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Find a Location

Aspen Management USA LLC. has 1 locations, listed below.

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    Business ProfileforAspen Management USA LLC.

    Apartments
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/3/2017

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Apartment management

    Products & Services

    Apartment Management

    Business Details

    Location of This Business
    1566 County Road 1095, Ashland, OH 44805-9592
    BBB File Opened:
    10/26/2006
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    7/1/1994
    Business Incorporated:
    11/15/2004
    Accredited Since:
    2/3/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 AM
    T:
    8:00 AM - 4:00 AM
    W:
    8:00 AM - 4:00 AM
    Th:
    8:00 AM - 4:00 AM
    F:
    8:00 AM - 4:00 AM
    Business Management
    • Mrs. Jami Stoner, VP Operations
    Contact Information

    Principal

    • Mrs. Jami Stoner, VP Operations

    Customer Contact

    • Mrs. Jami Stoner, VP Operations
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On or about 4/5/22 I submitted my application to this company for an apartment Cedar Ridge in ****** ****. When I called ******* on 4/1 and spoke with him about available units, I was told to submit an application. After I submitted it I called on 4/7/22 only to be told my income was not enough for the apartment. No where on the website does it say you need to make over $2000.00 per month to be considered, nor did he tell me that when we talked. If that would have been told to me I would not have waisted my $25.00 to put the app in. This is very important information to be given out to people so they do not waste their money. Nothing no where states what the income must be. I would like my money back for false information and for basically stealing my money.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tristan C

    1 star

    07/13/2021

    Cedar Ridge Apartments managed by Aspen Management. I placed an application along with a $25 fee to rent out a listed $645 1 bedroom 1 bath apartment. During a phone call with ******* upon stating I'd been accepted, I'd been told the apartment would have base cost of $700. It was also noted that my move in date could be moved up to the 1st of August instead of the 18th. After reviewing the listed price I called back about the price of the apartment I'd applied for and was told the website lists the price as $645-$745. However, Aspen's website has indeed listed the 1 bedroom apartment solely as $645. I came upon the day I was told to review the apartment (I also brought the first month's, last month's, and pet fee as instructed). When I'd arrived ******* announced that the unit (A4) I was paying for wasn't ready for review and that I'd have to check out a similar unit (A14) which was in just as poor of a condition due to being under construction. I returned to his office, tried to get him to come back down to $645, and was then told he likely wouldn't have anything available until the 18th or later. ******* then told me he'd have an upstairs 1 bedroom apartment available to me by the 1st at the same price of $700, and that I couldn't review it since someone was living in it. Really disappointed to have payed for an application and then have the price of the listed apartment increased afterwards. The whole process felt like a cash grab.

    Local BBB

    BBB of Akron

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