Complaints

This profile includes complaints for International Markets Live, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  International Markets Live, Inc.

  108 Village Sq # 146 Somers, NY 10589-2305

• 

  International Markets Live, Inc.

  348 W 57th St # 247 New York, NY 10019-3702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for taking out time to reach us and sorry for your lost, We regret to know youve experienced such an issue and hardship where you try and make some trade and option to do investment trading and you end up running into loses with companies guilty of embezzling and depriving investors of their money and profits sadly that how the trading world is now it what it turned into but there a way out and that by you getting to recover all your lost funds back, your profits included and probably charge them with a lawsuit for Illegal Embezzlement of funds. All this can be done by contacting *********************** via******************** * * **** ***

  Business Response

  Date: 05/13/2024

  This appears to be some sort of unsolicited spam.  We've checked our records and do not has a record of a customer with this name, email or phone.

   

• Initial Complaint

  Date:01/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iml is a complete scam. the complaint creates propriety indicators to show people when buy and sell forex. however firstly they don't work. second the indicators can't be found anywhere but on their platform. that means customers only have access to the strategies if they pay the monthly subscription. Nothing is taught that can teach people to make money. finally they such people into their pyramid scheme because no one can afford the monthly car note they charge to participate. it's a scheme. It simply isnt profitable for them to teach people how to profitable trade. However it is most beneficial to keep customers in the dark and hungry for knowledge.

  Business Response

  Date: 01/08/2024

  Dear *********************,

  We have searched our records with the details you have provided and are not able to locate any customer or IBO records.

  Please provide us with your IM ID Number and the email address you used with your account. Once we have those details we can determine if you are eligible for a refund or not.  

  Regards,

  Compliance

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like this company scammed me out of my money. The teachers on the platform only know the basics of the platform. You do not get any of the things that they say that they offer they lie to you and when you find out information about trading on your own, they steal your information as if it was their information. Most of them cannot trade in the only thing that the recruiters offer you when you ask for help is to go, check out baby pips.com which is where they get most of their curriculum from which baby pips.com is a free website for beginner traders the educators still information from the students and try to use it as they own because they cant trade for real most of them just recruit and thats how they make their money I was told that I would be able to learn how to trade I only learned the basics which I already have learned from baby pips.com which is how I know that the information that they have on their website was basically copied from bbpips.com I invested so much money with this company, even set up another account with another name, which was actually my fiancs name because I really wanted to learn and I tried to believe in this company, but they didnt me so wrong some of the groups that I was in they would block me out of the group when I asked questions and just leave me to the platform to figure it out on my own I had to figure out how to navigate my own self through the platform and some of the educators, were kind of hard to understand. It is hard for an educator to teach a class of **** students when half of them are band new to trading if Iml Trader and I am brand new and I come to your platform and youre telling me to pick a educator and this educator has been on the platform for more than 10 years and theyre not teaching any beginner, friendly education theyre just going off what they have already been going over so how can I catch up if I am a beginner and youre teaching as if I am a expert thats basically a waste of money and you had pay extra to even get to the educator and tools

  Business Response

  Date: 11/13/2023

  We have searched our records for the email, telephone and address you provided in your complaint to the BBB.  Unfortunately, we are not able to locate any record of an account with us, based on the information provided.  Please provide the IT Number(s) of our account with ******************** as well as the address, email and phone used when you enrolled.  Once we are able to locate your details we can review your complaint.  

  Regards,

  IM Academy

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While in IM i didnt receive any education and put in ******. Which is which is nothing for ********************* and the rest making over 100k-1 million dollar a month. They can easily refund all of us.Anyways i never received education and was charge each month for it. They lie and used god to push stuff and get people motivated into earning them more money.If you were not building there buisiness and luring people in then u got no help. Ofcourse they would say oh there not motovated, like no ur scamming people and lying.********************* , *********************, *******************************, and *******************. There the main ones in the group the top leaders. Spent over **** in member ship should of been free.They were taking money to setup funded trading account so we wouldnt have to pay membership. All of them especially ******************* kept pushing this superbid coin that flopped.Every time u seek help they would block you. There horrible people hiding behind word god and using it for extortion.If i was undercover FBI agent i would have great case and would of arrest them all. Evidence is there and so is the crime.These people make so much money a fine not going to do anything. Jail time and ending there passive income. Watch out for those people i mentioned above. I already lost 10k to these people . While they all live in mansions and get free chairman vacations for signing up more people. This scam is right next to taxes another big legal scam in america. At least our corrupted goverment cant profit off these people. They cant even tax them. They make more than half of america. but im glad ***** and the rest make over 100k in passive income . These people can afford to pay us back and still be on top. If they were legit. ********************************* can do 1 trade, and pay to rebuild ******. Its Disgusting and there out here scamming people .

