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Find a Location

Community Bank, N.A. has 213 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Community Bank, N.A.

      5790 Widewaters Pkwy Syracuse, NY 13214-1850

    • Community Bank, N.A.

      Route 209 Tower City, PA 17980

    • Community Bank, N.A.

      272 Lake St Penn Yann, NY 14527

    • Community Bank, N.A.

      825 State St Ogdensburg State St. Branch - #002 Ogdensburg, NY 13669-3362

    • Community Bank, N.A.

      4854 N. Jeffeson Pulaski, NY 13142

    Business ProfileforCommunity Bank, N.A.

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    58 complaints closed in last 3 years

    20 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is a full service Financial Institution. 

    Business Details

    This is a multi-location business.

    Find a Location

    Community Bank, N.A. has 213 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Community Bank, N.A.

        5790 Widewaters Pkwy Syracuse, NY 13214-1850

      • Community Bank, N.A.

        Route 209 Tower City, PA 17980

      • Community Bank, N.A.

        272 Lake St Penn Yann, NY 14527

      • Community Bank, N.A.

        825 State St Ogdensburg State St. Branch - #002 Ogdensburg, NY 13669-3362

      • Community Bank, N.A.

        4854 N. Jeffeson Pulaski, NY 13142

      Headquarters
      5790 Widewaters Pkwy, Syracuse, NY 13214-1850
      BBB File Opened:
      6/1/1992
      Years in Business:
      158
      Business Started:
      1/1/1866
      Business Started Locally:
      1/1/1866
      Business Incorporated:
      1/1/1983
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Community Bank
      • Community Bank System Inc
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      Business Management
      • Ms. Dennelle Michalski
      • Mr. Michael Plunkett
      • Ms. Amy Drum
      • Ms. Stacy Keiser, Customer Contact
      Contact Information

      Principal

      • Ms. Dennelle Michalski
      • Mr. Michael Plunkett
      • Ms. Amy Drum
      • Ms. Stacy Keiser, Customer Contact

      Customer Contact

      • Ms. Dennelle Michalski
      • Mr. Michael Plunkett
      • Ms. Amy Drum
      • Ms. Stacy Keiser, Customer Contact
      Additional Contact Information

      Fax Numbers

      • (716) 373-1529
        Other Fax

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      58 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/05/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
       Mis leading information concerning adding and taking off joint person on my personal checking account. Now they will not tale other person off from checking acct! I have a problem with Community Bank explanation! I will not accept mistake by your bank! Why did Carl S*** did not know about this regulation when he advised me! Since he was manager and official of Community Bank! He should proper knowledge concerning checking acc't! Under legal standards, he holds himself and company responsible for his wrong communication to customers. 
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Diane N

      1 star

      04/18/2024

      The branch manager is a *****! Pulled into the drive through behind a car at the window , they took so long that it was 5:02 when was able to pull up to window. She proceeds to stand there and rudely mouth off and shake her finger like a child that they were closed! You shouldn’t be in the public, let alone a branch manager with that attitude! Many business are not able to close right at the exact time because their job is to serve the customer, not be a ******!

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

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