Customer ReviewsforCrestmont Buick GMC LLC

I had brakes and rotors put on my 2018 ***** ***** March 2023, I reached out to service dept multiple times due to rotors that were put on were rusted and my brakes squeaking since installed. Dan from service informed me that my brakes are supposed to squeak EVERYDAY, and I requested to speak with someone above him he referred me to Tony who has not returned my call in over 2 weeks or replied to any of my voicemails. So I basically spent close to $2000 for faulty work that was supposed to have a warranty but no one is willing to assist. Dan spoke to both me and my husband in a very demeaning manner which I believe was due to our skin color!

Very poor customer service. The GM in particular was rude, unreasonable and refused to accept any responsibility for selling me a 2016 Audi with a faulty AC. which I purchased in March 2023. I brought the vehicle back within days, no diagnostic, no testing of the system for a leak, Freon was just added. It fixed the problem temporarily. Within 3 months the air and heat weren’t working again. I took the vehicle to an Audi dealership where they ran the proper tests and discovered it was a bad evaporator ($4500 parts and labor)… no wonder Crestmont didn’t run the necessary tests and sent me on my merry way. Crestmont and GMs response….”If you would’ve bought the car back within a couple weeks”…”you drove the car all summer and now you’re bringing it back”??… I did! and you didn’t fix the problem!….less than 2000 mi. were put on the car…. the GMs response..SILENCE! Passing the blame is so second rate. Buyer beware of this dealership.

I bought a 2015 BMW X1 xDrive28i on 8/7/2023. Test drove it with the salesperson with issues. It had 91,000+ miles and Carfax showed no issues. We declined the dealer’s extended warranties, it came with a 3-month/3,000-mile Power Train Limited Warranty. This gave us time to find other third-party warranties. The next day ‘Change oil’ and ‘Service engine soon’ alerts appeared and a noticeable engine knock/rattle, not heard when test driving. Per Carfax, last oil/filter change was on 10/2/2021. Per Carfax, the dealer completed a maintenance inspection on 7/31/2023. I changed the oil/filter but the knock/rattle remained. I scheduled an 8/15/2023 service visit but rescheduled to 8/21/2023 due to business conflicts. The next day, I was told to take it to BMW but was not told what the issue(s) were. On 8/23/2023, BMW diagnosed it and recommended an engine replacement. On 8/24/2023, I left a message with the subject dealer and on 8/25/2023, restated the issue via phone (information being relayed to Service Manager by the service advisor). I told the advisor that the vehicle was towed to my home, no work was authorized. The dealer was not contacted me to date and, because of this and our immediate needs, we sold the vehicle. The warranty lists many “covered” engine parts but not the total repair costs if it exceeds a vehicle’s specified market value, standard in such warranties. In the online ad for this vehicle, the dealership claims that preowned vehicles undergo “thorough mechanical inspection performed by a certified technician” and that a powertrain warranty is offered “on most vehicles up to 10 years old or 100k miles”. It is unclear if the dealer’s technicians could not diagnose the problem or did not properly/thoroughly inspect the vehicle. It is also unclear if their responsiveness and minimal communication result from limited experience with foreign brands, inexperience with their warranty process, or subversion.

Buyer Beware. Spent hours going back and forth on the value of my trade in, just to get it to within a reasonable amount of what online parties and KBB would offer (was still below). While looking at the used vehicle we were purchasing, we noticed that the roof rack was extremely loose. This was important to us since we kayak regularly. When we brought this up to the salesperson, we were told it probably just needed tightened, and they would take care of it. When I pressed and specifically asked what would happen if it needed more than tightened, the salesperson stated "we will cross that bridge if we get there". Well, shame on me for letting it be open ended in the contract because after two service appointments and several hours of time waiting/driving back and forth they determined the roof rack needed replaced. About a week after that and a couple calls later I get a call back stating it was all on me to replace and the dealership would not cover a penny. Technically, they didn't do anything illegal, even if the statement of the salesperson made it sound like they might at lest help me "cross that bridge". What I will say is this: Buyer Beware. Make sure you get Every Little Detail in writing on the contract because if they can wiggle out of something, you bet they will. It was a roof rack this time, what will it be next? It was me this time. It could be you next time.