  Business Response

  Date: 09/25/2023

  ***************,
  
  We have completed a search of our records and found an account, ID ******* that was originally enrolled on the 29th of December 2020. 
  We have reviewed our support records and do not find a request for a refund at any point during the relevant refund timeframe, which is
  Within two weeks of enrollment.  It appears that you used our service for some time and there is no record of your contacting us to express
  Any issue with our services.  Unfortunately, given the fact that your Better Business Bureau complaint is substantially outside our refund
  time frames, we are unable to process your request.
  
  Respectfully,
  IM Academy

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Scam company . If they were legit they  would refund 100 percent customer satisfaction. More people quite then sign up. More people loose money while your leaders and chairman go on free retreats and make 1-1million dollar a month. ********************************* can make couple trades and pay everyone back. Your not here to help stop manipulating people. This company is more hated than ******* and ***************** administration. Your the *******  of trading. Pyramid scheme hiding behind education, god, and manipulating people. I hope they pay you well who ever has to read this for IM and do there wage slave work. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, November 20th, 2019, I opted to have my account cancelled for a full refund just 3 days after purchasing the service. Although I'm not sure if the policy still remains, at the time, there was a 7 day money back guarantee as promised by the company. This 7-day money back guarantee was flaunted all over their website and in subsequent advertisements. I was convinced by a colleague to purchase the service and had nothing to lose knowing that I was guaranteed my money back in case I did not enjoy it. Once I realized this product was a complete scam and pyramid scheme, using loopholes in the U.S. legal system to remain operational, I opted for my money back. One day later, on November 21st 2019, I was emailed back saying my "request was received". They asked me to provide a JPEG image of my drivers license and to fill out a form, both of which I did promptly and submitted back to them. On November 23rd, 2019, I emailed support once again asking for an update on my refund. On the 24th, they emailed me back saying "Thank you for contacting iMarketsLive Support. We apologize for the inconvenience, we are working on your refund status and will get back to you soon. Thank you for your patience". After this, I did not hear anything back from them until Sunday, December 15th 2019, in which they said "Your request (******) has been received and is being reviewed by our support staff. If you have additional comments, you may reply to this email". On the 17th of December, they said my refund had to be reviewed by their finance department. This back and fourth went all the way up until January 8th of 2020, where shortly thereafter they just stopped responding all together. This company is fraudulent and broke several laws. The fact that they are allowed to operate just shows a clear failure of the U.S. Justice System.

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by International Markets Live, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transactions: 3/20/2023 The amount of money I paid was $199.95 The nature of the dispute is because I canceled the service and they stated that I was refunded back to my card on 3/24/2022 and I never received it back as of today 4/11/2023. I also closed my card and got a replacement I have steadily been reaching to them about it and have got no response back. It don't take 30 days to get a refund, My bank process it as soon as it is received.Dear *******, Thank you for contacting IM Support regarding your request: Re: [IM mastery academy] Re: Re: [IM mastery academy] Re: cancel and refund.Ticket number: ******* I understand that you want to follow up about your refund. Let me provide some information I believe will help resolve your request. Upon checking, it shows here that your refund was already processed on the date 2023-03-24. Please be reminded that a refund can take up to 30 days before it appears on your credit card statement. If you do not see the refund after 30 days, we recommend that you contact your financial institution to follow up as they are the only ones that can confirm the status once the refund has been sent by IM Academy.

  Business Response

  Date: 04/25/2023

  ********************** - I've attached the transaction receipt we have from our Merchant Processor regarding your request for a refund.  

  The refund was processed in the amount of $199.95 on April 13.  There were a number of delays with getting this processed as

  we were experiencing technical issue with our merchant processor.  Please accept our apologies for the delay in getting this dealt

  with. 

   

  Regards,

  International Markets Live

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is based on the fact that I was paying for monthly subscriptions and products that were free on trading view and other resources found online. If you don't recruit at least two people which they say makes your membership "free", you have to pay the monthly fee not only for the products which again can be found on tradingview for free but you get kicked out of group messages where vital information lies for which I was paying for. In the company's income disclosure, about 95% of the company losses money continuously throughout the year. The 5% that make money would be the chairmen of the company. That means the company's source of income stems from recruitments like me. I consistently was losing money while unemployed and will like a refund. I lost approximately $1000 . During this time I was struggling to make payments and ended up in debt because of this "financial freedom opportunity". But in reality, it was a pyramid scheme and it was never stated before signing up that recruitment and paying for a free service on ****** was going to happen. Just that I would be on the path to financial freedom.

