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            Business ProfileThiel's Home Solutions

            Remodeling
            BBB accredited business

            Contact Information

            1266 Middle Rowsburg Road

            Ashland, OH 44805

            Get Directions
            Visit Website
            (866) 698-9543

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            Customer Reviews

            2.49/5

            Average of 51 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            59 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 2/20/1998

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Thiel’s Home Solutions offering acrylic bathtubs, vanity counter tops, entry doors, and replacement windows.

            Products & Services

            Bathtub and Shower Systems, Replacement Windows, Entry Doors

            Business Details

            Location of This Business
            1266 Middle Rowsburg Road, Ashland, OH 44805
            BBB File Opened:
            9/27/2004
            Years in Business:
            57
            Business Started:
            1/1/1967
            Business Started Locally:
            1/1/1974
            Date of New Ownership:
            2/1/2021
            Business Incorporated:
            7/13/1989
            Accredited Since:
            2/20/1998
            Type of Entity:
            Corporation
            Alternate Business Name
            • Thiel's Replacement Systems Inc
            Business Management
            • Ms. Candice Mencke, Customer Relationship Administrator
            • Mr. Matthew Barresi, President
            Contact Information

            Principal

            • Mr. Matthew Barresi, President

            Customer Contact

            • Ms. Candice Mencke, Customer Relationship Administrator
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            59 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            January 2020 Thiel’s refaced my kitchen cabinets, including the ones next to my stove. The laminate used on the cabinets and drawer on both sides of the stove is peeling off. I contacted Thiel’s and they sent someone out to look at the cabinets and drawers. I have a warranty from Thiel’s through Cabinet Restylers for Limited Lifetime Warranty and 15 year Labor Warranty. Thiel’s told me that I would have to pay for the repairs because it was caused by the heat from the stove and that is not covered by the warranty. That is not stated in the warranty that I have. They insisted that it is. When my son contacted Thiel’s they told him the same thing and sent him a copy of a totally different warranty than the one that I have that they gave me at the completion of the job. The one that was sent to my son stated they don’t cover heat damage done to cabinets. It’s not my problem that they changed the Warranty but the one I received at the completion of the work does not state anything about heat damage. The one I received at the completion of the work has a date on it. The one that was sent recently doesn’t. I honestly don’t know how they can run a business of refacing cabinets in the kitchen and not put on a better product and adhesive to guarantee that the laminate stays on. I would like the damage cabinets and drawers repaired with new laminate and a strong enough adhesive used so that it doesn’t happen again.
            Read More
            Read 58 More Complaints

            Customer Reviews

            51 Customer Reviews

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            Most Recent Customer Review

            susan h

            11/11/2023

            This is the worst thing to happen to me with a home improvement project, My sales guy tried to charge $7650 for a door and screen, when I asked him to leave he miraculously came up with the price of $3690 instead. I had to wait 8 weeks just to get the door custom made (wait for it) I was guaranteed a 1 day install. My install was scheduled at 1 p.m. on a wednesday. I took a 1/2 day vacation for it. They didn't show until 4:30. So I took vacation I didn't need. 3 1/2 hours late. Sure enough, they didn't have time to finish. It was now 9 at night and they didn't have the equipment they needed to finish. When I expressed my anger at this, one of the three guys that came out to install started verbally abusing me. keep in mind that I am a single 57 year old woman with three guys here to install my door. I have every right to express my mind. He told me that if I say one more word they were going to leave and my screen door would not be secured and blowing in the wind. That is exactly what they did. Then I had to take the next day off to finish the door which cost me a days pay of $433.79. They sent the same verbally abusive guy back to my house. When I had to fill out the checkoff sheet and tried to look at my screen/storm door he stepped in front of me and wouldn't let me inspect the job. I was afraid to provoke him to abuse me again so I checked it off. Sure enough, he installed the screen wrong and it won't close. I called the project director who sent some one out. He thinks a stronger PSI shock will fix it though. (?) I asked him to show me how the screen/storm windows work and he discovered that they were installed backwards at the factory. I'm still waiting on a solution.

            Thiel's Home Solutions Response

            11/17/2023

            We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at *******************************  
            Read 50 More Customer Reviews

            Local BBB

            BBB of Akron

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