ComplaintsforBoard Building & Design LLC
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Complaint Details
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Initial Complaint
07/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 8/5/2020 **** ***** completed a landscaping job at my home. He built a flagstone walkway (40' x 3') and a flagstone walk-off pad (10' x 5') by the back steps. Within six-weeks the grout began to crack and some of the stones were loose. I contacted **** on 9/22/2020 and informed him of the problem. He sent his assistant to look at the problem. **** ***** informed me multiple times that the flagstone would be repaired. He told me the grout was under warranty and that the manufacturer told him it was a bad batch of grout. I have waited over nine months and he still has not repaired the flagstone. I would like the BBB to help resolve this issue if possible. I would like **** ***** to repair the flagstone or return some of the money I paid him because I will have to find and pay another contractor to make the repairs.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.