ComplaintsforAkron Auto Clinic LLC

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or around November 25th 2021, My partner took my 2015 **** Explorer to Akron Auto Clinic complaining that our power steering was not working correctly. Our steering wheel had started becoming tight as you turned and eventually locked up and could not turn at all. We had our car inspected by akron auto clinic and they told us our rack and pinion was bad. Charged us ******** to replace a REFURBISHED rack and pinion. We received our vehicle back on December 13 2021, and two weeks later our power steering started to do the exact same thing. We returned the vehicle to the shop because we did pay for a warranty on the rack and pinion. They call us telling us that it was something else and tried to charge us another 750 dollars to fix the problem. My complaint comes in where I believe that the rack and pinion was not the initial problem..it was the most expensive thing that they chose to fix instead of fixing the problem. So now it is Febuary 1 2022 and my power steering is still messed up after paying **** dollars.

  

  Business response

  02/03/2022

  Please be advised, we understand the customers concerns and we can assure you the repairs performed were necessary and done correctly. The vehicle was towed in and needed a steering rack, our testing made that very clear. We made repairs and throughly tested the vehicle. We worked with the customer, let him use our loaner and stored the vehicle at no charge till he could pay for it..The vehicle left in good working order, but still had other safety needs and the customer declined further repairs. The vehicle was driven back in, not towed, like before, with a customer complaint of having the same problem. We checked it over, found it wasnt the same problem, however; it, to some degree, appeared similar. This time there were no codes in the computer. completely disabling the steering like before. We found the shaft to the rack coming from the steering wheel was now bad and needed replaced. The tires that still need replaced were still causing pulling problem and are still a safety issue.

  The rack we had replaced was the repair that was needed. The next problem it came for, weeks later can be repaired with additional work, replacing the steering shaft. The right thing to do, is to do the needed repairs at the customers expense. 

  Customer response

  02/11/2022

   I am rejecting this response because:I feel it is their responsibility to fix the problem..I have had other mechanics say that they may have bent the shaft while fixing the rack and pinion...I feel I paid **** dollars and I got ripped off because I still have a broke car...there also was a core charge for the rack and pinion and they kept that money as well..I feel I was over charged and the job was not done correctly

• Initial Complaint

  08/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/5/21 at 8am, I took my car to AAC for my door panel and my window motor to be fixed. My car sat there for 2 days before anyone looked at it. I was told the inspection would be free of charge. After calling them multiple times they finally started looking into my vehicle on 8/7. I was told they found that my window motor was unplugged but it didn't work once they plugged it in. They then went to tell me it would cost $500 to fix the problem when originally I was told a little over $200. I declined and said I would come get my vehicle. The owner ***** told us we had to pay him $150 for something they didn't even fix then went to threaten me saying if I don't pay him any money he would charge me for storage. He then went to tell us my window did work once they plugged it in so he lied multiple times and charged me $150 to plug in my motor stating those were the "repairs" im being charged. They had my car for 2 days,didn't fix the problem and charged me for nothing.

  

  Business response

  08/13/2021

      We offer a free evaluation to everyone, we then make a quote before staring any work, with every customers, as required by law and decency. Our policy is written to eliminate any confusion or misunderstandings. This repair was no different than any other. We do not mislead or deceive our customers.
  

      We determined the panel to the door needed removed, diagnosed and reinstalled. We quoted three hours or less labor. We received permission for the three hours labor. After removing the panel, we determined the repair would be and hour and a half and would require an relatively expensive part, raising the total cost of repair. The labor would be less, but unfortunately, the part was an additional expense. The customer declined the repairs that would solve the issue. He stated, since the repair was not completed he should not have to pay any money. We explained he had to pay for the time and expense of removing the panel, making diagnostic and reinstall of the door panel as agreed upon.

       We must decline refund as per our agreement never included, if we arent allowed to make repairs, we must not receive payment for the work we were authorized to make. 

  Customer response

  08/13/2021

   I am rejecting this response because:
  
  
  the company DID NOT repair anything. All they did was take off a door panel and put it back on. Thats not $150 worth of labor.

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