ComplaintsforAnimal Remover, LLC

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bsolutely horrible. I signed up for their service for $808 for 2 weeks of putting 3- raccoon traps on my property. I thought the $808 was very expensive but I did not have time to get quotes from other companies. The two people who came out were not professional. They assured me that they would put out 3 traps. After I signed up, they stated that their "normal" truck was in service and they only had one trap, which was the wrong kind. They assured me that they would come back the next morning and put 3 proper traps in place. No one showed up, so i called the office 5 days later as I still didn't have the correct traps. I called to speak with a manager and after a 1 day wait I received a call from one of the technicians who came to my house, and stated he would bring out the 3 traps the next day. Please keep in mind that this $808 was for a "2 weeks service," which we have now lost 6 days out of the 14. They finally came out and brought 2 traps (not 3). After several days we caught 1 raccoon, then right at 14 days (they were very punctual about this), they picked up their 2 traps. I was very disappointed with their service. Again, I called for a manager and have still not received a call back. This company is a total ripoff and I strongly suggest that you don't use them at all.

  

  Business response

  04/11/2024

  We are sorry that we did not meet your expectations, though we are uncertain of the specific expectations you had in mind. It is important to clarify that the situation described does not align with the actual events. Please note that we do not guarantee or note a set number of traps placed on the property.  We return all phone calls within 1 business day.  

  
  We will be including a copy of the signed quote for your reference.  Rest assured, we successfully captured and promptly removed the raccoon as per your request and the terms outlined in the quote.  We will also be including a photo as proof of service of the raccoon that was removed from your property.  Our priority is to deliver a high standard of professional service.  At the end of the day you called us to trap a raccoon and that’s exactly what we did.

  
  We are not willing to offer any refund as the services were carried out in full accordance with our agreement.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint is regarding the Animal Remover location at 7126 New Haven Road, Harrison, Ohio 45030. I clicked on that location to file this report, but the only option it gave me is the one located at 9435 Waterstone Blvd., #140, Cincinnati, Ohio 45249. This may be their main office in the Cincinnati, Ohio area. On August 18th, 2023, I was given a verbal quote on the phone from Animal Remover to remove some critters and repair damage to my home in the amount of $576.19. They used one of my daughter's email addresses to send the quote, but she does not check that email very often. I would not have approved the amount of $1,152.38 that was in the emailed quote. They took my saved signature, plugged it into the quote, did the work and billed my *** Visa card. I filed a dispute with *** Bank and the 2nd payment of $576.19 was returned to my account. Animal Remover has now sent my account to collection and wants me to pay the 2nd payment which I never authorized. They fraudulently pasted a former signature to the attached quote making it look as if I had approved it, but I had not.

  

  Business response

  02/21/2024

  Dear *****,
  
  It's important to note that you are a previous customer and we have worked with you in the past with no issues.  We believes this situation boils down to confusion.  We want to highlight that we made several attempts to resolve this matter with you before proceeding with collections, ensuring that you were fully informed about the situation and the outstanding amount. 

  We understand the concerns.  However, we do not provide verbal quotes and all agreements are documented in writing for clarity and transparency.
  
  Upon reviewing the situation, we have found that the amount of $1,152.38 was indeed documented and signed in the attached quote approved by you.
  
  The work was completed based on the approved quote that was provided to us. As a result, we are unable to provide a refund for the services rendered.
  
  We take any allegations of fraud very seriously, and we want to emphasize that it was never our intention to mislead or deceive you in any way. In light of these accusations, we believe it is best to involve legal counsel to address this matter appropriately. We kindly request that you settle the outstanding balance to prevent any further escalation, as we are committed to pursuing the collections process. Thank you for your understanding and cooperation in resolving this issue.
  
  If you have any further questions or require clarification, please do not hesitate to reach out to us. We value your feedback and are committed to resolving this matter in a fair and satisfactory manner.
  
  Thank you for your understanding.
  
  Sincerely,
  Animal Remover Team

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had them come out due to a raccoon in my chimney. They put a screen over it because i could not afford the cap and warranty but they sealed the raccoon inside my chimney where she then had her babies. Told me they put eviction fluid inside to get her out which never happened. They then said nothing they can do just wait them out. Called another company out they put eviction fluid in the chimney and within 12hrs she moved her and the babies out. Told Animal Remover i wanted my money back due to them sealing the mom inside my chimney and causing this issue and they told me it was my fault and then just ignored me.

  

  Business response

  06/06/2023

  Dear Mr. ********
  
  We have received multiple emails from you and have responded to them. Please understand that we do not respond when the same question is asked repeatedly.  I am sending you a copy of the signed invoice for the work we completed on your chimney.
  
  As you may recall, we initially provided you with a quote for a chimney cap that would have came with a lifetime warranty to keep animals out. However, you made us aware that it would not have fit within your budget.  You asked if we could provide a more affordable option, which was to screen the chimney flues with no warranty. We had multiple discussions with you regarding this option and made you aware that there are as no warranty verbally and in writing.

  We know that the raccoon was not locked in the chimney at the time that the screens were installed because the screens were glued on with adhesive.  The adhesive takes several days to dry.  When raccoons live in chimneys they enter / exit every night. If a raccoon was in the chimney when the screens were installed it would have simply pushed the screen off the chimney as it exited that night when the glue wasn’t dry.

  I regret to hear that you are dissatisfied with the service that we provided. However, we must uphold our policy that any work performed as per the invoice is non-refundable. Please know that we value your business and always aim to provide the best possible service.

  
  

  Customer response

  06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** *******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