Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yugo Deacon is charging us $215 for standard cleaning of a bathroom and $1500 to replace carpet in one bedroom which had normal wear for one year. There were no major stains etc. They are charging this in addition to our $1100 security deposit.
  
  We replied the same day we received this notice and followed their prescribed dispute process and included pictures. We received an auto-generated email acknowledging receipt but they have been non-responsive since. We tried calling and were told no one could speak to us on this matter and we emailed again. No response.
  
  They are threatening to send this to collections.

• Initial Complaint

  Date:09/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the guarantor for my daughter on a lease with Yugo ********** ****** ******. When the lease expired and my daughter and her roommates moved out, Yugo sent a final billing statement with charges for cleaning and for damages to a television set. We have paid the cleaning charges, but are disputing the charges for damages to the TV.
  
  We have tried to contact Yugo on multiple occasions, but so far they have been unresponsive. The only contact that we have received from them has been additional billing statements threatening to send refer the matter to a collections agency if not paid.
  
  We can provide copies of all messages if needed. The timeline of correspondences is roughly as follows:
  
  8/3/2024 11:23am First billing notice received
  ***** - Move-out Statement from Yugo ********** ****** ******s.pdf
  Attachment: Financial_Move_Out_Statement.pdf
  
  8/3/2024 5:23pm First reply disputing the damage charges
  ***** - Move-out Statement from Yugo ********** ****** ******s - First Reply.pdf
  
  8/12/2024 8:01am Second reply asking for acknowledgement of our dispute claim
  ***** - Move-out Statement from Yugo ********** ****** ******s - Second Reply.pdf
  
  8/14/2024 Mailed a formal written dispute letter to the address on the billing statement:
  DisputeLetter.pdf
  
  8/17/2024 7:31am Second billing reminder received
  ***** - Friendly Reminder - Outstanding Balance.pdf
  * At this point we decided to pay the portion of the bill associated with the cleaning costs.
  * We also went to the main office of the apartment complex to hand deliver the dispute letter. The employee assured us that the bill would be corrected, but no written verification was given.
  
  8/18/2024 4:00pm Sent strongly worded email requesting immediate response, but received no reply.
  ***** - (RESPONSE REQUESTED) Dispute to damage charges.pdf
  
  9/1/2024 6:23am
  ***** - 1st Notice of Outstanding Balance.pdf
  
  Since Yugo remains unresponsive, we are requesting third party intervention before this spirals out of control.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided at the Yugo Cincinnati Deacon from August 2023-July 2024; I moved out of my apartment on July 27th, 2024. On August 7th, 2024, I received an email from the property that instructed me to login to my resident portal to view move-out fees that had since been added to my account after moving out. To my surprise, a balance of $581.00 was added to my account. After reviewing the charges, two made sense to me, one for $75.00 as a common area trash removal fee and one for $112.50 as a common area cleaning fee, and I am more than willing to pay those, as they were justified. However, the other four charges were a surprise to me, as they offered little to no information nor photos as what exactly they were for. The Deacon also mentioned in their email that any disputes should be sent before the end of the month, August 2024, and that management will review them. As a result of this, I sent The Deacon an email on August 9th inquiring what exactly these charges were for and why the amounts on these charges seem so exorbitant, especially since the property offered no reimbursement for numerous issues I encountered as a resident throughout my tenancy. I then received an automated email response from the property to my email that management would review my inquiry and get back to me. Then, after not hearing anything from the property, I received a second automated email from them on August 21st instructing me to pay my outstanding move-out fees, despite their never once contacting me about my original email. The property said in both emails that any fees not paid by the end of the month would be turned over to their collections agency, and it is now August 27th, and I have not been contacted by Yugo. I provided photos of the apartment/my bedroom from the day I moved out below, as I cannot establish what exactly the "damages" Yugo is claiming are. Additionally, I also attached the PDF of my move-out balance statement too.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had a lease at the Deacon which ended July 27, 2024. This is 1 full week before the end of summer semester at the ********** ** **********. The Deacon is clearly rented by primarily college students attending ********** ** **********, since it is one block away from the campus. I called the office on June 20, 2024 to explain that the lease expires before the semester ends and my daughter had no where to live for that week since she is an out-of-state student. I requested that the lease extend one week. I was told to email [email protected] to make the request in writing. I did so but received NO reply. I also tried calling the Regional Manager, Keaton D****, on three occasions with no response. Per the terms of the lease in Section 36 Holdover, rent for the holdover period is 25% more than the normal rental rate. Despite MULTIPLE attempts to contact the Deacon to make arrangements for my out-of-state student to have a roof over her head the last week of classes, I received no response from them. That is until I received a bill today for $1,800 in holdover charges which is 600% more than the pro-rated amount should be. Additionally, they are charging a $25 lost key fob fee despite having turned the key fob in to the front desk at 12:48pm on August 2, 2024.

