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Business Profile

Airlines

Austrian Airlines

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, I have not been contacted by Austrian Airlines regarding complaint ID ********.

    I tried to change the dates and pay the difference as shown on the website but the website always say this step cant be done, call customer service and when I call them they give me fares that are multiples of what's on their website just like what I explained in my claim. I kept on trying until the last day then I had to request a refund ( for only the taxes I paid not the full amount).

    Actually it was a horrible experience. 

    Sincerely,

    **** *****


  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Austrian Airlines sold me and my wife a ticket for a nonexistent flight from ****** (IKA) to ******* (ORD) for December 25, 2024. Upon arrival at the airport two hours before the flight, we discovered that Austrian Airlines does not operate flights from *** anymore. The airline neglected to notify us about the flight cancellation. This left us stranded, causing significant financial burden as we were forced to purchase last-minute tickets for $2,892 with Turkish Airlines to return to ******* in time for work. The lack of communication and support from both the airline resulted in extreme stress, exhaustion, and financial hardship. I am hoping to get a remedy by filing this complaint. I already contacted the Airline, and they refuse to provide the remedy.Please see the attached document, which is what I sent to the airline. All my evidence is available on this ****** drive: **************************************************************************** =sharing

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Austrian Airlines for appalling negligence, unprofessionalism, and blatant disregard for customer rights. For over two months, I have pursued your ******************* Team regarding a legitimate claim (Ref: *************) only to be met with silence and stalling tactics.On September 19, 2024, my family, including an infant, was scheduled to fly from ******** ***** to ******** (SJJ) via ****** (VIE). Due to a severe delay on the first leg, we missed our connection. Austrian Airlines failed to meet its basic obligations under ** Regulation 261/2004: we received no accommodation, no meals, no transportationnothing.This forced us to incur $2,810.34 in out-of-pocket expenses:$1,089.20 Hotel accommodations.$264.16 Meals.$986.02 Car rental due to disrupted plans.$324.00 Unjustified seat charges for bassinet use.Additional costs for baby supplies and transportation.Under ** Regulation 261/2004, we are entitled to 600 per passenger (***** total) for delays exceeding 24 hours on flights over ***** km. After requesting my banking detailsimplying readiness to settleAustrian Airlines has provided neither payment nor a response.Why This Matters:This is about accountability. For over two months, I have chased a resolution to a clear, legally supported claim. Your failure to act demonstrates systemic indifference toward customers and disregard for legal *********************************** of $2,810.34 in expenses.2.Compensation of ***** under ** law.3.An additional $1,000 for undue stress, inconvenience, and your egregious delays.Your inaction has been inexcusably exhausting. I demand this matter be resolved immediately, or it will confirm Austrian Airlines reputation for indifference and failure to respect its customers.

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Austrian Airlines regarding complaint ID ********.

    Sincerely,

    ***** ****

Austrian Airlines is NOT a BBB Accredited Business.

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