  Business Response

  Date: 10/28/2022

  We are sorry you did not have a positive experience.  IM Academy makes every effort to be clear about what it offers to customers up front and offers a generous refund policy.  Our records indicate that you enrolled in IM Academy on January 4th of 2021 and made one payment on January 4th.  We do not show any other activity or payment on your account.  We also do not have a record of a request for a refund or any interation with our support department other than a request from October 27th, 2022 where you are requesting to reactivate your account.  After careful review of your account, your request for a refund cannot be fulfilled as it is outside of our refund policy period which is posted on the in.academy site. 

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-2021 to 7-2021 I put $1,625.00 into this business. The leaders involved lied and came up with beautiful dreams for me to continue investing in this pyramid scheme. They promised that i would start seeing profit within 90 days of joining the program which never occurred. They also convinced me that i was learning a skill of investing in a forex in which i also placed money over $750.00 and blew it. I would like the money invested in this program back!!

  Business Response

  Date: 09/28/2022

  *********************** became an IM Academy member on March 29, *********************** on the 3rd of August of 2021.   The last payment made to IM by *********************** was on August 1st of 2021 and this account was closed  March 1st of 2022 due to non-payment. We have no record of any complaints from *********************** or requests to close his account or request a refund of any sort. IM offers all members a 7 day period in which to cancel and receive a refund if the member is unsatisfied with IM products.  Given the considerable time past the 7 day refund period and no evidence of there being an issue while they were active, we are not able to respect this request to process a refund. 

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transactions include the following during 2020:- $234.95 initial payment on 8/19 - $174.95 recurring payments on: 9/16, 10/14, 11/11, and 12/9 - $49.95 recurring payments on 9/19, 10/17, 11/14, and 12/12 - $22.95 recurring payments on 11/14 and 12/12 ************* known as International Markets Live LLC, iMarketsLive, and IM Academy - committed to provide "financial freedom" for individuals who enroll in their courses. In these courses, they offer baseline information on trading in the foreign exchange market, cryptocurrency market, as well as e-commerce solutions: all of which can be found for free on the internet. Their products - such as their flagship harmonic scanner - are advertised to have 80% accuracy when giving signals to buy or sell a certain currency pair. The trading accounts are funded by each customer, and are completely separate from the company. The main issue is the structure of the company. It is a pyramid scheme. The second method of income - they call it "residual income" - comes from recruiting new individuals to enroll in the courses and to buy their products. This comes after a customer purchases the **** Package" which stands for Independent Business Owner. This allows them to be compensated after recruiting at least three individuals to be their legs. The titles include Platinum Leader or Chairman, followed by a number associated with their monthly residual income. A Platinum **** leader, for example, earns $2,000/month after having a certain number of people underneath them, and a Chairman 25 earns $25,000/month with heightened qualifications. The following list includes individuals responsible for my involvement in IML (with their Instagram handles as this was the primary contact method): *********************************** - ************ ****** ****** * ************ *************************** * *********** I have previously contacted the business, but due to the nature and arrogance of their staff, they disregarded my notice.

  Customer Answer

  Date: 07/12/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by International Markets Live, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:04/26/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was referred to this company by someone who Im sure gets commissions off me signing up and paying for a memebership. Signed up paid for a membership read the refund and cancellation process. Canceled after 6 days of having membership because I was not satisfied with the product especially to pay a recurring fee every month. Was told to email my id to a bogus email from the companies website that does not get through comes back with a mail delivery error.

  Business Response

  Date: 05/10/2022

  We note that you joined in February 27th, 2022 and that your last payment was on the same date of your enrollment.   At any time you could have cancelled if you were dissatisfied and we have no record of you cancelling or communicating any dissatisfaction about the products to the company. Our refund policy and contact information is publicly posted and available.

  Customer Answer

  Date: 05/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I did provide the emails to the business about my cancelling the membership I cancelled exactly 6 days after my membership started. This companys has a track record of claiming people have not cancelled when in fact they have requested it. I do not accept this response and am entitled to a refund since I did cancel before the 7 days. The email they have listed on their website is a non working email on purpose. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************