my vehicle back to CarX, instead I took it ******* Motors for them to check it out, they claimed its the wrong converter for my Buick, it should be a GM, and said take it back to CarX and have them replace or get your refund, I spoke with the manager from CarX and he refused to listen to be or look at the pictures that ******* Motors had taken. So my engine light is still on and I'm paying the $4290.51 for something that wasnt taken care of. I have pictures, copies of invoices. The Turbo was replaced as well to find out that was under manufactory warranty which would of cost me nothing to replace. CarX had to see that on their computer updates on vehicles, instead they charged me for it. I believe I've been taken advantage
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Charles W

      1 star

      04/06/2024

      My son was charged 1400.00 dollars for an alternator for my 2009 BMW X5. We were charged 204 for labor 50 for shop supply and 101.30 for tax. That comes to 355.30. Which means we were charged 1044.70 for the alternator. How???

      Local BBB

      BBB Cincinnati

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.