ComplaintsforFoodie Card

• Initial Complaint

  04/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was charged for automatic renewal. Company claims to have sent me email prior to renewal however I received no such email from them. I contacted foodie to cancel and they refused.I contacted credit card company for refund and I was denied. I want to cancel and refund because I tried to use the card several times last year and the restaurants did not honor the card.

  Business response

  04/26/2024

  Good Morning,

  Unfortunately, it only lets us attach 5 files so I am attaching his order history, proof of shipment, proof of the reminder email he is claiming he did not receive, the language that was in the reminder email and the pricing for renewals. The customer did reach out to us after the card was already shipped. I did sent him proof of this subscription including multiple screenshots of the places he was informed about the renewal, the proof of emails being sent, proof of card being mailed etc. We did ask him to send the card back to receive a courtesy refund which he refused to do. Instead he sent us threatening texts and emails. He did dispute the charge and we sent proof to his credit card company and he was denied a refund by the card company, also because he kept the card he was absolutely not entitled to a refund since he has the product. As a courtesy we already had refunded him even though he never returned the card so he has the ability to use it for the rest of the year. His account has been cancelled from future orders/renewals as we do not allow members to send abusive comments to our agents as there was no need for his hostility when he could have just sent the card back for a courtesy refund as we requested. As you can see from the attached screenshots, we have done absolutely nothing wrong, he ordered a subscription, never requested to cancel (even though he is informed almost a dozen times about the renewal) and he still kept the product and even received a refund. 

  Please let me know if any further information is needed.

  Have a lovely weekend.

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,  I just reviewed the response from the merchant and found them to be lies. 
  
  I did not receive notifications from them of the renewal prior to receiving the new card in the mail.  Show me copy of the email with my email address on it, not just the body of the email. 
  They absolutely did not ask me to return the card for a refund.  Of course I would have returned it. 
  
  I did not send them any threatening texts and emails.  Please ask them for proof of this allegation.  I need to see.   I believe they are mistaking me for someone else on that claim.
  
  I did not receive a refund from them.  When paypal denied my request for refund I cancelled my account with them. 
  
  I did tell them that the card does not work.  I visited several establishments on their list and when it came time to pay the bill the restaurants said they do not honor Foodie card.  I will gladly mail them back the card. 
  
  Please let me know next step.
  Regards,
  *****************
  ************
  

  
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