Business ProfileforCleveland Dental Institute LLC

I was seen as a patient at Cleveland Dental Institute Office located at their Dayton office inside Miami Valley Hospital on 7/17/2023. I brought with me a letter from my insurance provider approving the treatment I needed done, and the X-ray with referral that I had been given to me by my dentist. The Dentist I was seen by told me of an option that would not be covered by my insurance but, that I could make a deposit and pay the rest at the end of my care which I was told would within 4 weeks of my appointment on 7/17. I made a $800.00 that day with the understanding that I would have my much needed and very important dental work done. I never received a call, and I called them numerous times. Once the fourth week passed without a answer or a return call, I continued calls asking what I should do to no avail. During one of the conversations, the person I spoke with I was advised me to "return too the Dayton Office for a refund." I went to their office and was told that "they would be mailing a check." When I asked why this happened because, I thought they were going to help me, I was told that "some of their dentists (while they are licensed) just don't do their jobs but, they're working on cleaning up the practice." It is as if I got a crappy but, they didn't care. I have been told that "the supervisor would return my call," "that it's call center, and they only take messages?" I've contacted Ohios Attorney Generals Office and opened a dispute with my Financial Institution. There was no service provided to or for me. Their actions are unethical and follow negligence as it relates to my dental care. I just want my money $800.00 that I gave believing that I was going to get the medical care I needed. Them holding my monies for almost 3 months now is preposterous, misuse of funds and should be against the law. I have all my documents for review if needed. I appreciate your time and assistance in this matter. Professional Competence and Due Care. Council on Ethics, Bylaws and Judicial Affairs of the American Dental Association, as provided in Chapter XII of the Bylaws of the American Dental Association