ComplaintsforClass Ring Shop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My daughter opened her ring yesterday (12/23/23) and when she looked at it today (12/24/23) it had turned her finger green. I paid ****** for that ring and this is NOT acceptable. I demand a refund since she only wore it one day.Business response
12/26/2023
We are so sorry your daughter is having a reaction the the metal. We offer sterling silver.925, 10k or 14k solid gold. Please call ***** at ************ to have this issue resolved asap.Customer response
01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I can not get anyone to call me back from Class ring shop.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********* *********
Business response
02/15/2024
Did you send the ring back for a refund if so please call ************ to follow up on your refund.Customer response
02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I didn't, why would I send it back if it took forever to get it in the first place.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************************
Initial Complaint
06/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a class ring for my daughters Birthday. As she wore it the ring was flattening, is sharp to her finger, the outer layer was scraping off. The ring is 100% guaranteed. I sent it back and asked for a refund because the ring is actually dangerous. They sent the exact same quality ring back to me and refused to refund my money.Business response
07/06/2023
The order is from April 3rd, a month and 2 weeks later you called to discuss some issues with the ring which we discussed and agreed on fixing. A refund was never set up. The repair was sent back a month after the call. We are now in July three months after the ring has been purchased with no further contact to our company. We are more than happy to remake the broken ring for you. Please call our team at ************.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.