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Business Profile

Check Cashing Services

Payomatic

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Payomatic's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Payomatic has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Payomatic

      160 Oak Drive Syosset, NY 11791

    • Payomatic

      926 Columbus Avenue New York, NY 10025

    • Payomatic

      3433 Broadway New York, NY 10031

    • Payomatic

      961 Pennsylvania Ave. Brooklyn, NY 11207

    • Payomatic

      56-54 Myrtle Avenue Ridgewood, NY 11385

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pay o matic sent a letter to my mother that there was an issue with a check from an address she never lived. Asking for information and threatening her.. We live in ******* and this is a matter from ***. **********

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Payomatic regarding complaint ID ********.

      Sincerely,

      ****** *******
      our data handling protocols.Transactions unauthorized continued to appear, attributed mistakenly to another individual with a similar or same name, reflecting significant lapses in Payomatics data handling protocols. These actions, combined with misleading claims of resolution and false assurances of returned calls, demonstrate negligence and a failure to adhere to contractual obligations regarding customer account safety and accuracy. My repeated requests for clear communication and resolution have not been addressed adequately, leading to ongoing stress and inconvenience. I am seeking immediate transparency, a credible solution to the issues, formal acknowledgment of the ********************* and restitution for the distress caused by these unchecked mismanagement practices. Assist & address these serious matters promptly to regain trust and ensure such problems are rectified systematically. Thank you.

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent someone a western union on 2/22/25 at the Payomatic at ******************************************. When the person I sent the ************* to tried to pick up the money it said it was refunded. When I went back to the Payomatic check cashing place to inquire what happen they said the money was refunded. The money wasn't refunded to me so what happened to my ***** plus 13:50 processing fee . I have not gotten any answers.

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Payomatic regarding complaint ID ********.

      Sincerely,

      ********* **********

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1st 2024, I received a text alert that $1854 was deposited by US Treasury. I received a text alert from cardholder services. The money was available. A few minutes later, I found out that the money was not available. I spoke to a supervisor. The supervisor told me that the money was deposited into a business account. I never set up a business account with cardholder services. I only have a personal consumer account with them. They told me that someone stole $1854 from my account without my knowledge. I requested to dispute the transaction. I received a letter from cardholder services on 7/16/24. They told that my claim is denied. I haven't paid my rent yet. I haven't pay for my medications yet. I don't have any money to travel to the outpatient transplant center at the hospital to get my infusion treatment for a new kidney that I received last year. Without my infusion treatments and medications, my body will begin the process of rejection the new kidney. I don't get my rent paid by the end of this month. I will be living out in the street. I don't have any money saved up to move to another place. Housing costs in ************* is so expensive. I'm very depressed right now and I need help. I'm on verge of ending my life unless I get help. I had been a customer with cardholder ******************** for five years. It's getting worse doing business with this company for the past five months. I need your help to resolve this issue for me. My online got hacked. I never gave anyone my personal information. I'm a victim of identity theft. Please help me as much as you can. I would like to have $1800 send to me so that I will be able to pay my bills and rent.Thanks,***************************

    • Initial Complaint

      Date:11/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Pay-O-Matic regarding complaint ID ********.

       

      As of Feb. 2, ******************************************************************************************************************* May 2023 which was ****** for my rent. And I still owe that money for my rent. Thank you for your assistance in this matter. Yours truly *************************** ID #********

      Sent from *************************** (**********************)


    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

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