Customer ReviewsforCurry Honda

3 months for a 4 day repair. I won't be buying from Honda again due to the original issue and I certainly won't be doing business with any Curry dealership again.I'm guessing they treat paying customers with more respect, but victims of manufacturing defects seeking repairs under federal recall are certainly not worth their time or attention. May 10th Body Shop Manager takes pictures and measurements of paint damage to submit to Honda. Im told that Honda typically responds in about a month and a potential repair would take up to 1 week. June 24th I call Curry Honda to check on the status of the recall authorization. Im told by the employee who answered the phone (not the manager) that the paperwork was never submitted to Honda and that a note will be left in the file to remind the manager to submit it. July 16th I call Curry Honda to check on the status of the recall authorization (again). The paperwork has been submitted, but Honda has not responded yet. July 20th I receive a call from Curry Honda informing me that the repair has been authorized and it is scheduled to begin on August 9th. No loaner vehicle will be provided and the repair should take 4-5 days. No paperwork is provided to me. August 9th Vehicle is dropped off for the repair. I sign paperwork authorizing the repair and am not given a copy of anything. August 13th I call Curry Honda to check on the status of the repair and Im told that the windshield was broken during removal and they are now waiting on a replacement to arrive so that the repair can be completed with an estimate given of another week. Again, no loaner vehicle is offered and no explanation is provided as to why I was not informed of the issue and the delay. Manager claims that I was told of the possibility of this issue and the timeline of up to 2 weeks from the beginning. The only possible explanation is that the timeline is the on the paperwork signed at drop off, which I was never provided a copy of. August 18th Curry Honda calls to inform me that the car is ready. When I arrive to pick it up, I am not asked to sign anything, nor is any paperwork given to me to serve as receipt of the work being done. Car has been washed, and inspection sticker was destroyed and reinstalled backwards.

Thank you for sharing your experience with our body shop. We sincerely apologize that this repair process took as long as it did. We are equally upset with the amount of time these approvals and authorizations are taking nowadays - there's been a substantial increase in wait times that are unfortunately out of our control. We want to assure you that we submitted the paperwork in a timely manner to ensure this process moves forward with minimal delay. In addition, we advise our customers that in most cases the windshield breaks when we remove it (as was the case here). Luckily, we were able to expedite the delivery of the windshield for you and were able to replace the windshield faster than anticipated. We do apologize for the time it took to fix the issue and if there is anything else we can do, please let us know.