ComplaintsforCedar Craft Products, Inc.
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Complaint Details
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Initial Complaint
08/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On July 15th I purchased a mailbox with installation from this company, I paid upfront and scheduled installation for August 11th. I live in a community with an HOA and this is the only company we can use. They never showed up to install mailbox, or even called. I’ve attempted to call countless times with no answer and full voicemail box. I’ve emailed the company, and also sent them a message on face book. I’ve contacted my HOA and they given me an extension of 2 weeks. I’d like the company to contact me and I steal our mailbox ASAP.Customer response
09/09/2021
They did reach out to me about half an hour after they received your email. Our mailbox has been installed, thank you for your help. I’m not sure how long it would have taken without an email from BBB.
Thanks again,
*******
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.