ComplaintsforKatie Marie Photography LLC
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Complaint Details
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Initial Complaint
07/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had son's newborn photos taken 1/3/21. Had to request invoice from owner to be able to provide payment on 1/6/21, $250 was paid on 1/7/21 once invoice was received. The owner states it's an average of 30 days for photo turnaround. I have not received the photographs and the owner has ignored repeated attempts to contact them. I know I attempted to contact on 3/4/21 with no response from owner. Another attempt was made 7/12/21 with no response from owner. Have even tried contacting through facebook with no response there either, yet the owner is very active on the social media site. The business has made no attempt to resolve the problem at all. I would like my son's photos to be finished and returned immediately and to actually receive some response from the business. Owner needs to provide a refund if the job isn't going to be completed.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.