ComplaintsforAdvanced Concrete

• Initial Complaint

  08/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We had contracted Scott (owner of Advanced Concrete) to do the concrete pad around our pool with additional concrete needed. He came out on 3/31/23 and quoted us $12,500.00 for the concrete around the pool, an additional concrete pad connecting to the house, a walkway on the side of the house and a small pad for garbage cans. We agreed and paid him $1,000.00 cash the same day after signing the contract. We found out soon afterwards that the walkway was not in accordance with the town and we had to cancel that aspect. After telling Scott, he adjusted and told us that our new total was $10,100.00. He and his crew did the concrete work throughout the week of 5/15/23. On the last day at about 4:00pm when preparing to pour the garbage can pad, they stopped, cleaned up and packed up and THEN knocked on our door to discuss. Their story was that someone from the town had walked up and told them they couldn't pour there. I immediately called the town and left a voicemail asking for someone to call me back and clarify. Scott stated that he would come back in the next week or so to finish the job. I then made the mistake of handing over all of the monies owed without the last piece of the job being done. I trusted him to come back and finish. The town called me back and confirmed that nobody from their office stopped and said anything. After checking my security camera and video doorbell, I confirmed that nobody had spoken to them. It's now August 2nd and he has yet to come and finish. I have had at least a dozen conversations with him on the phone where he stated he would be over to finish. I am having to call from multiple phone numbers because he won't answer my phone number anymore. Over the last few months, I've left dozens of voicemails and have just recently left a voicemail asking for our portion of the garage can pad money back. His contract is not itemized so I don't know how much it is. I would like whatever that refund would be back immediately.

  Business response

  08/22/2023

  BBB spoke with Scott from the business who stated that he refunded $2500. since the pad could not be done.

  Customer response

  08/22/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Scott did NOT refund me $2,500.00.   Regards,  **** ****  

  Business response

  08/22/2023

  BBB spoke to Scott at the business and the following was relayed: I was willing to include the garbage can pad at no cost because we were there and we had the extra concrete. When we were digging we hit wires that run into the house. We had to stop and I told the customer that he had to call safety dig to get the wire issue taken care of. I had to throw the concrete were going to use away at that time. This was being done at no extra cost, it was not paid for. I would be willing to return and finish the garbage can pad for the customer for the cost of the concrete, I would not charge any labor and he would have to call dig safety first to make sure any wires are out of the way.

  Customer response

  08/22/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Per the contract signed by the owner Scott, the total was for $10,100 which was paid in full. Nowhere does it say on that contract that the garbage can pad was “free”. This is unacceptable.  Regards,  **** ****  

  Business response

  08/24/2023

  BBB spoke to Scott at business and the following was relayed: I can give a date I am willing to return, rain or shine, and put in a garbage can pad. I would return on October 25th as long as the customer pays for the concrete and safety dig is called and there. The area needs to be flagged out as I will not be responsible for damages to wire or fines. The cost for the concrete needed is going to be $500.

  Customer response

  08/25/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I am unfortunately not going to be able to do that.  Our contract has a total dollar amount, a drawing of what work was to be done and 4-steps on the concrete process.  It also has my signature and Scott's signature.  Understanding that he made a mistake of removing more money off of the total amount owed than he should have, that is not my fault.  If Scott would have not continuously lied to me regarding finishing the job, I may have understood. Scott needs to honor the contract and complete his job based off of that signed agreement. After I submitted my complaint with the BBB, Scott immediately called me and told me he would come and finish within a few months.  Then he offered me $400 as a refund as long as I closed my complaint with the BBB.  Now all of the sudden not only can he not offer me a refund, he's requesting more money to finish a job that he has already agreed to complete.  Based on other internet reviews/complaints against Scott and Advanced Concrete, this seems to be his normal pattern.  Quote a price, not do the work and then demand more money to finish the agreed upon job.  I will not fall into that trap. To close this, I am requiring the job be finished or an $800 refund from Scott.  This is my final stance.  Regards,  **** ****  

• Initial Complaint

  06/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 16, 2021 I contracted with Scott Wagner, owner of Advanced Concrete, to replace two driveways. Our own and one for a rental we own in South Buffalo. At the time he requested one half deposit on both driveways. I issued him two checks in the amounts of $1925 and $2150 respectively. After numerous calls he replaced our driveway on June 28th and did an acceptable job with the promise to complete the other in a timely manner. After not hearing from him for two months I called to see what progress he was making to complete the second driveway. After a string of broken promises he finally told me in late fall that it was too late in the year to do the work. He stated that he would put us first on the list to do the work this year. In March I contacted him to get a date and he said he would begin work in April. After calling several times in April he finally told me that due to increased costs for materials he could not do the job for the contracted amount. I asked how much more he would need and he said $1400 which I agreed to. To date the work has still not been done despite numerous phone calls and promises. He had previously offered to return my deposit but is now not returning my calls. At this point all I want is the deposit of $2150 back.

  Business response

  07/13/2022

  BBB spoke with the owner who stated that he refunded the consumer.

  Customer response

  07/13/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ********

• Initial Complaint

  09/28/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We signed a contract with Scott from Advanced Concrete on 3/22/21 to have our patio and sidewalk by the side of our garage removed and replaced. He came out the same day I called him to give an estimate. He quoted $3,550 to put the new patio and sidewalk in and estimated it would be put in around July 10, 2021. He also required a 10% deposit, so we gave him a check for $355 on March 23, 2021. Since that time, we have had to call him at least 4-5 times to check on the status of when the job would be started because there was no communication from him. He gave excuses of weather and raw materials and said we were a few weeks out. At this point, we don't know if he has gone out of business because he is not returning our calls. He should have been honest and up front right from the beginning that if he had too many jobs, to tell us so that we could contact someone else to install the patio and sidewalk. We would like our deposit of $355 returned to us.

  Business response

  11/03/2021

  BBB spoke with Scott who stated that he mailed the check out a month ago.

  Business response

  06/09/2022

  Scott from the business explained that the deposit was returned yesterday.

  
  

  Customer response

  06/09/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** *******

• Initial Complaint

  06/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Got a quote on 3/22/21 for some concrete work and gave them a deposit. Have left several messages on phone with NO return calls. Has not called back at all.

  Business response

  08/17/2021

  BBB spoke to the business owner who said that he returned the deposit.

  Customer response

  08/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  **** ********
  
  
  
  Deposit refund check was received on 08/18/2021
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