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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On May 18th, 2022, I instructed Automasters (the business) to perform a tire rotation and wheel alignment on my vehicle. This was confirmed with the business twice: over the phone to initially confirm availability and when I dropped off my vehicle. When I received my vehicle later that day, I was given a bill which listed more work than I asked for, including an oil change and repair to the exhaust. This resulted in a cost of $277.94, including sales tax. Furthermore, the tires on my vehicle appeared to be in the same location as before, evidence that the tire rotation was not performed.Business response
07/26/2022
BBB spoke with the owner who said that the tires were rotated, and that by welding the exhaust he had saved the consumer the cost of a larger repair. He stated that he would be willing to refund the $62.50 for the exhaust repair if that would make the consumer happy.Customer response
07/26/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.