ComplaintsforThe Woodington's Company

• Initial Complaint

  01/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  online purchase from ************ icatholic.com on April 25, 2022 - acct #****, order # ****, PayPal transaction item code #****** 24" large statue, custom painted total cost incl. shipping & tax $296.75 Their email reply to my inquiry regarding status of order, "summer has been a terrible season for imports due to limited flights from S America. The item is complete and we are working to get it here from *******. We will update you upon arrival" - that was the last response of any kind from ************ icatholic.com There have been no further replies to my numerous email inquiries.Their phone number is no longer in service.I filed a credit card dispute because my patient waiting for their ******* excuse exceeded PayPal limits.Credit card dispute case was unsuccessful due to inability to obtain any details from the company.The temporary credit of $296.75 is being reapplied as a valid purchase to my credit card. ************ continues to sell merchandise on amazon.com and though they have disabled most of their website, it is still possible to add items to a cart and "purchase" using PayPal. So if they are "out of business", they are still able to collect money so they should be able to have revenue to refund me for the item I paid for but never received from them.

  Business response

  01/27/2023

  This was canceled and already refunded. It appears a dispute was filed then canceled by the customer. Therefore, we were not contacted afterward. When a dispute is filed, the order is frozen in our system until the customer advises if they wish to keep the order or cancel it. Unfortunately, due to high risk of another dispute, it was marked as high risk and frozen. This has now ben *************

  Customer response

  01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  
  

  Just for your information, some of the assertions made by the business are bogus, and worded the same as other identical complaints against them that I saw on both **** and amazon.com.

  They make it sound as though I cancelled a complaint, which I did not. PayPal notified me that they could not investigate because I initiated the complaint directly with my credit card, which I had to do because it had already exceeded the 180 day limit. My credit card attempted to resolve the issue but was unable to verify any information with the business in question and had to close the case, which tells me they did not cooperate and maintained the same policy of no communication which they had with me directly. If any of the business' claims were true, why didn't they reply to any of my email inquiries explaining their inaction? Why were they totally unavailable until I took action with the BBB that will become public? 

  I did check my PayPal account and it shows a pending refund payment from the business. I am satisfied with the monetary refund, however disgusted with the intentional avoidance of retail decency.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  01/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On February 10, 2022, I ordered a statue from the company's online store. My order number was ****. The total amount of the order (which was charged to my credit card) was $619.80. The shipping notice said it would be shipped in 3 to 5 days, though I expected it might take longer than that to receive my order. When the statue had not arrived by ****, I emailed the company and was told the order would arrive by mid to late July. It did not. Attempts to reach the company by email have failed - they have not replied to any since their reply in June. I tried calling the company on the number listed on their website and was told the number was no longer in service. I filled out the form on their Contact Us page and have received no reply. The company has processed payment. Inability to contact the company makes me fear that they have taken my money, and I will receive no product.

  Business response

  01/17/2023

  Hello,

   

  The item the customer ordered is a custom made item which can take anywhere between 3-8 months for delivery. The customer was advised of this before purchase. They are confused by looking at the shipping carrier time which is when the carrier receives the package how many days it will be in-transit. We will reach out to the customer regarding their order status. 

  Customer response

  01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I was advised via an email from the business that I would have the item by mid to late July. Attempts to contact them via email have been unsuccessful. They have not replied to emails since the email indicating the item would be here by mid to late July. Also, the phone number indicated on their website is no longer in service. That was the message I received when I tried calling the number. I was NOT CONFUSED. I did not expect the item to arrive within a few days of ordering. I did expect that it would received by mid to late July as indicated in an email response. I question why the company made no reference to my inability to reach them at the phone number on their website - or to give an explanation as to why their number is no longer in service. They also gave no reference to my attempt to contact them via the contact form on their website  and their failure to respond to that contact.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  11/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Hello! I placed an order back in June and Ive been trying to contact them about my order. I was told that it would take until September to get my order and once September rolled around I emailed them to get an update and no one has responded to my email since sept 8th.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I order a statue, 11;26,2021 order number ***********, I called an they told me, its coming,never came. Sent emails ,phone call, no response, they will not refund$59.95, I have an email about my order. I lol spend it to you,if you call there number,see what Happens, email ,same way ,no responce, I just want my money back,credit card I used has expired. So I need a check or money order,please help me Im a disabled veteran,on fixed income, Thank you.

  Business response

  09/14/2022

  We are replying to this complaint. The customer ordered a product with us they were informed it was on backorder. We just received notification now the customer wanted to cancel the backorder and refund it. We refunded the customer to the orginial form of payment for the amount of $49.99. The issue has been resolved. Unfortunately, as this case is closed we will no longer reply to this issue.

  Customer response

  09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  They sent a refud, I told at least 4 times that credit card was no longer valid,to send me a Monet order check,they sent to the credit I no longer can use, I hope they sleep well at night? Thank you very Much for all your Help. ????????????????

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