ComplaintsforSyracuse Fence
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I had 2 estimate 4 17ft. 0f fencing had to take old shed down before I could call the other fence co My husband called Syracuse fence & gave them ,700.00 I was out of town at the time This company said they would not do job till October My husband is starting with Dementia.This was June 28th I ask.4y deposit back & they told me They would keep 500.00 Well fence is not upBusiness response
10/10/2023
The customer agreed to proceed with the installation project scheduled for October 16th, 2023.Customer response
10/18/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The business did come to install the posts in cement but has not completed the job yet. They stated that they will be back this week. I don't consider this resolved until they finish. Regards, **** * ***** ***********Initial Complaint
12/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had signed a contract with Syracuse fence for work to be completed. They told me they were overwhelmed and could nto get to my property until November or December 2021. I have called a number of times and no one answers the phone. They had asked for a 50% deposit which has me concerned becuase I think they might be a bogus company especially when no one returns calls or responds to email.Business response
01/05/2022
Called business and they stated that they have sent the consumer a refund.Customer response
01/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.