ComplaintsforMid-Hudson Subaru

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used 2020 ****** RAV4 from mid Hudson subaru on 11/28/23. The check engine light came on 1/23/24. I contacted the dealership to let them know of the problem seeing as to how upon purchase of the vehicle it had less than ****** miles which would cover me for 90 days under the used motor vehicle limited warranty, the dealer warranty and the used car lemon law bill of rights. I was told by *** at the dealership to speak to service ****************** then told me to take the vehicle to ****** as they wouldnt be able to fix it at the Subaru dealership. I brought it to ****** and had the codes read which came back as a coolant thermostat malfunction. I scheduled to have the car fixed at ****** and then called the Subaru dealership to let them know of the problem to which I was told by the general manager ***, ******* from finance and *** from sales to use my warranty and that it will only cost me $100. I said they are responsible for 100 percent of cost under the above stated warrantys and lemon law bill of rights to which they did not acknowledge then hanging up on me. I had the car repaired by ****** 2/20/24 seeing as to how I need a reliable vehicle for work and general use and because I was told by the Subaru dealership to bring it to ****** as well. They used the warranty because Subaru refused to hold up to their end of the dealership warranty and lemon law bill of rights resulting in me paying the $100 deductible. I went in to Subaru 2/20/24 to be compensated for the cost of the deductible to which they told me that they wont cover the cost because the work was done at another dealership even though they are the ones who told me to bring it to ****** in the first place since they couldnt fix it due to being a Subaru dealership. Not only were they supposed to cover the cost of repairs which they did not resulting in using my 3rd party warranty but it also cost me $100 out of pocket that they are refusing to cover.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a certified pre-owned vehicle from Mid-Hudson Subaru on 6/16/23. We noticed a rattle in the door and took the care to a Subaru dealer in my area. I was told that noise from the passenger door was due to a missing weather membrane; I would have to return to Mid-****** to have the membrane replaced. We returned to the **************** dealership on 12/22/23 and were told that the membrane would have to ordered and could be available as early as the following day. I was told that the repair could take the better part of a day to complete. I asked to speak to a manager and was told he was on vacation. I was given the number ************* to call.I requested that the repair be completed at my local dealer. I have called 3 times and emailed and each time I am offered no local resolution of the issue. I have requested a supervisor review the material and not been offered any contact that would be able to mediate this situation. I have already traveled 37 miles to resolve this issue and feel that the matter should be addressed at my convenience. Subaru's Certified Used program and the extended warranty should enable me to get the necessary local service.

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