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  •April 5th, 2023 - My daughter was told there was availability at the Yugo Deacon and submitted her application the next day paying the application fee with her credit card.
  •My wife goes to fill out the parent portion and finds error in dates. Calls the Deacon and is told by another person that there is no room and that things are paused for an audit that will take about a week. This did not sound to my wife to be an event that just became known.
  •April 7th, 2023 - On a 3-way call with my wife and daughter it is confirmed that things are paused and my daughter is now 30th on a wait list. My daughter & wife requests a refund so that my daughter can find another place as things fill up pretty quickly and were told that would be sent in about 3 weeks’ time from Houston.
  •My wife is then advised by your representative to complete the application for my daughter to remain on a “wait list” and we will be informed of availability sometime late the following week. Which my wife does with just her info at this time as we are traveling and she could download her W2.
  •The very next business day (on Monday April 10th) the application is “screened” and rejected due to income. At no point was this the expectation as we were waiting to see if my daughter would even have a potential spot after the audit was conducted later that same week!
  •They are refusing to refund my daughters money and I believe had my wife not finished her portion of the form as advised by their representative they would not have been able to run the fee charge. Knowing my daughter was likely going to find another apartment elsewhere before their audit would be finished, they pulled a bait and switch and ran the application for the sole purpose of denying it due to income to then claim it was not eligible for a refund after they already advised to both my wife and daughter they would refund the fee! What legitimate business does this?

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed a lease with the Deacon for a fifth floor studio apartment she currently lives in December 2022 for the 2023-2024 school year. Her apartment has a balcony and she likes living there. It’s a nice place. Now in April 2023 four months after she signed her lease she received a notice stating she cannot stay in her apartment she signed. They offered her an apartment several floors up with 3 other roommates. She of course doesn’t want roommates. Her second option is a single apartment in the complex basement. Without a balcony. These choices aren’t equivalent substitutes. We wish to enforce the lease we signed. Management explained these apartments are now reserved for UC freshman. We feel the unilaterally changed the terms of a signed legal document. This is unacceptable.

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the BBB last year about the Deacon overcharging the rent stated in the lease contract I signed. Last year the Deacon finally credited my monies back only after the BBB contacted them. Well once again they started overcharging the rent amount that we agreed upon within the lease. I have tried to contact them via email, phone calls and physical went to their front desk but since The Deacon only hires temps no one ever contacts you back. I have also put a maintenance request in since Aug 11, 2022 that my washer does not work and yet no response. I have no recourse as they just continue to draft whatever they choose to pay my rent out of my account. Please help. This is the WORST company to try to deal with. The extra fees are 20.00 for a premium unit ( apartment) yet I did not get to choose the apartment and 5.00 for an amenity charge which was never in the lease agreement.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The deacon management team has done nothing but lie. Any time you try to get ahold of someone in the office, you must call 20-40 times to get through. Employees are rude, tell you someone will call you back, and hang up. No one ever calls back, and you can't leave a message. A manager deleted a great number of valid leases after leaving on bad terms. They will not let me move in on the day my lease starts due to an issue that has nothing to do with my floor, yet won't adjust the price I'm paying for the month's rent. I filled out an appeals form to try to move in on my set day, they disregarded it and said they can't help me. I have no choice but to move in tomorrow, though they said i now can't come until sunday and one member of the staff said "Oh well" and hung up after saying she can't get to the manager because she's in a meeting. They say this every single time you ask to talk to a manager. Many students are left homeless when university starts monday because they live out of town and their unit is unlivable. they claim to try to put you in a hotel, but every hotel in the area surrounding the school is booked, so these kids have no where to live. they talk you in circles for hours after you get through. They claim to send out important information in emails, only for many people to never get them. The manager and all the staff have no idea what is ever going on in the building at any time.