16 Customer Reviews
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Review from Leslie R
1 star04/19/2024
I previously worked at this facility and I will forever encourage people to go elsewhere. The lack of patient care should shut this place down immediately. Besides being very expensive (which lets be honest...that's everywhere so it is what it is) You are greeted with rude staff members up front. The have two supervisors *** and ******* who never leave their office...only to pick their lunch up when its delivered to the front desk. Its the blind leading the blind up there. MOST specialty doctors are nice. There are a few that I would pass on as they are just not nice but okay whatever. The ** is ridiculously unorganized. There has been too many patients overdosed of drugs due to lack of schooling and training. They all bow down to ************** who is new there. Meanwhile he JUST graduated from school and is also unexperienced. **************** is one of the Internal Medicine doctors there who doesn't know anything passed general practicing yet she's getting paid to be an internist. If there's anything i could spread after thankfully finding a better job opportunity... Its to trust the bad reviews you see. trust the reviews on here and other pages like yelp. Do yourself a favor and if you value your pets life...do not take them to *****. Just don't. There are too many corners that get cut and to much neglect on a daily basis.Review from Cara P
5 stars01/14/2024
I have been taking my rats here for the last couple years . They both had numerous operations to remove the lumps they were getting . They were very honest about what to expect and the cost . ***************** is amazing and his staff in the exotics department. They put up with me and never complained. I would recommend this vets office to everyone.They truly do care about your animal and they dont hide anything. One of my rats Remy passed away this week and they were so comforting and they really did everything they could for me. ***************** brought ** back to another room that was secluded in the back so we could have our privacy. They were also concerned about Ratatouille as well during the loss of her sister, and didnt rush through anything.Review from John G
1 star12/06/2023
Do not go here! Whatever you do! They do not care about you or your pet! They only care about getting your money. They will not follow up and will not return your calls! Worst experience of my life.Review from Candice S
1 star11/24/2023
Was told to stop feeding my dog and no water from midnight before the appointment so they could do a CT. My appointment was 9:30. At 11:00 I was still waiting for the doctor in the exam room so I poked my head out to inquire. Was then told that the doctor had a dental emergency and ***** even in yet. I totally understand emergencies but was a bit taken aback that no one let me know. I decided to wait. At ******************************************************************************************************* Suddenly the doctor walked in. No apology or even a hello, just so the dog is having nasal problems. Ok, I just roll with it. Then he starts mocking the person who is still yelling next door that he should just leave then. So I decided to mention that it was a bit outrageous that no one let us know he was running late. His nasty response? Well who should have let you know? I replied anyone, I had to ask after sitting here for an hour and a half. He said well then someone told you. I honestly cant believe how condescending he could be after I had been extremely patient. Then proceeds to tell me after looking at my dog for a total of *********************************************************************************** on Fridays. So then why was I scheduled for a Friday? He says because the receptionist wouldnt know that. Really? Then he asked if it is a tumor would you do radiation. So callous. Acting like I was in the wrong because this was just a consult. Thats not what I was told. I had to walk out. I would absolutely never bring an animal back there, he should not be allowed to see patients. I cannot believe this person has a job. Such an atrocious way to treat another person, especially someone with a potentially very ill pet that waited 2 and a half hours to be graced by his presence. I will be telling my vets office not to send patients there and I will be posting on every platform. Im still in shock about how horrible I was just treated.Review from Jaclyn B
1 star08/15/2023
I wish I could leave a negative star, this facility is absolutely horrible do not take your pets here, they charged me a fortune and could not diagnose my kitten. They just shook their head and had no idea what was wrong with him and told me to bring him back in a few days to be charged even more money to figure it out. They also had me wait for an entire hour in the waiting room to pick him up.
