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Complaint Details
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Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Vehicle dropped off 8/13 for a brake job. Battery was dead. The first call they said they were going to do the battery, front brakes and calipers (because one was sinking), as well as flush the brake line sink they felt it had been contaminated. $700 said ok. The next day the called and said the OTHER caliper was sinking now. I questioned why if we replaced both. He informed me they only did one, I would not have agreed to that. They put the 2nd caliper on and we are over $1000. The car has the same issue, and they want to keep buying parts. My tech went to speak with them. They handed him my keys without question and let him leave in my vehicle. He spoke with ***** and was being run around, handed off to the master tech then owner. They want him to come fix the car. Called *** and told him if the car was fixed by my tech I was not paying labor. He told me to come get my car. I'm paying over $1000 and they did not fix anything but threw parts at it.Business response
08/27/2021
Customer dropped vehicle off with complaint of no brake pedal. Upon inspection technician found brake system had contamination. Customer was advised that the extent of damage from contamination could not be determined. Customer approved brake system flush, front brake pads and rotors, and front caliper replacement. After these repairs technician found master cylinder was also damaged and needed replaced. Customer declined master cylinder repair. Customer was not charged for any repairs to try and ensure customer satisfaction.
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.