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ComplaintsforOB GYN Associates of WNY
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep receiving a bill for a no show fee from this practice for 25.00. I did not miss my appt, I came when they sent me a text reminding of me of the time. It was apparently, at 11:00, as I recall and they sent me an appt confirmation a day or so ahead saying 1:00!! I already complained to my ins company. I refuse to pay this 25.00 it was not my error. Then when they called to say I was late/missed my 11 appt, to come in at a different time that day, I did so, so still showed up THAT day!!! and was told I had my co pay on top of a 25.00 no show fee! I have been a patient of Dr. Brian S****** for almost 18 years!! I am not allowed to discuss this with him, and ended up switching practices due to their unprofessionalism and rude office staff!Business response
10/06/2021
We have attached a copy of our response, and supporting documents, regarding the complaint that this patient filed with her health insurance carrier as it relates to this issue. Our position remains the same. We have set her account so that she will no longer receive any statements for the balance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.