424 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Erika P
1 star05/03/2024
This is a scam they tell you to pay for a five dollar sample not even explaining that theyre going to use your credit card on the backend that you cant even remove it once you realized that they have charge your card without your authorization you try to contact support theyre gonna put you on ice Please do not give these people your Credit card informationReview from Christelle N
5 stars04/29/2024
Amazing product, been using this for two weeks and I am amazed how well they workReview from Sarah B
5 stars04/28/2024
MAELYS products have changed my skinfor the better!! I am getting so many compliments on the texture, tightness, and glow of my skin!Review from Jill M
5 stars04/28/2024
Truly some of the best products Ive ever tried!! Keep doing what you do!! Maelys ROCKS!!Review from Brooke E
4 stars04/23/2024
************* nice options and nice packaging. Great texture. Easy to apply.
Maelys Cosmetics USA Inc. Response
04/28/2024
We are thrilled to hear you are enjoying our products!Review from Stace T
5 stars04/22/2024
Love there products . Everything I have tried really works. GET-EXTRA shower gel really helps with dry skin.Maelys Cosmetics USA Inc. Response
04/28/2024
We are so happy to hear that!Review from Rebecca L
5 stars04/22/2024
I've been using their products for years. Their customer service is very prompt and professional. I plan to order from them again very soon for skincareMaelys Cosmetics USA Inc. Response
04/28/2024
Thank you so much for your wonderful feedback and we're thrilled to hear that you're loving our products!Review from Meghan N
1 star04/19/2024
I knew as soon as I opened the product, I wouldnt use it because of the horrible smell. I have been trying for three days to return try before you buy products. The only response I get is that I need to give it a couple hours for a separate email to come with the return label. There have been 19 correspondences without resolve. Their no questions asked policy and ease of return is false!! It seems they make it hard for you to return before the 30 days is up. Clearly time is of the essence to cancel this prior to their 30 days is up before charge. No regard for the value of my time.Maelys Cosmetics USA Inc. Response
04/28/2024
We're so sorry to hear about your experience as it is our mission to ensure each and every customer is satisfied. Our customer service team has already reached out to you, and we wanted to confirm that your Try Before You Buy Trial has been canceled and you will not be charged for this order. Please feel free to reach out with any further questions or concerns!Review from Lily W
1 star04/18/2024
This company scams its customers. They lie about letting you try their products for free, then ignore you when you initiate a return of the products in order to not be charged.Maelys Cosmetics USA Inc. Response
04/28/2024
We're so sorry to hear about your experience as it is our mission to ensure each and every customer is satisfied. Try Before You Buy allows you to try any of our products without paying for them upfront. However, you are charged a non-refundable $5 shipping fee at checkout. After the trial period is completed, you are automatically charged for the products in your order you decide to keep. Our customer service team has already reached out to you, and we wanted to confirm that we have sent you a return label for your order. Please feel free to reach out with any further questions or concerns!Review from Crystal H
1 star04/18/2024
Been trying to send back for a week. They say ok will send label but never do. They force you to keep subscription for products that DO NOT WORK!.Maelys Cosmetics USA Inc. Response
04/28/2024
We're so sorry to hear about your experience as it is our mission to ensure each and every customer is satisfied. Our customer service team has been in touch with you, and we wanted to confirm that we have already sent you a return label for your order. Please feel free to reach out with any further questions or concerns!
Customer Review Rating
Average of 424 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.