Veterinary Medical Center Of Long Island Response
12/16/2023
To whom it may concern, In response to the report received, an account review has been completed. The discrepancy of events as described by ******************************* is not accurate. ****************** initially came to us as an emergency on 8/11/2023 at 6:20am with a 10-week-old feline named ****. **** was presented to the emergency department for evaluation of lethargy since the afternoon the day prior. ****************** states he may have been limping. **** ate the night prior but did not eat the morning of. No vomiting or diarrhea. **** was an outdoor kitten that is now indoor only. He received vaccines the prior Thursday and was FeLV/FIV negative. He was treated for fleas at the same time. After the initial physical exam, blood work and radiographs were recommended. ****************** consented. The clinician discussed the findings as there was an open diagnosis for pain and lameness at this time. The clinician advised there was a possible need for advanced imaging and diagnostics with a possibility of surgery or neurology consult. The clinician offered hospitalization vs. supportive care with return if **** does not improve. ****************** elected to try supportive care at home. As with any medical care, initial diagnostics and treatments can guide to achieving or ruling out diagnoses. The Emergency Clinician advised the client of what the diagnostics found and gave further recommendations. Unfortunately, due to our facility being an emergency hospital, wait times can occur. This happens when there are critical cases that need emergent treatments. Our goal is to provide the utmost care for any patient that comes into the hospital, which can delay services such as discharges. At every point during our client patient relationship with ******************, there was never any indication of dissatisfaction expressed. Our clinicians were in constant communication with ****************** while **** was here at the hospital. ****************** gave us no indication of any disagreement with her pets course of treatment. ****************** clearly had a choice when she came to us for help. Our fees are standard for emergency veterinary medicine. She never gave any indication of dissatisfaction with the quality of service at any point. In any hospital situation, treatment cannot take place without the owners consent upon a full estimate of the costs involved. All treatment advised and performed was deemed necessary and consented to by the client. If you should require any further information or documentation, please do not hesitate to ask.Sincerely,Practice ManagerReview from Lynne K
5 stars07/05/2023
My dog has been hospitalized 3 times at VMC (2 surgeries after blocked airways from salivary mucoceoles and was just released after having pancreatitis. He received amazing care each time from vets who were extremely caring and compassionate and explained completely the treatment he received. The also sent a picture of him to me each morning . Staff at the front desk were also polite and caring. Yes it is expensive, but so are other specialty/emergency hospital (I experienced another wonderful facility with my last dog and it cost a fortune). Pet insurance was invaluable!Review from Susan S
1 star02/27/2023
Please go someplace else. They have overgrown and have staff that are not trained properly. Their prices are stupid high and you do not even get to see what kind of assessment your pet is getting as you are not a part of the process except when it comes to paying. They ***** your pet away and then give them back to you when they do whatever they do. They definitely are not thorough and don't seem to care about that. I WASTED over $500 just to have to see another doctor a day later. Front desk, back office, emergency vets, people reading emails.... can't say any are people I would recommend and would actually tell you to stay far away. Go someplace else, Someone told me one on 25 in ******* is very good. That is where I will go next time. Stay far far awat from *****. I was verbally told that my pet received services that he did not. Very shady.Review from Darlene M
1 star02/27/2023
This place is a rip off. My dog has chronic skin issues so I took him to the dermatologist. I was told on the high side it could cost $800 for the consult with testing. All she did was scrape his skin and tell me he has a skin infection with yeast, (that was obvious, I told her thats what he always gets) hes me the same treatment Ive gotten from my vet several times, ketoconazole and antibiotics and anti fungal shampoo. They charged me $1039 , NO blood work, NO testing for what the issue is. Wanted to change me several thousands to test for environmental allergies. I think its chicken but hes on a prescription diet for stones and that cant be changed. She wasted me time and charged me over $1000, for what ? I paid less than $200 at my vet for the same treatment. This place will steal your money , RUNReview from Marie R
1 star02/23/2023
Horrible!!! Zero/Zilch star rating.The avian- exotic vet made my 27 yrs old sun conure bird suffer tremendously. Horrible treatment. Unethical comments made to me. He was dying, but he had a treatment plan for $3,000?? He had me come there 2 times, in the cold rain, same day, and sent me home again with my poor little ***** dying. ?? I WANTED HIM EUTHANIZED!!No care & concern whatsoever. Just a business to make oodles of money. That's it. If you love your pet, please DO NOT GO THERE!!!Review from Michael B.
1 star02/15/2023
Worst place on the planet. They also try to charge exorbitant prices for generic medications. They tried to charge me $115 for clindamycin, a generic antibiotic, which was available on petmeds for $12.99. I refused and asked for prescriptions. They told me they would credit my card. A week later I look at my charge bill and the charge for the medications was still there, but not the credit. They tried to steal from me and hope I didn't notice. Stay away! They don't see a pet only dollar signs.
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